BSRO Social
Bloomingdale,#2UPDATE Employee
Tue, September 11, 2012
I forgot to mention on my last reply, that we have a 150% price match guarantee on tires. That means that if you find a lower price on the same time at a competitor, we will refund 150% of the price difference. When it comes to Discount Tire, please keep in mind that they do not offer alignments or other vehicle services that you may need.
We recommend that when you purchase new tires, that you perform an alignment, if necessary, to ensure you get the best possible mileage and wear from your new tires. This is a service that we do recommend on all tire purchases. We also have free rotations on all tires that you purchase from us to again ensure that the tires last as long as possible.
Again, we do our best to be competitive. We can't always be the cheapest on tires but we can offer the guarantee just in case there are times when the competition has a better price.
Thanks,
Steve
BSRO Social
Bloomingdale,#3UPDATE Employee
Tue, September 11, 2012
Thank you for posting about your experience. I am from the corporate office of Firestone Complete Auto Care and I would like to help. Please send me an email at [email protected] so I can get more information from you. Please include the store address so I can make sure it is a company-owned store and to get the store team involved.
Tire price quotes are valid for 30 days but in the event that you were quoted for a special promotion, like the Buy 3, get 1 free, those promotions have a specific expiration date - like a coupon at a grocery store. If that promotion expired between the time you printed out the quote and the time that you came back into the store, that would be the reason why the price would not be honored. Please include the quote number in your email so I can verify that this is what happened.
As far as the brakes, we are typically priced higher than part stores for our parts. That is because we need to mark up our prices in order to pay the techs to install and to keep the lights on. Our stores are full service providers who perform the service for you versus a parts store who just sells you the parts. We do our best to ensure that our prices are competitve to all other full service providers for the same service. However, there are times when other service providers are cheaper. When it comes to new car dealers, they are doing their best to drive customers to their car dealership for service and tires. Many times, their pricing is very aggressive for this reason.
While I am not aware of your specific situation, I can tell you that if your brakes were 5mm and the recommended replacement of the brakes is at 4mm, as suggested by the dealer, we would have recommended them to be replaced at the same time so that you have all new brake parts installed together. This is also to save on labor costs as we would have already had the wheels off and were doing other brake service. 1mm is not a lot of wear left to go before the brakes would need to be replaced.
In any case, I would still like to review your situation with our Consumer Affairs team to make sure that we were not incorrect in our pricing.
Thanks.
Steve