- Report: #406247
Complaint Review: Fixit - New Berlin Wisconsin
-
Author Confirmed
Why?
Fixit
16595 W Stratton Dr New Berlin, 53151 Wisconsin, U.S.A.
Phone:
262-796-2018
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Fixit Online order is a scam New Berlin Wisconsin
After hearing this product promoted on TV for "only 9.95" including 2 tubes of fixit and a free hand held vacuum I went to the web site. The web site indicated that shipping and handling charges would be added to the cost.
In order to see what the shipping/handling costs were, I filled out information that included my address and credit card number. With shipping and handling, the cost would be $32,50 - a long cry from the advertised price.
I immediately left the web page and closed my browser. I did not enter any "order" command. I did not receive any order confirmation from the company, but lo and behold, the package arrived on my doorstep and a charge had been made to my credit card.
I called the customer service number and was told that as soon as I entered the credit card number, the order had been made, I didn't need to confirm the order. I told the lady this is not a standard business practice when ordering from the internet, she said it is their company way of doing business.
I said I would be sending the package back, and since I had not ordered it, I did not think I should pay the $22.55 shipping/handling for a supposed $9.95 item. She told me I would be charged that amount because it is their company policy.
I will be contacting my credit card company to stop payment on this item.
Julilu
Broomfield, Colorado
U.S.A.
In order to see what the shipping/handling costs were, I filled out information that included my address and credit card number. With shipping and handling, the cost would be $32,50 - a long cry from the advertised price.
I immediately left the web page and closed my browser. I did not enter any "order" command. I did not receive any order confirmation from the company, but lo and behold, the package arrived on my doorstep and a charge had been made to my credit card.
I called the customer service number and was told that as soon as I entered the credit card number, the order had been made, I didn't need to confirm the order. I told the lady this is not a standard business practice when ordering from the internet, she said it is their company way of doing business.
I said I would be sending the package back, and since I had not ordered it, I did not think I should pay the $22.55 shipping/handling for a supposed $9.95 item. She told me I would be charged that amount because it is their company policy.
I will be contacting my credit card company to stop payment on this item.
Julilu
Broomfield, Colorado
U.S.A.
4 Updates & Rebuttals
Julilu
Broomfield,Colorado,
U.S.A.
update #1
#2Author of original report
Tue, January 13, 2009
Package was sent back, Post Office tracking showed they received it on 1/2/09. No credit has been made to my credit card by 1/12 so I called customer service again. She said they had not received the package. When I gave her the post office's tracking number, she said it was an invalid number. I emailed a copy of the form from the post office. Next I called my credit card company and let them know how I had been scammed. They have placed my claim in their dispute category and will contact Fix-it. I'm waiting now to hear back from somebody in this matter.
Julilu
Broomfield,Colorado,
U.S.A.
update #1
#3Author of original report
Tue, January 13, 2009
Package was sent back, Post Office tracking showed they received it on 1/2/09. No credit has been made to my credit card by 1/12 so I called customer service again. She said they had not received the package. When I gave her the post office's tracking number, she said it was an invalid number. I emailed a copy of the form from the post office. Next I called my credit card company and let them know how I had been scammed. They have placed my claim in their dispute category and will contact Fix-it. I'm waiting now to hear back from somebody in this matter.
Julilu
Broomfield,Colorado,
U.S.A.
update #1
#4Author of original report
Tue, January 13, 2009
Package was sent back, Post Office tracking showed they received it on 1/2/09. No credit has been made to my credit card by 1/12 so I called customer service again. She said they had not received the package. When I gave her the post office's tracking number, she said it was an invalid number. I emailed a copy of the form from the post office. Next I called my credit card company and let them know how I had been scammed. They have placed my claim in their dispute category and will contact Fix-it. I'm waiting now to hear back from somebody in this matter.
Julilu
Broomfield,Colorado,
U.S.A.
update #1
#5Author of original report
Tue, January 13, 2009
Package was sent back, Post Office tracking showed they received it on 1/2/09. No credit has been made to my credit card by 1/12 so I called customer service again. She said they had not received the package. When I gave her the post office's tracking number, she said it was an invalid number. I emailed a copy of the form from the post office. Next I called my credit card company and let them know how I had been scammed. They have placed my claim in their dispute category and will contact Fix-it. I'm waiting now to hear back from somebody in this matter.
