- Report: #648259
Complaint Review: Fenron Carpet Clinic Ltd - Prince George British Columbia
Reported By:
Debra -
Prince George, British Columbia, Canada
Submitted:
Updated:
-
Author Not Confirmed
Why?
Fenron Carpet Clinic Ltd
PO Box 1871 Stn A Prince George, V2L4L2 British Columbia, United States of America
Phone:
1-250-562-5005
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Fenron Carpet Clinic Ltd Fenron Carpet Cleaning DO NOT USE THIS SERVICE Prince George, British Columbia
DO NOT USE THIS COMPANY - why?
1. Did not follow up on commitment to contract until forced to do so by their contract oversight.
2. Took over 1 1/2 months to get a response after a promise of response within (3) business days.
3. We were obligated to use the service because they are the contractor on record with the warranty company we were dealing with.
4. When the service (FENRON CARPET CLEANING) finally showed up, they damaged a newly laid Pergo/Laminate floor.
5. When the damage was pointed out, they acknowledged that the scratching, etc. was consistent with their equipment and how it was used.
6. BUT refused to take any responsibility; even after the owner was contacted and attended at our home.
7. Owner, BRIAN, became rude and belligerent with my husband and had to be asked to leave the premises.
8. Company still refusing to take any responsibility.
9. We have filed a complaint with the BBB, the warranty provider and the store (The Bay).
10. Hoping to have this provider's contract cancelled and are seeking:
11. FULL REPLACEMENT OF THE DAMAGED FLOOR.
1. Did not follow up on commitment to contract until forced to do so by their contract oversight.
2. Took over 1 1/2 months to get a response after a promise of response within (3) business days.
3. We were obligated to use the service because they are the contractor on record with the warranty company we were dealing with.
4. When the service (FENRON CARPET CLEANING) finally showed up, they damaged a newly laid Pergo/Laminate floor.
5. When the damage was pointed out, they acknowledged that the scratching, etc. was consistent with their equipment and how it was used.
6. BUT refused to take any responsibility; even after the owner was contacted and attended at our home.
7. Owner, BRIAN, became rude and belligerent with my husband and had to be asked to leave the premises.
8. Company still refusing to take any responsibility.
9. We have filed a complaint with the BBB, the warranty provider and the store (The Bay).
10. Hoping to have this provider's contract cancelled and are seeking:
11. FULL REPLACEMENT OF THE DAMAGED FLOOR.
1 Updates & Rebuttals
Debra
Prince George,British Columbia,
Canada
Follow Up-Not Good!
#2Author of original report
Thu, October 07, 2010
As per Rip-Off guidelines, we contacted Brian of Fenron Carpet Clinic Ltd (Fenron Carpet Cleaning) in Prince George, BC, Canada to advise him that a complaint and posting on Rip-Off had been filed.
Brian's response was to hang up on the caller.
Not Good! DO NOT USE THIS SERVICE. They are unreliable and irrepsonsible.
