- Report: #1315364
Complaint Review: first american home warranty - Nationwide
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first american home warranty
Nationwide, USA
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first american home warranty RIP OFF - charge for uncovered additional services before they will even look at problem on covered items Nationwide
Fraud Alert! Bait and Switch! Pay for "uncovered" work before they will fix the problem.
The AC went out in a new house we purchased. The unit was running fine then suddenly stopped working. The fan would not turn on. It was clearly an electrical problem of some type and not a lack of freon since the unit was ice cold just before it stopped turning. The technician First American sent out could not come out for 6 days. Then we were not home and he came out while we were away. He would not do anything until we paid the $65 service call via credit card over the phone. As soon as we had paid that, the technician demanded we pay an additional $150 "cleaning" fee before he would work on fixing the AC. The technician stated the unit was "completely out of freon", which I knew could not be possible as it was cooling fine before the electrical problem began. When we refused to pay the "cleaning" fee, the technician left.
We were caught in "no-mans-land". First American refused to do anything further until we had either paid their technician $150 to clean the outside coil, or we paid another certified AC technician to "clean" the outside coil and send them the receipt showing we had paid the additional $150. Until then, First American was done. They had no intentions of doing anything further about our non-working AC. Blackmail / ransom... whatever you want to call it, we were literally being black-mailed into having un-necessary, uncovered work done in order to get our AC back working!
We called in a separate technician, who diagnosed the problem as a faulty relay switch, and who documented that neither the inside nor outside coils needed to be cleaned. First American still refused to honor the claim and kept insisting we needed to produce a receipt for "cleaning" the outside coil first.
While researching this situation, I've discovered this is a common practice with First American and their technicians - classic "Bait and Switch" con job. Their technicians demand additional uncovered work be paid for before they begin the "covered" work. From what I have read, this is to make up for the financial loss the technicians take on doing the "covered" warranty work for Frist American. So we have wasted a lot of time and money and we have nothing to show for it except frustration. Take my advice, get a different warranty company, you will only waste your money, and raise your blood pressure dealing with First American.
