- Report: #227615
Complaint Review: First Team Toyota - Chesapeake Virginia
-
Author Confirmed
Why?
First Team Toyota
4019 Portsmouth Blvd Chesapeake, 23321 Virginia, U.S.A.
Phone:
757-673-2345
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
First Team Toyota Service Center ripoff didn't drain old oil completely says rudely they don't have time and resources Chesapeake Virginia
If you are thinking you'll get superior service from this dealer instead of going to small oil change shop, think again. I've been the victim myself, learned my lesson in the hard way.
After I got home and checked the oil (thank goodness, I did), the oil wasn't completely new. So, I went back there to show that oil wasn't completely drained. This is what I got:
1) "the service manager won't be back until next week"
2) "we don't have the time and resources to take your old oil out, so we add to it when there is still some left."
Then another service came out to check my oil and said,
3)"sir, your oil has been changed, you got what you paid for; now if you pay for it again we'll do it one more time"
I got all these, after I took my car to this dealer for a $31.21 oil change, hoping I'll get extra care. I could get an oil change for $14.95 or even cheaper in some place, but I thought let me treat my car nicer. Forget the apology, I got the look, as if I was trying to get something free.
MORAL: Big shiny from outside doesn't mean it they're shiny inside.
Mosharraf
Chesapeake, Virginia
U.S.A.
After I got home and checked the oil (thank goodness, I did), the oil wasn't completely new. So, I went back there to show that oil wasn't completely drained. This is what I got:
1) "the service manager won't be back until next week"
2) "we don't have the time and resources to take your old oil out, so we add to it when there is still some left."
Then another service came out to check my oil and said,
3)"sir, your oil has been changed, you got what you paid for; now if you pay for it again we'll do it one more time"
I got all these, after I took my car to this dealer for a $31.21 oil change, hoping I'll get extra care. I could get an oil change for $14.95 or even cheaper in some place, but I thought let me treat my car nicer. Forget the apology, I got the look, as if I was trying to get something free.
MORAL: Big shiny from outside doesn't mean it they're shiny inside.
Mosharraf
Chesapeake, Virginia
U.S.A.
4 Updates & Rebuttals
Steve [Not A Lawyer]
Bradenton,Florida,
U.S.A.
The alleged "master mechanic" has me laughing!
#2Consumer Suggestion
Sat, December 30, 2006
J, Master Mechanic? Obviously not if this is what he actually said. Oil does NOT get "old and thick". Actually, the older /more worn an oil gets, it actually thins out as it loses viscosity. The ONLY thing that will make oil appear to be thicker, is extreme cold temperature. And, anyone who goes for a 14.99 oil change as the OP suggested, is a moron. You gat crappy bulk oil and a generic filter, or they drain your old one, wipe it down and reinstall it. The Toyota dealer was correct. You never get all of the old oil out with one oil change. But for you to actually notice the difference means your old oil was VERY bad, or they just changed the oil and not the filter. If this was the case, there is a valid complaint here.
Steve [Not A Lawyer]
Bradenton,Florida,
U.S.A.
The alleged "master mechanic" has me laughing!
#3Consumer Suggestion
Sat, December 30, 2006
J, Master Mechanic? Obviously not if this is what he actually said. Oil does NOT get "old and thick". Actually, the older /more worn an oil gets, it actually thins out as it loses viscosity. The ONLY thing that will make oil appear to be thicker, is extreme cold temperature. And, anyone who goes for a 14.99 oil change as the OP suggested, is a moron. You gat crappy bulk oil and a generic filter, or they drain your old one, wipe it down and reinstall it. The Toyota dealer was correct. You never get all of the old oil out with one oil change. But for you to actually notice the difference means your old oil was VERY bad, or they just changed the oil and not the filter. If this was the case, there is a valid complaint here.
Steve [Not A Lawyer]
Bradenton,Florida,
U.S.A.
The alleged "master mechanic" has me laughing!
#4Consumer Suggestion
Sat, December 30, 2006
J, Master Mechanic? Obviously not if this is what he actually said. Oil does NOT get "old and thick". Actually, the older /more worn an oil gets, it actually thins out as it loses viscosity. The ONLY thing that will make oil appear to be thicker, is extreme cold temperature. And, anyone who goes for a 14.99 oil change as the OP suggested, is a moron. You gat crappy bulk oil and a generic filter, or they drain your old one, wipe it down and reinstall it. The Toyota dealer was correct. You never get all of the old oil out with one oil change. But for you to actually notice the difference means your old oil was VERY bad, or they just changed the oil and not the filter. If this was the case, there is a valid complaint here.
J
Anna,Texas,
U.S.A.
Find somewhere else to have your oil changed...
#5Consumer Comment
Thu, December 28, 2006
I ran this by my long-time master mechanic son. He said option 1 had nothing to do with the problem. Option 3 wasn't very customer service oriented, but option 2 had him laughing. He said that if the oil was very old and thick, some might not have drained out before they started putting in the new oil. However, telling you that they did not have the time or resources to do the oil change properly was totally unacceptable. Try to get the name of the Toyota regional manager where you are. Email or fax Toyota headquarters. Then, find somewhere else to have your oil changed.
