- Report: #1435806
Complaint Review: Fed Ex - Newark New Jersey
Reported By:
Donald -
Piscataway, New Jersey, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Fed Ex
155 Earhart Dr Newark, 07114 New Jersey, United States
Web:
fedex.com
Categories:
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Fed Ex Paid for 2 day delivery, will not get for 6 days Newark New Jersey
I ordered a time sensitive product with 2 day delivery paid for; it included a transducer that must be installed in a boat hull before the boat goes in the water the end of next week. A hole must be drilled in the boat bottom and needs 4 days for the sealant to cure. I got an email on 3/21/18 saying the package would be delivered tomorrow (3/22/18). On 3/22 checking the Fed Ex tracking website the status changed to delivery pending.
I called customer service and was told there was a weather delay and the package would be delivered the next day, 3/23/18. On 3/23 I checked the website again and it still showed pending so I called again only to be told that there was an equipment delay and there waS no way I could even pick-up the package myself from Newark because itb was in a container. At 6 PM on 3/23 I callede yet again since the status had not changed and was told that they didn't know anything new but that I would get it on Saturday 3/24.
Checking the tracking website later that night the website said that it had departed Newark at 8:12 PM. I again checked the tracking website on Saturday morning (3/24) and I saw another entry that said it departed Newark at 7:40 AM on 3/24. How is this even possible if it really left the night before. I called customer service yet again at 8:15 AM and they said I would be receiving the package today (3/24) by noon. Well noon came and went and still no package and the website still showed pending so I called again.
Now they are telling me that the container finally arrived in Edison, NJ (the final Fed Ex shipping location) but the package is still in the container so I can't go pick it up. They said it should be delivered on Monday (3/26/18) but the couldn't guarantee it. I asked if they could deliver the package by 10:30 AM on Monday and they said 'maybe', but that assumes it really goes out for delivery on Monday with no guaratees.
So here I sit, no package and waiting at least 6 days for a package that was guaranteed 2 day delivery. If I don't get it by noon on Monday there won't be enough time to install it in the boat and have the sealant cure before the boat launches. I have a charter for next weekend that I will have to cancel costing me $ 1500. And to think that I paid extra for 2 day service. No one at Fed Ex seemed to care. I could understand a 1 day weather derlay but beyond that things were totally under Fed Ex control and they did nothing to expedite this matter.
Equipment delay, well get a new truck! And why show that it left Newark on Friday night if it didn't? NOBODY CARES! I guess that I have no recourse other than to complain on this website. I will boycot Fed Ex whenever possible. They may think that they are too big to be concerned about 1 customer but if enough people read this it might make a difference. And to think that I can't even get a refund for the 2 dayv shipping that I paid extra for.
1 Updates & Rebuttals
RICK
Knoxville,Tennessee,
United States
Nothing unusual
#2Consumer Comment
Sat, March 24, 2018
Nothing unusual for FedEx. Everything shipped to me that comes by FedEx takes much longer than any other shipper. I always wait an extra 2-3 days while my package comes right through town enroute to Atlanta, where it is put on another FedEx truck and brought right back to my city. It is usually damaged to boot. They are untrustworthy and I refuse to ship anything with them.
