Complaint Review: Flamingo Bay Taino Beach Resorts - Freeport Other

Thanks to the help from Florida Department of Agriculture and Consumer Services http://www.800helpfla.com/ I got my $288.00 back from the company. 03/21/05 SUMMER BAY TRAVEL COOP 888-782-9847 FL $75.00 CR 03/21/05 SUMMER BAY TRAVEL COOP 888-782-9847 FL $138.00 CR 03/21/05 SUMMER BAY TRAVEL COOP 888-782-9847 FL $75.00 CR I am very appreciated the customer concerned heart and the helping hand of the staffs of Florida Consumer Services. And finally, thank you very much for SUMMER BAY TRAVEL COOP which finally understand and response as request from your consumer. Best regards, (^_^)

From: "customercare " [Add to Address Book] [View Source] To: Subject: Confirmation Date: Wed, 17 Nov 2004 01:44:22 +0000 Here is the information you requested. -- Thank You, Flamingo Bay Resort Customer Service -- (Attachments successfully scanned for viruses.) Attachment 1: FlamingoAcc.doc (application/octet-stream) November 17, 2004 Dear Sir or Madam, This letter is just to confirm the vacation package you recently took advantage of covers the accommodations for up to 4 travelers. We hope this is sufficient documentation for your records. Customer Service Flamingo Bay Resort And I asked for more confirmation and details below. From http://tainovacations.com/ This web site has been exclusively created to share all of the exciting features of your upcoming vacation. To review the details of your vacation click on the buttons at the left. 11 Night Getaway + All Inclusive Cruise Your package includes: Flamingo Bay-Bahamas Flamingo Bay-Orlando Flamingo Bay-Beaches Area 2 Theme Park Tickets - Your Choice Discovery Cruise Option Upgrade(s) Cancun - 5 Days/4 Nights Condo 1 bedroom Customer Service of Flamingo Bay Resort, please kindly confirm or clarify the following questions. 1. At time of booking, I will pay $11 per night for all 4 travelers which is $121.00 for 7 nights. 1a. Flamingo Bay-Bahamas for 2 nights 1b. Flamingo Bay-Orlando for 3 nights 1c. Flamingo Bay-Daytona Beach for 2 nights 1d. The Royal Sunset hotel in Cancun for 4 nights (will be use separately). 2. Please give the full mailing addresses of each resort that all 4 travelers will stay below, not P.O. Box of: 2a. Flamingo Bay-Bahamas 2b. Flamingo Bay-Orlando 2c. Flamingo Bay-Daytona Beach 2d. The Royal Sunset hotel in Cancun 3. At Flamingo Bay-Orlando, I paid $75.00 upgrade for 1 bedroom condo. This will also give 4 of 2-Day Theme Park Passes to Walt Disney World for each of 4 travelers. 4. Each of 4 travelers will have to pay $159.00 per person fee which is used to cover port, processing and registration fees. This fee will be used for Discovery Cruise Line's service round trip from South Florida at Port Everglades in Ft. Lauderdale to Grand Bahama Island. This fee also include a lavish breakfast buffet and lunch before arrival on the cruise to the island and a lavish dinner buffet on the return cruise to South Florida. 5. For all 7 nights trip, all 4 travelers have to attend one courteous sales presentation and tour of sponsoring resort properties at only one locations. This presentation is last about 90 minutes during breakfast or lunch. With this presentation, the meal will be served at no charge. 6. Please specify the date in the calendar from Dec.2004 to Dec.2005 which is considered holiday and peak periods. 7. I can confirm my arrival date of all maximum 4 travelers to each location listed above (1a, 1b, 1c, 1d) in any order and non-consecutive at least 30 days in advance. Any further suggestion will be greatly appreciated. Looking forward to have the wonderful experience at all your resorts,

From the link below http://tainovacations.com/map.asp?action=summary&Language=EN&org=13&GS=11150982834078&FILTER=MV&MV_C1=7# "For our clients protection each reservation is digitally recorded and a detailed receipt confirming our clients' purchase of a vacation is e-mailed back to each client." Since I made the reservation I have not received any e-mail confirmation yet. 11/15/2004 at 10 A.M.PT, I called 1-800-803-9534 and talked with Christine asked for that e-mail confirmation. She told that there will be no any e-mail, only information on the web at: http://tainovacations.com/ Christine also asked me for my e-mail address because there was not yet on their system records. 11/15/2004 at 10:20 A.M. PT, Kevin called me back at home to confirm my e-mail address and he will e-mail to me.

From the link below http://tainovacations.com/map.asp?action=summary&Language=EN&org=13&GS=11150982834078&FILTER=MV&MV_C1=7# "For our clients protection each reservation is digitally recorded and a detailed receipt confirming our clients' purchase of a vacation is e-mailed back to each client." Since I made the reservation I have not received any e-mail confirmation yet. 11/15/2004 at 10 A.M.PT, I called 1-800-803-9534 and talked with Christine asked for that e-mail confirmation. She told that there will be no any e-mail, only information on the web at: http://tainovacations.com/ Christine also asked me for my e-mail address because there was not yet on their system records. 11/15/2004 at 10:20 A.M. PT, Kevin called me back at home to confirm my e-mail address and he will e-mail to me.

From the link below http://tainovacations.com/map.asp?action=summary&Language=EN&org=13&GS=11150982834078&FILTER=MV&MV_C1=7# "For our clients protection each reservation is digitally recorded and a detailed receipt confirming our clients' purchase of a vacation is e-mailed back to each client." Since I made the reservation I have not received any e-mail confirmation yet. 11/15/2004 at 10 A.M.PT, I called 1-800-803-9534 and talked with Christine asked for that e-mail confirmation. She told that there will be no any e-mail, only information on the web at: http://tainovacations.com/ Christine also asked me for my e-mail address because there was not yet on their system records. 11/15/2004 at 10:20 A.M. PT, Kevin called me back at home to confirm my e-mail address and he will e-mail to me.

From the link below http://tainovacations.com/map.asp?action=summary&Language=EN&org=13&GS=11150982834078&FILTER=MV&MV_C1=7# "For our clients protection each reservation is digitally recorded and a detailed receipt confirming our clients' purchase of a vacation is e-mailed back to each client." Since I made the reservation I have not received any e-mail confirmation yet. 11/15/2004 at 10 A.M.PT, I called 1-800-803-9534 and talked with Christine asked for that e-mail confirmation. She told that there will be no any e-mail, only information on the web at: http://tainovacations.com/ Christine also asked me for my e-mail address because there was not yet on their system records. 11/15/2004 at 10:20 A.M. PT, Kevin called me back at home to confirm my e-mail address and he will e-mail to me.

From the link below. I still do not get any e-mail of a detailed receipt confirming my purchase of a vacation. However, my credit card is charged and I would like to request the refund to get my $288.00 back. http://tainovacations.com/map.asp?action=summary&Language=EN&org=13&GS=11150982834078&FILTER=MV&MV_C1=7# For our clients protection each reservation is digitally recorded and a detailed receipt confirming our clients' purchase of a vacation is e-mailed back to each client. We continue to exceed our clients' expectations from the service we provide them. We will continue to exceed their expectations with some of the best vacations available with our "Consumer Confidence Written Guarantee." "If our vacations are not 100% as we have presented them to you, and you were not happy with what you expected on vacation, you're entitled to a new vacation package for free. We will waive the purchase price of the vacation. This is our written guarantee to you. Sincerely, Flamingo Bay Yacht Club & Marina Jolly Roger Blvd. Freeport, Taino Beach, Grand Bahamas Island, Bahamas

This morning I can call to 1-800-803-9534 instead of 1-800-790-4157. I talked with Christne and Kevin, they told me that I could not get the refund back!!!

This is similar to my case. http://badbusinessbureau.com/reports/ripoff108011.htm http://badbusinessbureau.com/reports/ripoff117364.htm Be aware!