Complaint Review: first American home warranty insurance - Nevada

I RETIRED FROM THE USARMY 35 YEARS AND 7 COMBAT TOURS, I AM A DISABLED VETERAN, AND I NEED MY CPAP MACHINE TO SLEEP OR ELSE MY HEART STOPS, I PURCHASED MY DREAM HOME 1 MAY 2017, MY A/C UNIT WORKED FOR ABOUT 3 WEEKS, ONE WEEK I HAD NO A/C, I CALLED MY REALITOR ON 30 MAY 2017 TO FIND OUT MY HOME WARRANTY INSURANCE INFO, BRUCE TOLD ME, FIRST AMERICAN HOME WARRANTY INSURANCE THAT COVERS ALL APPLIANCES , A/C AND MY POOL, 800 992 3400 MY REP IS KEVIN WOOL AT 702 701 4851, SO THE INSURANCE GIVE ME A WORK ORDER NUMBER 609277943, I GET A

CALL FROM ( THE A/C GUYS) THATS THE NAME OF THE COMPANY WHO WORKED ON MY A/C UNIT // TECHNICIAN SHOWS UP, ASKS ME WHATS HAPPENING WITH MY A/C, HE CLIMBS UP TO THE ROOF, OPENS A PANEL, DOES SOME TESTS, CLIMBS DOWN , GOES TO HIS TRUCK, SHOWS ME 2 ITEMS THAT NEED REPLACING, HE CLIMBS UP, REPLACES PARTS, CALLS IT IN, BEFORE HE CLIMBS DOWN I ASKED THE TECHNICIAN, WHY IS MY A/C UNIT MAKING LOUD NOISES, TECHNICIAN SAYS, ITS OK, MOST A/C'S MAKES THAT SOUND, SO HE CLIMBS DOWN, I ASKED THE TECHNICIAN AGAIN, I NEVER HEAR A/C UNITS MAKE THAT HIGH PITCH

SOUND, TECHNICIAN TOLD ME IT WAS OK, YOU HAVE NOTHING TO WORRY ABOUT, IF IT BREAKS WE WILL COME BACK OUT TO FIX IT, COMES IN, SETS MY A/C THERMOSTADT TO 68 UNTILL IT COOLS THEN SET IT FOR 70. 10 DAY AFTER I PAID MY $75 DOLLARS ENJOYING MY A/C, I HEAR A VERY STRONG BANG, I THOUGHT ALL MY WINDOWS BROKE, FEW MINUTES LATER NO A/C, ONLY HOT AIR, SO IN THE MORNING I CALL FIRST AMERICAN HOME WARRANTY INSURANCE , THEY ISSUED ME ANOTHER WORK ORDER 609323188, 14 JUNE 2017, ON THE 15TH ANOTHER TECHNICIAN VISIT ME I TOLD HIM I HEARD A VERY LOUD BANG , HE WENT ON

THE ROOF, TOOK PICTURES AND TOLD ME THAT HE WILL HAVE TO REPLACE A FAN, THE FINS BROKE, I SAID OK, TECHNICIAN TAKES PICTURES AND CALLS IT INTO THE OFFICE, THE TECHNICIAN REASSURED ME ITS ONLY THE FAN BLADES BROKETHAT HE ALREADY ORDERED IT, IT SHOULD TAKE ABOUT 3-5 DAYS, HE LEFT, THEN ON 16 JUNE 2017 I GET A CALL FROM FIRST AMERICAN HOME WARRANTY INSURANCE STATING THEY ARE DENYING MY CLAIM THAT I PURPOSELY DESTROYED MY A/C UNIT, I SAID ARE YOU f**kING KIDDING ME, I TOLD YOU GUYS I HEARD A LOUD BANG, THE INSURANCE STATED, " THE FAN BLADES ARE BROKEN,

THE SHROUD IS SHREDDED, AND THE COILS ARE DAMAGED" DENIED SO THEY WROTE IT UP AS THE HOMEOWNER DESTROYED HIS A/C UNIT SO I CALLED BACK 16 JUNE 2017 TALK TO X 6211 JOHN, I EXPLAIN TO HIM WHAT HAPPENED, THEN HE PUT ME ON HOLD AND HUNG UP ON ME, 4 TIMES THEY HUNG UP ON ME, UNTIL I SPOKE TO A REALLY NICE LADY X 6275 ILIANA, SHE WROTE DOWN MY PHONE NUMBER AND AFTER I EXPLAINED TO HER WHAT HAPPEN, SHE TOLD ME SHE HAS TO TALK TO HER BOSS, SHE PUT ME ON HOLD, MY PARENTS WERE WITNESSES THROUGH THE WHOLE PROCESS, ABOUT 20 MINUTES LATER ILIANA TOLD ME

THAT I HAVE TO WAIT 24-48 HOURS ON MONDAY 19 JUNE 2017, SO I CALLED BACK ON TUESDAY 20TH JUNE LEFT 3 MESSEGES NO CALL BACKS, ON 21ST WEDNESDAY I CALLED BACK, X 3251 RAYNA TALKED TO ME, SHE STATED DENILE STILL STANDS HAVE A NICE DAY AND HANGS UP, SO I CAN NOT GO HOME UNLESS I AM PICKING UP MAIL, I CAN NOT USE MY HOME BECAUSE OF THE HEAT, MY DREAM HOME IS MY NIGHTMARE - PLEASE HELP

ROBERT BODEMAN

MSG USARMY RETIRED