- Report: #1174246
Complaint Review: First Convenience Bank - El Paso Texas
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First Convenience Bank
6801 Gateway El Paso, 79907 Texas, USA
Phone:
18006779801
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First Convenience Bank Charging people for all service El Paso Texas
After months of getting negative fees we decided to go to the bank and ask for help. The bank teller told us that they offered a service of $2 every time you would have insufficient fund they did not let us know that if within 3 days you did not pay a $35 charge + any negative money continue to build up no phone calls to let the customer know! you pay a fee and they recharge I called the main bank line and although I had my receipts and my bank statements she was very rude. Please if you associate with this bank ask a lot of questions because they even charge when you call for your balance.
1 Updates & Rebuttals
Robert
Irvine,California,
Well there's your problem
#2Consumer Comment
Thu, September 04, 2014
After months of getting negative fees we decided to go to the bank and ask for help.
- Why did it take you MONTHS? Most responsible people would contact the bank immediatly if they noticed a problem...or do you not consider negative fees a problem?
Let me go out on the limb here and say that you are the type of person who expects the bank to manage your money. You expect them to tell you when you are out of money. When in reality YOU are the one responsible for your money.
Now, what does this mean? It means that you need to keep a written register, and everytime you make a transaction you need to write it down and deduct it from your available balance. Then, and this is the important part, when you don't have enough money to make a transaction you DON'T make the transaction. If you do this an amazing thing happens..you don't go negative and you don't get charged overdraft fees.
Oh but you say you use their on-line banking. Well here is a shock for you, on-line banking was NEVER meant to replace the written register.
If you don't know how to keep a register, you ready for another shock. Go into a branch and ask them to help you. Not only will I bet that they will show you, they will probably even provide you with your own register to use.
