- Report: #1406142
Complaint Review: Femora - Internet
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Author Confirmed
Why?
Femora
Internet, USA
Phone:
877-721-4594
Web:
Facebook
Categories:
Business Rating:
(0)
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Femora Free 14-Day Trial of Face Cream & Eye Serum Nevada
I saw an ad on Facebook for a Free 14-Day Trial of the Femora Eye Serum & unfortunately, my vanity got the best of me. I only had to pay shipping, so I thought it was worth a try. When I started to place the order, they offered the face cream for the same deal (pay shipping only) which I didn't want, but somehow ended up being ordered & I couldn't go back to correct it so I let it go. What the heck, it's only going to cost me shipping.
The package came a week later with no packing list, billing statement, no info on the products, nothing, just the 2 creams in their own pretty boxes. I didn't start using them for about a week & after a couple of weeks realized there was no difference to my face. I have no wrinkles but i do have dark circles under my eyes which is why I only wanted the eye serum. Anyway, since they didn't send any information with a phone number to call to cancel, I waited until I got my credit card statement. I was surprised to be charged $89.71 for the face cream & $89.77 for the eye serum!
I called the phone number on the credit card statement & spoke to Torrey (a male) asking to cancel the subscription & refund the money that was charged me because it didn't work. He said the 14-day trial was over & he could not refund anything but he did cancel so I should not have any more charges made to my credit card. I then asked to speak to a supervisor & he said one was not available. I then asked for an address & he refused to give me one stating they could not accept any returns (which is not why I wanted the address). I also called my credit card company to ensure no future charges would be added to my card, but since they did not require that I return the products I couldn't dispute the charges.
I have dealt with companies likes this before & even though the "14-day" trial or "21-day" trial has passed, they will usually cancel my subscription AND refund my money. This is not a consumer friendly company whatsoever, so buyer beware! Also, Torrey told me they start the 14-day trial on the day you place the order and I didn't get the product until a week after I ordered, so you're really getting a 7-day trial! This company is very sketchy and should be removed from Facebook!
