- Report: #407641
Complaint Review: FINDYOURDIET.COM - Nationwide
-
Author Confirmed
Why?
FINDYOURDIET.COM
BILLED THROUGH UNITED TEL, LLC Nationwide, U.S.A.
Phone:
800-879-4653
Web:
N/A
Categories:
Business Rating:
(0)
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FINDYOURDIET.COM Unauthorized reoccuring monthly bill of $14.95 hidden in my AT&T Bill Internet
I use AT&T as my phone service and I have DSL through them for my internet service. My December 2008 phone bill arrived with a 14.95 charge for "new service provided and billed." The monthy service I was now being billed for was FINDYOURDIET.COM billed through United Tel, LLC. I have never delt with this company nor had I ordered any diet program from findyourdiet.com.
I am sure this is somehow tied into my DSL internet service through my phone line, but I do not know enough of how things work to know who messed up here. I did call both numbers provided in my phone bill, for findyour diet.com and both numbers were closed for the holidays. How convenient for them.
I called AT&T and they will put the charge in some kind of protest file so my credit will not be ruined for not paying it, but here is the rub. They can not stop the charge! I must get the charge stopped on my own through a number that is closed for the holidays!
I never authorized my phone company to bill me for any services other than my phone and DSL service. This has got to be illegal! Everyone check you phone bills! If this problem is not solved we will cancel our land line and change to cable modem. But...... why do we have to change our live because a scamming company like findyourdiet.com uses a real company to hide behind.
Sheri
Moline, Illinois
U.S.A.
I am sure this is somehow tied into my DSL internet service through my phone line, but I do not know enough of how things work to know who messed up here. I did call both numbers provided in my phone bill, for findyour diet.com and both numbers were closed for the holidays. How convenient for them.
I called AT&T and they will put the charge in some kind of protest file so my credit will not be ruined for not paying it, but here is the rub. They can not stop the charge! I must get the charge stopped on my own through a number that is closed for the holidays!
I never authorized my phone company to bill me for any services other than my phone and DSL service. This has got to be illegal! Everyone check you phone bills! If this problem is not solved we will cancel our land line and change to cable modem. But...... why do we have to change our live because a scamming company like findyourdiet.com uses a real company to hide behind.
Sheri
Moline, Illinois
U.S.A.
1 Updates & Rebuttals
Customer Support
New York,USA
Customer Support
#2UPDATE Employee
Mon, January 31, 2011
We are very sorry to hear about your experience. Please be aware that we at FindYourDiet take customer satisfaction very seriously and would like the opportunity to address any concerns you may have. You can contact us toll-free at 1-877-391-3161 or by email at customersupport at billinghelpnow dot com sothat we may resolve your inquiry.
Sincerely,
Customer SupportFindYourDiet
