- Report: #460701
Complaint Review: First National Merchant Solutions - Omaha Nebraska
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Author Confirmed
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First National Merchant Solutions
PO Box 3190 Omaha, 68103-0190 Nebraska, U.S.A.
Phone:
800-228-2443
Web:
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First National Merchant Solutions Only you have to follow the contract... Omaha Nebraska
This all started in March of 2007. Jason Myers, a representative for First National Merchant Solutions came into my very small thrift store. He asked me if I accepted credit cards and I said no. I told him it would be way too expensive for my small store. We only do about $1200 in sales a month. He told me that it would only cost $7.50 a month plus a certain percent for each sale. I agreed to do it. He brought me a two page contract which had some discrepancies from his original word. I had him change those before I signed the contract. I opted for the plan where I would make 3 payments to buy my machine. It cost me over $300. I later dropped this machine (my fault) and called to find out if I could buy a different one off the internet. I gave them the model # and they agreed that it would work with their system. I only paid $100 for this machine new on the internet. At that time I new they ripped me off for my original machine. My husband lost his job and I called to cancel my service. They told me it would be $250. I told them that my contract did not have an early cancellation fee on it. They gave me the page number of the contract that stated this. I felt so betrayed. He had only given me two pages. I decided to just stay with them and wait until 3 years had passed. Then I received a $10 a month fee for sending out a statement. They did give me the option of going online to get my statement and I did but I felt that they were not sticking with their side of the contract.
Now I have been told that I will have to start paying an extra $85 a year to be compliant and I will have to buy a new machine because mine is not compliant. I asked the company phone representative if I could just pay my monthly fee of $7.50 and not use the service until my contract runs out. She said I would be charged a $20 a month non compliance fee in this situation even if I was not using the service. To top it all off they are raising my monthly fee to $15 even though the contract clearly states $7.50. When I asked their representative about my contract she said page 15 of your contract clearly states that we can raise your rates with 30 days notice. Why would I sign a contract that said I would pay a certain amount if it could be raised to whatever the company wants. Remember there were only two pages of my contract. I will either have to pay $35 a month for nothing, pay a $250 cancellation fee, or pay about $500 to stay with a corrupt company
who can raise my rates at anytime.
Carrie
Mt. Vernon, Missouri
U.S.A.
Now I have been told that I will have to start paying an extra $85 a year to be compliant and I will have to buy a new machine because mine is not compliant. I asked the company phone representative if I could just pay my monthly fee of $7.50 and not use the service until my contract runs out. She said I would be charged a $20 a month non compliance fee in this situation even if I was not using the service. To top it all off they are raising my monthly fee to $15 even though the contract clearly states $7.50. When I asked their representative about my contract she said page 15 of your contract clearly states that we can raise your rates with 30 days notice. Why would I sign a contract that said I would pay a certain amount if it could be raised to whatever the company wants. Remember there were only two pages of my contract. I will either have to pay $35 a month for nothing, pay a $250 cancellation fee, or pay about $500 to stay with a corrupt company
who can raise my rates at anytime.
Carrie
Mt. Vernon, Missouri
U.S.A.
3 Updates & Rebuttals
jwalker122
Bentonville,Arkansas,
USA
You Really Need To Check You Statement
#2
Thu, September 17, 2009
As a former employee I know Jason and believe he may be doing what he believe is right. However, I will tell you that the contract from National is not 2 pages. If you look at the 2 pages you signed you will notice a section on there that states THE AGREEMENT CONSISTS OF THE MERCHANT APPLICATION, TERMS AND CONDITIONS, AND THE RATE DESCROPTIONS AND MERCHANT ACKNOWLEDGES RECEIPT OF THE SAME
The capital letters are exactly as they appear on the agreement. When Jason had you sign the original agreement he is supposed to also provide you with all the information listed above. This also comes to you later when they send you a signed copy of your agreement. I also agree with the other poster that you need to check to see if your merchant number changed and make certain you do not have a seasonal account.
In closing, your original post stated you will have to stay with a corrupt company who can raise my rates at anytime. I suggest you call Jason and ask him to provide something in writing to you stating that the changes they made are not temporary and will continue for the entire term of your contract with them.
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As a former employee I know Jason and believe he may be doing what he believe is right. However, I will tell you that the contract from National is not 2 pages. If you look at the 2 pages you signed you will notice a section on there that states THE AGREEMENT CONSISTS OF THE MERCHANT APPLICATION, TERMS AND CONDITIONS, AND THE RATE DESCROPTIONS AND MERCHANT ACKNOWLEDGES RECEIPT OF THE SAME
The capital letters are exactly as they appear on the agreement. When Jason had you sign the original agreement he is supposed to also provide you with all the information listed above. This also comes to you later when they send you a signed copy of your agreement. I also agree with the other poster that you need to check to see if your merchant number changed and make certain you do not have a seasonal account.
In closing, your original post stated you will have to stay with a corrupt company who can raise my rates at anytime. I suggest you call Jason and ask him to provide something in writing to you stating that the changes they made are not temporary and will continue for the entire term of your contract with them.
Bigramhead
Omaha,Nebraska,
U.S.A.
You think he saved the day, you may want to double check
#3UPDATE EX-employee responds
Sun, July 19, 2009
Knowing first hand how this company works I would bet he set you up as a seasonal account and you are now locked into another full 3 year contract. Easiest way to check is did your merchant ID change shortly after Mr Meyers saved the day?
Carrie brown
Mt. Vernon,Missouri,
U.S.A.
Jason Myers saved the day!
#4Author of original report
Wed, June 17, 2009
My original salesperson Jason Myers contacted me when he found out I was unhappy. He rectified the situation. He found a way to keep me in my contract without having to pay all the extras. He also told me that there is only 2 pages to the signed contract. You receive a packet after you sign with all the rules and that is when you get the 15 pages or more. He is not corrupt. He treated me very fairly.
