Bought a service for 2 homes (contract started 8/23/17). Our dryer's drum needed to be oiled (it started making squeaking noises), so I called them 9/22/17 to have someone come and oil it. They said the contract didn't start until 9/23/17 for some claims grace period (which sounded like some kind of BS crap to me, but whatever). Didn't think anything about it because I could handle the noise, so I didn't even call back that next day. Then the next week, Monday it wouldn't start at all-it lit up but wouldn't start at all. So I called to make a claim and got no response, so I finally called them 9/27/17 and they said because I called on 9/22/17-it was a preexisting condition! Even though it wasn't because it wasn't BROKEN until 9/27/17! It's just one big huge SCAM!!!! So I'm cancelling all of our other homes and going back to Landmark Home Warranty-they were more expensive, but at least not a SCAM!!!!