- Report: #1323381
Complaint Review: Federal Warranty Service Corp of - Rapid City
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Federal Warranty Service Corp of
South Dakota Rapid City, USA
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Federal Warranty Service Corp of Rapid City,SD called for repair for my cooktop 2. Local service rep came located problem and ordered parts only to find out no longer available 3.called federal back and was offered the following "deal" a. A check to cover part of a new cooktop b. Access to the whirlpool discount site to order new cooktop c. Assurance that local service company would come an hook it up. I asked twice and my husband asked once about the hook up. The whirlpool site had ver few selections and even fewer ones that met the size we needed. I ordered a new one and called Federal to set up a time for the hook up. Much to my astonishment the rep said No hook up was included in deal!!Rapid City, South Dakota, Virginia
Called Federal for repair of my cooktop. Rep located problem and ordered parts. Later was told parts no longer available . Called Federal back. Was offered the following DEAL. 1. Check to cover potion of new cooktop 2. Access to whirlpool web site in order to purchase new cooktop at discount (very few choices and even fewer of the size I needed) 3. The local repair service would come out and hook up new cooktop. I ask the Federal rep twice and my husband ask once about hook up and we were assured that would happen. We accepted the deal Called Federal to set up an appointment for the hook up. Per a written script I was told no hook up was covered. I ask to speak to a supervisor and again per written script was told no hook up. I went through the 3 point offer several times and was told no hook up covered. I told the woman that it was not my problem what was customary but here was the deal offered us. Same reply. I still feel that Federal of Rapid City,SD should uphold their deal offer. I might mention that when I purchased my new cooktop I was asked if I needed someone to hook it up and I declined based on my agreement with Federal.
