Complaint Review: FedEx - Nationwide

Attn: Seeworthy

I did NOT get an explanation as to why the claim was denied. I asked, that’s when I got the “Let me check.”

I supplied the box. Nothing about Best Buy was anywhere. The FedEx guy (Derrick) I handed my package over to, put FedEx shipping label on it. As you can see on the image, the package was tracked at first – then – yes – vanished.

I know that seems so hard for you to comprehend. Why, such a reputable company like FedEx would never let a package disappear in house. Never! It’s got to be something the shipper did wrong. Something.

Now, I tried to avoid your critical nonsense, but, let me light you up for minute.

You see, Seeworthy, or should I write (WorthlessSight) I just happen to be the founder of an organization that does workshops for at-risk and disadvantaged youth. I’ve spent HALF of my 2014 annual earnings buying books, instruments, clothes, etc. We believe in positive reinforcement. We don’t reward negative behavior and we’re NOT afraid to check parents that do. I do that all the time, Seeworthy.

We go in the field. We don’t sit behind a keyboard slinging out insults to strangers. Calling them names like – hypocrite. We’re don’t preach about proper parenting but do absolutely NOTHING to help, influence or inspire kids.

So, this particular little girl that the iPhone was for, is a wonderful child. She’s respectful, she’s honest, she has one B and all the rest As. She doesn’t ask for anything. She just told me - in passing - that she gets teased a lot about her phone and she doesn’t care – she just can’t afford another one.

So, given the type of child she is, I took it upon myself to surprise her because I KNOW her and I KNOW she deserves it. Maybe you don’t understand that GOOD kids can handle getting expensive gifts and not be enabled. I’m sure you’ve NEVER bought yourself anything praiseworthy because you could never SEE yourself WORTHY. I’m sure.

I wanted to do something special for this particular little girl and FedEx dropped the ball. That’s why I’m PISSED!

I was NOT given a reason as to why the initial denial - and the claim - has yet to be settled.

And, as for – deleting this report, go read what I wrote to Mr. Robert because I wouldn’t give a flying …!

Have a wonderful life.

Attn: Robert. No Sir. I’m the kind of guy that is a student of communication.

Let’s see … Sarcasm - a sharp, bitter, or cutting expression or remark; a bitter gibe or taunt. To use irony to mock. Your words “… before you go off on the "Well no one else does that …,” If you don’t understand that that is sarcastic, it’s hard for me to help you, but, I’ll try.

Everything you do, says something. Everything you say - does something. It's all in the way you present the message to the receiver. Belligerence invites confrontation. Kindness allures submission.

As for this case/post looking good – I don’t care. People can take what they want from it. It’s the truth.

As for the “jumping the gun.” FedEx says that most cases are resolved in 5 to 7 days. So, on the fifth day, I called them (they didn’t have the decency to call me) and was told the case was denied. Every time I’ve called they’ve been bumbly, unconcerned and clueless. I had to tell them to check the cameras. I had to inquire to as whether the Grounds guy picked up the package by mistake. Amanda, Sandra, Derrick (guy I handed the package to) and Valerie have all been a poor representation of their company.

Business days up to 11 and still no word – yet. So, oops! I didn’t know that this post could not be deleted. I guess I’ll have to live with myself after I’ve cost FedEx thousands, if not millions of dollars and layoffs because of little ole Wayne's Rippoff report. 

I choose FedEx and I trusted FedEx. FedEx let a package vanish in their store and now have the audacity to NOT settle this matter expeditiously. So, I really don’t care if this post stays up forever.

And, check this Mr. Robert. I call them that morning and got informed that the claim had been denied. I posted my disappointment here on Ripoff Report shortly afterwards. Late that evening is when I got the call from Valerie stating that the claim hadn’t been denied - yet.

That maybe a coincidence. Or, could Ripoff Report move that fast? I don’t know. I do know that they were incompetent and I gave them time. So the H with their reputation, Mr. Robert.

Have a wonderful life. 

I guess you are the type of person that if someone walked by you and said good morning you would think it is sarcastic.  But to each their own.

 I asked you an honest question because you failed to mention the reason why.  I also gave you one of most common reasons why people say their claim is "denied".  

Now, here is the twist in all of this.  You see many times people post things that make their case look good and leave out things that make them look not so good. 

So while what I mentioned wasn't your case.  You still left things out that may have you not looking so good.  Your original report stated that they denied the claim.  We only find out through additional updates that that was only half of the story.  Yes, she did say the claim was denied.  BUT she also stated that she would find out why and get back to you.  However, you FAILED to mention that part in your post, instead just posting about the denial.  Looking back don't you think it may have been a better idea to give them a little time to research the issue instead of "jumping the gun"?

Because sure enough we now find out the claim wasn't denied.   Of course you say "yet".  So what happens when they actually pay the claim?  Are you going to come back here and post that they did?  I really hope so, unless you have no problem leaving a false impression that they never took care of your issue.

By the way to extend on your "jumping the gun" and not really taking the time to read.  If you read the terms of this site before you posted you would have found out that it is their policy to never remove a post.

When 'Valerie' first stated that the claim was denied, what whs the explanation for that denial? "Just because."? 

My apologies if my response was difficult to understand. Yes, the whole world can easily see the FedEx tracking # in the attached photo. The requested tracking #, however, was the tracking # of the shipment from Best Buy to the author of this complaint. Whether FedEx Office or the author created the shipping label, if the old label was not removed, the Best Buy shipping label may have been scanned rather than the new label. This would explain no tracking information for a FedEx pick up of the new shipment from that center.

It would also explain why the claim was denied, as FedEx does not show a scan for pick up from that location. As a possible explanation for the 'vanishing package', and to determine any liablity on his own part, it would be unusual that the the person filing this report did not even check his records for that tracking number to verify whether any additional shipping activity occurred after it was delivered to him. 

On a side note, like the goddaughter, I wonder how many kids were "being teased in school by the little superficial kids that are trained by their superficial parents.", so an adult bought a phone for them. Logically, that would make that adult an enabling superficial hypocrite.

Though, as the author of this post has illustrated of himself with his own report and subsequent follow ups, it is pointless here to attempt validation of any personal credibility. Still, I'll state that I have no relation with the gentleman named 'Robert' and I am not affiliated with FedEx in any way. The ridiculous attempt to diverge from the facts is equivolent with the unnecessary embellishment by the author in the original complaint.

Again, what was the initial reason provided by FedEx for the claim denial and what was the tracking number of the Best buy shipment? The questions were simple, and readers may begin to wonder why they weren't answered.

And good luck to the author of this complaint with deleting this report.

Attn: Seeworthy

I’m beginning to suspect that Robert and now his co-signer Seeworthy are in fact FedEx delivery drivers. Check out the trivial questions this guy ask that has NOTHING to do with the problem.

1. Why was the phone sent directly to me? 2. Was it in the original box? 3. Did you remove the shipping label that was on the package when it was shipped to you?

And wait, the last time I checked, this was the “Rippoff Reports.” You know, a place where people post their stories to garner sympathy for help. That’s where the “I mustered up enough money” came from and that’s the truth on the matter.

Seeworthy also seemed to be blind of the sarcasm in Robert’s post, but had no issue seeing it in mine. At least Robert’s opinion/ridicule was relevant to the shipment. Seeworthy’s cynicism, parental advice and evaluation of my personality was so off base it was comical.

Furrhermore, let's give Seeworthy a nice applause for reading a few psychology books and now being able to analyze, via Internet, anybody.

Seeworthy’s sight issues are in question again because the tracking number is posted on the image.

Let me make it clear to whomever else reads this post. The package was handed over to a FedEx rep at the FedEx office. It somehow vanished - at the FedEx office. After several calls, the FedEx case handler told me that the claim department denied the claim. I ask why, she stated she didn’t know but would check it out. She called me back the next day to say they haven’t denied the claim all the way - yet.

So, I am going to delete this report because it doesn’t seem to be helping. With the Roberts and the Internet therapist Seeworthy with his/her negative analysis method, I’m done.

Like Robert, I'm curious as to why the claim was denied. They had to have given you a reason for that. 

I'm sure there was a good reason why the phone could not have been sent direct to your goddaughter, which would have required a little less funds to be 'mustered' up. Since it was necessary to have it sent to you first, was the phone sent in it's original box? If so, did you remove the shipping label that was on the package when it was shipped to you? Obviously, boxes do not disappear. Though this possibility would be an oversight by FedEx Office, it was not their responsibility to modify packaging or labeling existing with the package. If the box had the original shipping label on it and it was not removed, there would be a chance the original label was used instead of the new one. Even if the original label was from a different carrier, FedEx may have redirected it to the original carrier. 

In this situation, this scenario is a real possibility for the tracking to simply stop. Again, if you could mention why the claim was initially denied, that would help. It may or may not be the answer you want to hear, but it's response you are requesting from people that view your story.

Considering the author's reply to Robert, I'm also going to interject an opinion. In the original post, the entire first paragraph (up to "I mustered up money") was completely irrelevant to the facts of the complaint. While the author had motive to embellish his report in an attempt to receive sympathy, he obviously a bit short on compassion himself. The sarcastic attack on Robert was uncalled for and illustrates how the author's antagonism will always come before evaluating his own responsibilities (such as the courtesy of following up with this report after requesting support from others).

As the author felt compelled to inject opinion irrelevant to the shipment, I would hope he would be kind enough to reciprocate by receiving the same. Is it wise to teach a child that he/she should be concerned with "being teased in school by the little superficial kids that are trained by their superficial parents", not to mention instilling such irrational and derogatory ethics into the child? Is the best means to pacify a child's esteem, or anyone's for that matter, really by giving them an expensive cell phone, especially at the young age of 14? Some would say a person doing this would be raising a spoiled brat which, perhaps by no coincidence, appears to be the personality of the author of this complaint. 

Why would it be suggested, facetiously or otherwise, that Robert should follow up with this complaint? Along with posting a complaint in this site, the author's complaint seems to define him as a person who is overly inept with resolving common challenges in daily life on his own. He is now teaching his own goddaughter, if you want to be somebody, to become materialistic while blame other's for her own perceived shortcomings.

If the tracking # of the original shipment (before it was brought into FedEx Office) is available, it would be interesting to have it posted here. It would indicate whether or not it was again used, thus sending it back to Best Best Buy's original recipient - raising additional questionable repercussions. 

Attention Mr. Robert. 

Before you go off on "Well you didn't do what you were supposed to do." I PAID for the actual declared value. I have no idea why FedEx would not settle this claim expeditiously being that the package disapeared in their store.

Update, yesterday I got a call from Valeria stating that it's not denied all the way yet and they're still working on the case. 

So, Mr. Robert, since you have advanced knowledge in the workings of shipment companies, why don't you call them and ask them why they are dragging on this case. And, be sure to say to them that no other shipment company "does that." OKAY. 

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You stated that they denied your claim.

Was it a case that you failed to declare and pay the rate for the actual declared value?  If so then their liability ends at $100.  If this is the case before you go off on the "Well no one else does that".  Wrong, EVERY shipping company does that and the USPS even stops their liability at $0-$50 depending on the service you use without paying extra.

If it is some other reason...why did they say they denied it?