- Report: #505152
Complaint Review: Fit Factory - Internet
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Author Not Confirmed
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Fit Factory
http://www.fitfactory.com/ Internet, United States of America
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Fit Factory BromaCleanse Unauthorized 29.95 charge on credit card due to "trial period being over" Internet
I saw an unauthorized charge for $29.95 on my credit card by MYTRAINER8004855175. Calling the number led me to a company who called themselves "Fit Factory", although other reports have mentioned other companies. They claimed that by not doing anything, I signed up for a trial period of a service, and now that the trial period is over, they're charging me $29.95.
Although I don't recall ever purchasing something from these people ... I don't buy health supplements or fitness products ... other online reports have claimed that when purchasing something there's a hidden checkbox, checked by default, that signs you up for this trial.
The customer service gave me the run down, and then fluidly started processing a refund as soon as I told her I was going to dispute the charge.
1 Updates & Rebuttals
Customer Service Administrator
St. George,Utah,
USA
Resolution offer
#2UPDATE Employee
Mon, October 12, 2009
John,
I apologize for any misunderstandings that might have occurred when you were purchasing your dietary supplements or health related product online. Fit Factory is a companion program that comes with various products of this type. It offers our customers a personal trainer you can converse with daily, pictures, music links; it offers links to recipes and menu planning. This program also offers a variety of diets for special needs that can be customized to fit your weight loss goals.
All pertinent information is provided for you before entering any method of payment information for your supplement. This provides you access to all the terms and disclosures as well as Customer service numbers for your product and the companion program that accompanies it for great support and success with your product.
For customer service you may call 1 877-407-1022 and they'll be happy to assist you with any further questions or concerns.
If you've already contacted customer service and feel you were not treated fairly or would like to discuss additional issues please contact me directly at 435-773-1795 or you may email me at [email protected] I will assist you immediately.
Sincerely,
Online Customer Support
