- Report: #386385
Complaint Review: First 1 Financial Corporation - Norwell Massachusetts
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Author Confirmed
Why?
First 1 Financial Corporation
600 Cordwainer Drive Norwell, 02061 Massachusetts, U.S.A.
Phone:
781-871-4220
Web:
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First 1 Financial Corporation Over charged my debit card, attempted to repossess my car Norwell Massachusetts
*Consumer Comment: It shouldnt matter
*Consumer Comment: I agree
*Consumer Comment: I agree
*Consumer Comment: I agree
*Consumer Comment: I agree
*Consumer Comment: ...
*Consumer Comment: ...
*Consumer Comment: ...
*Consumer Comment: ...
*UPDATE Employee: Excellent Collection Call Center
*UPDATE Employee: Excellent Collection Call Center
*UPDATE Employee: Excellent Collection Call Center
About a month back these people over charged a loan payment of mine by several hundreds of dollar. They were no help what so ever in fixing the problem so I had to get my bank involved in a Regulation E investigation.
It took over a month but I got my money returned to me.
Immediately after that I received a phone call saying I had missed several payments and that if I didn't pay $600 by Friday (only 2 days away) they would have my vehicle repossessed.
This doesn't make sense to me since I'm up to date on my payments and have ALWAYS been consistent with them.
Their CSRs are not well informed on how to do their jobs
and their so called "supervisors" are extremely rude and don't seem to have a good grip on what they're supposed to be doing either (i.e. Susan ******)
Now I'm in a position to use insurance money to pay off a loan on a car that doesn't even run right now.
seth
minneapolis, Minnesota
U.S.A.
It took over a month but I got my money returned to me.
Immediately after that I received a phone call saying I had missed several payments and that if I didn't pay $600 by Friday (only 2 days away) they would have my vehicle repossessed.
This doesn't make sense to me since I'm up to date on my payments and have ALWAYS been consistent with them.
Their CSRs are not well informed on how to do their jobs
and their so called "supervisors" are extremely rude and don't seem to have a good grip on what they're supposed to be doing either (i.e. Susan ******)
Now I'm in a position to use insurance money to pay off a loan on a car that doesn't even run right now.
seth
minneapolis, Minnesota
U.S.A.
12 Updates & Rebuttals
Susan
Norwell,Massachusetts,
U.S.A.
Excellent Collection Call Center
#2UPDATE Employee
Fri, January 09, 2009
Seth, Received excellent customer service from First 1 Financial Corp.
Susan
Norwell,Massachusetts,
U.S.A.
Excellent Collection Call Center
#3UPDATE Employee
Fri, January 09, 2009
Seth, Received excellent customer service from First 1 Financial Corp.
Susan
Norwell,Massachusetts,
U.S.A.
Excellent Collection Call Center
#4UPDATE Employee
Fri, January 09, 2009
Seth, Received excellent customer service from First 1 Financial Corp.
Seth
Robbinsdale,Minnesota,
U.S.A.
...
#5Consumer Comment
Wed, December 03, 2008
you guys obviously missed the point of this i never blamed the loan company for my problems with the car not running in fact this ripoff report wasn't about that at all if you paid attention its about a company that overcharges bank accounts without proper authorization and their lack of customer respect and service. also, as an update I have paid off this vehicle and gotten it running but they have so far refuse to mail me the title to my car
Seth
Robbinsdale,Minnesota,
U.S.A.
...
#6Consumer Comment
Wed, December 03, 2008
you guys obviously missed the point of this i never blamed the loan company for my problems with the car not running in fact this ripoff report wasn't about that at all if you paid attention its about a company that overcharges bank accounts without proper authorization and their lack of customer respect and service. also, as an update I have paid off this vehicle and gotten it running but they have so far refuse to mail me the title to my car
Seth
Robbinsdale,Minnesota,
U.S.A.
...
#7Consumer Comment
Wed, December 03, 2008
you guys obviously missed the point of this i never blamed the loan company for my problems with the car not running in fact this ripoff report wasn't about that at all if you paid attention its about a company that overcharges bank accounts without proper authorization and their lack of customer respect and service. also, as an update I have paid off this vehicle and gotten it running but they have so far refuse to mail me the title to my car
Seth
Robbinsdale,Minnesota,
U.S.A.
...
#8Consumer Comment
Wed, December 03, 2008
you guys obviously missed the point of this i never blamed the loan company for my problems with the car not running in fact this ripoff report wasn't about that at all if you paid attention its about a company that overcharges bank accounts without proper authorization and their lack of customer respect and service. also, as an update I have paid off this vehicle and gotten it running but they have so far refuse to mail me the title to my car
Janonworker
East Bridgewater,Massachusetts,
U.S.A.
I agree
#9Consumer Comment
Sun, November 09, 2008
If you have a problem with a car that is not running then it isn't First One's fault. You can't just not pay your car loan and not expect phone calls and repo letters. It is still a car loan whether the car is running or not. It is not up to First One to make sure the car is running. That is between you and the dealer.
Janonworker
East Bridgewater,Massachusetts,
U.S.A.
I agree
#10Consumer Comment
Sun, November 09, 2008
If you have a problem with a car that is not running then it isn't First One's fault. You can't just not pay your car loan and not expect phone calls and repo letters. It is still a car loan whether the car is running or not. It is not up to First One to make sure the car is running. That is between you and the dealer.
Janonworker
East Bridgewater,Massachusetts,
U.S.A.
I agree
#11Consumer Comment
Sun, November 09, 2008
If you have a problem with a car that is not running then it isn't First One's fault. You can't just not pay your car loan and not expect phone calls and repo letters. It is still a car loan whether the car is running or not. It is not up to First One to make sure the car is running. That is between you and the dealer.
Janonworker
East Bridgewater,Massachusetts,
U.S.A.
I agree
#12Consumer Comment
Sun, November 09, 2008
If you have a problem with a car that is not running then it isn't First One's fault. You can't just not pay your car loan and not expect phone calls and repo letters. It is still a car loan whether the car is running or not. It is not up to First One to make sure the car is running. That is between you and the dealer.
Resty
Waunakee,Wisconsin,
U.S.A.
It shouldnt matter
#13Consumer Comment
Thu, October 30, 2008
.......that the vehicle isnt running right now. You cant just not pay what is owed because it doesnt run. The smart thing to do would be to pay the fool thing off and be done with it.....then do what you need to in order to get it running again.
