- Report: #1206144
Complaint Review: First Convenience Bank - Round Rock Texas
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Author Not Confirmed
Why?
First Convenience Bank
2701 S I.H. 35, Walmart Round Rock, 78681 Texas, USA
Phone:
512-310-1181
Web:
http://www.1stcb.com/en/
Categories:
Business Rating:
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First Convenience Bank National Convenience Bank Horrible Customer service, Lots of fees Round Rock Texas
I was using this account as a back up acct. I have a $50 direct deposit going in there because I was told I needed to have a total of $100 being DD in order to not be charged a acct maintenance fee. I have been charged the fee for the last 2 months. The first time that fee made my acct go negative so then I was charged a negative acct balance fee. I went in and got the fees reversed and was told that somehow my deposits were not within a 1 month period and that is why it happened. But as long as my deposits add up to $100 in each month I will not be charged. This time when I went in, after being charged the fee again, I was told that each deposit has to be at least $100. They don't even know what they are talking about and you always get different answers from different people.
Then this month I got charged their ridiculous $2 denial fee which made my acct go negative, and they promptly charged me a negative acct fee. So they do whatever they can do to charge you fees on top of fees. Then when I actually want to write a check and use my acct all the fees have used all my money and they pay my check but then charge me the overdraft check pay fee. Then the next day they charge me a negative balance fee. These fees are $35 a pop!
I went in to the branch to get these fees reversed and the person who helped me PROMISED that he would look in to it with his mgr and call me back same day. That was Friday and here it is Monday at 2pm and still no phone call. My branch is in a Walmart so they are open all 7 days! Also, the teller next to mine turned to talk to the mgr that was standing behind my teller to talk about me when I was standing right there! So please tell me why this issue wasn't taken care of right away? There are usually at least 3 or 4 people doing nothing in that branch and they are usually mgrs and supervisors.
I called the 1800 number to get help and the hispanic lady, that I could barely understand, tells me she can't help me since this "wasn't" a bank error. How is charging fees on top of fees and s****.>
I am so furious with this ridiculous bank that as soon as i get this settled I am closing my acct and i will never bank with them again.
I would also like to caution anyone thinking about getting an acct with them to go for a credit union instead. Banks just want to take all your money any way they can. I will never use a bank again, no matter how desperate I am, which is the only reason I opened this headache acct in the first place.
