Steve [Not A Lawyer]
Bradenton,#2Consumer Suggestion
Sat, December 30, 2006
J, Master Mechanic? Obviously not if this is what he actually said. Oil does NOT get "old and thick". Actually, the older /more worn an oil gets, it actually thins out as it loses viscosity. The ONLY thing that will make oil appear to be thicker, is extreme cold temperature. And, anyone who goes for a 14.99 oil change as the OP suggested, is a moron. You gat crappy bulk oil and a generic filter, or they drain your old one, wipe it down and reinstall it. The Toyota dealer was correct. You never get all of the old oil out with one oil change. But for you to actually notice the difference means your old oil was VERY bad, or they just changed the oil and not the filter. If this was the case, there is a valid complaint here.
Steve [Not A Lawyer]
Bradenton,#3Consumer Suggestion
Sat, December 30, 2006
J, Master Mechanic? Obviously not if this is what he actually said. Oil does NOT get "old and thick". Actually, the older /more worn an oil gets, it actually thins out as it loses viscosity. The ONLY thing that will make oil appear to be thicker, is extreme cold temperature. And, anyone who goes for a 14.99 oil change as the OP suggested, is a moron. You gat crappy bulk oil and a generic filter, or they drain your old one, wipe it down and reinstall it. The Toyota dealer was correct. You never get all of the old oil out with one oil change. But for you to actually notice the difference means your old oil was VERY bad, or they just changed the oil and not the filter. If this was the case, there is a valid complaint here.
Steve [Not A Lawyer]
Bradenton,#4Consumer Suggestion
Sat, December 30, 2006
J, Master Mechanic? Obviously not if this is what he actually said. Oil does NOT get "old and thick". Actually, the older /more worn an oil gets, it actually thins out as it loses viscosity. The ONLY thing that will make oil appear to be thicker, is extreme cold temperature. And, anyone who goes for a 14.99 oil change as the OP suggested, is a moron. You gat crappy bulk oil and a generic filter, or they drain your old one, wipe it down and reinstall it. The Toyota dealer was correct. You never get all of the old oil out with one oil change. But for you to actually notice the difference means your old oil was VERY bad, or they just changed the oil and not the filter. If this was the case, there is a valid complaint here.
J
Anna,#5Consumer Comment
Thu, December 28, 2006
I ran this by my long-time master mechanic son. He said option 1 had nothing to do with the problem. Option 3 wasn't very customer service oriented, but option 2 had him laughing. He said that if the oil was very old and thick, some might not have drained out before they started putting in the new oil. However, telling you that they did not have the time or resources to do the oil change properly was totally unacceptable. Try to get the name of the Toyota regional manager where you are. Email or fax Toyota headquarters. Then, find somewhere else to have your oil changed.