Our family opened a mobile sharpening business “Edge Medic Sharpening LLC in Mundelein IL.. We requested credit services from our bank while we were opening a business account. The bank representative said they used “Clover Systems” and referred us to a representative. I received a Clover system which was a constant problem and total cash loss. Every time we used it for processing credit cards the system froze. Since our clients wanted to use a credit card and we had already promised them that we had a credit processing system, it put us in a spot. Many times we had to give our service away. After repeated problems we returned the system. Even after returning the system using certified mail First Data has contacted us and stated we owe for the entire contract. Since returning the system we have had letters from First Data stating we owe monthly bills for continued use of the system and also letters billing us for the total cost of the system.
First Data has filed on my personal credit report even thought the company is registered as LLC. They have lowered my credit score and continued collection efforts even though we have returned a useless system.
The return of the system was a complete run around with the proper person not being in, or busy, or voice mail. A return authorization was required and demand for the entire lease payment with the return. We returned the system, but the company does not even recognize its return and continues sending bills for use.
After giving away part of our business from the system and competition from unlicensed business we are closing Edge Medic Sharpening LLC and looking to move to another location that has better business prospects. I filed with my credit bureaus and requested this account to be removed but remains along with the collections.
I did not realize my bank had no involvement and later learned my bank business rep was released from the bank. I suspect Clover Systems has paid her a referral fee, misrepresenting I was receiving a system from a reliable bank. Our family has lost business and clients that wanted to continue business with a credit card. We are now trapped with collections on a system that is useless and after finding “First Data”. I find multiple complains of fraud. I would have never signed up under First Data with the amount of complaints of their business operation. I will be filing a complaint with the FL Attorney General on the fraudulent practices of First Data, though I wonder if I will get anywhere with the numerous complaints already existing with BBB and RipOff Report.
Richard Friese
Edge Medic Sharpening LLC
700 Mckinley Ave #104
Mundelein, IL 60060
#2Author of original report
Tue, December 20, 2016
After writing a complaint about First Data Merchant Services on this board I wrote a complaint on the FL Attorney General Site. After filing I was refered to a PDF that shows First Data was taken to court in 2012. What mistifys me is they are still doing exacty the same thing after 2012. RJF Mundelein, IL