- Report: #409449
Complaint Review: Fit Fac - Nationwide
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Author Confirmed
Why?
Fit Fac
fit fat.com Nationwide, U.S.A.
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FIT FACTORY SENT A BILL OF 29.95 TO MY CREDIT CARD .I NEVER ORDERED ANYTHING OR HAD ANY CONTACT WITH THEM FIT FAC.COM INTRENET
Ordered sample of acai berry for $4.95 for just shipping charges .they sent the product charged me $44.00 i decided to keep it. They said they will bill me monthly until I cancel .I e-mailed them right away to cancel , got a bill on my credit card from fit fac.com for $ 29.95 i never heard of them before. I call the credit card co. they gave me Fit Fac phone number .Call them every day can never get through I never ordered from the internet before and will never again I think they are both working together.
victoria
phoenix, Arizona
U.S.A.
victoria
phoenix, Arizona
U.S.A.
1 Updates & Rebuttals
Conniea78
Encino,California,
U.S.A.
Contact Our Customer Service Manager Via E-Mail for Full Refund
#2UPDATE Employee
Thu, January 15, 2009
Hello my name is Connie. I'm a customer service agent for Fit Factory's Customer Service Department. I noticed your complaint and wanted you to know if you have any concerns or problems to please contact my manager directly. Her email is [email protected] or if you call our customer service line 1-866-407-1022. We would be more than happy to take care of anything that we can for you. Our hours are Monday thru Friday 8am-5:30pm MST. If you call the customer service line any of the representatives are willing and able to assist you. Thank you for your time and have a great day. Connie, CSA Fit Factory
