#20
Thu, October 18, 2001
There is a widespread belief that the BBB is a consumer advocacy agency; this is just plain false.
This email is a rebuttal to RipOff #6696.
It was sent by not a BBB fan at [email protected].
Fletcher's Tires & Auto Service Perfect Running Older Car Destroyed After Maintenance Visit. BBB web site misleading (#6696)
They filed the following rebuttal to the above Rip-Off Report:
Their email: [email protected]
Their name: not a BBB fan
Their relationship to the company: Consumer Suggestion
Rebuttal:
When the BBB or any agency tells consumers complaints are resolved or closed, it's misleading indeed! Often it only means the agency decided not to pursue it anymore. This was reported by more than one government agency, and they aren't ashamed of the fact.
It's the same with the BBB. When consumers research a business they should never assume a closed file on a complaint means the customer was satisfied. You're right about the BBB protecting its members, too. There is a widespread belief that the BBB is a consumer advocacy agency; this is just plain false.
Editor's note to the above:
All to often, badbusinessbureau.com gets reports from consumers complaining that they checked with the Better Business Bureau and the company that took advantage of them had a favorable rating. It is our opinion, and we are investigating this matter thoroughly, that the Better Business Bureau is deliberately deceptive in behalf of the business they are to evaluate independently. We believe that this relationship would be corrupt and misleading to the consumer.
If you have your own horror story where you checked with the BBB and still got taken advantage of by a business you thought you could trust, file a Rip-off Report or send us an e-mail at:
EDitor @RipoffReport.com
#30
Thu, October 18, 2001
There is a widespread belief that the BBB is a consumer advocacy agency; this is just plain false.
This email is a rebuttal to RipOff #6696.
It was sent by not a BBB fan at [email protected].
Fletcher's Tires & Auto Service Perfect Running Older Car Destroyed After Maintenance Visit. BBB web site misleading (#6696)
They filed the following rebuttal to the above Rip-Off Report:
Their email: [email protected]
Their name: not a BBB fan
Their relationship to the company: Consumer Suggestion
Rebuttal:
When the BBB or any agency tells consumers complaints are resolved or closed, it's misleading indeed! Often it only means the agency decided not to pursue it anymore. This was reported by more than one government agency, and they aren't ashamed of the fact.
It's the same with the BBB. When consumers research a business they should never assume a closed file on a complaint means the customer was satisfied. You're right about the BBB protecting its members, too. There is a widespread belief that the BBB is a consumer advocacy agency; this is just plain false.
Editor's note to the above:
All to often, badbusinessbureau.com gets reports from consumers complaining that they checked with the Better Business Bureau and the company that took advantage of them had a favorable rating. It is our opinion, and we are investigating this matter thoroughly, that the Better Business Bureau is deliberately deceptive in behalf of the business they are to evaluate independently. We believe that this relationship would be corrupt and misleading to the consumer.
If you have your own horror story where you checked with the BBB and still got taken advantage of by a business you thought you could trust, file a Rip-off Report or send us an e-mail at:
EDitor @RipoffReport.com
#40
Thu, October 18, 2001
There is a widespread belief that the BBB is a consumer advocacy agency; this is just plain false.
This email is a rebuttal to RipOff #6696.
It was sent by not a BBB fan at [email protected].
Fletcher's Tires & Auto Service Perfect Running Older Car Destroyed After Maintenance Visit. BBB web site misleading (#6696)
They filed the following rebuttal to the above Rip-Off Report:
Their email: [email protected]
Their name: not a BBB fan
Their relationship to the company: Consumer Suggestion
Rebuttal:
When the BBB or any agency tells consumers complaints are resolved or closed, it's misleading indeed! Often it only means the agency decided not to pursue it anymore. This was reported by more than one government agency, and they aren't ashamed of the fact.
It's the same with the BBB. When consumers research a business they should never assume a closed file on a complaint means the customer was satisfied. You're right about the BBB protecting its members, too. There is a widespread belief that the BBB is a consumer advocacy agency; this is just plain false.
Editor's note to the above:
All to often, badbusinessbureau.com gets reports from consumers complaining that they checked with the Better Business Bureau and the company that took advantage of them had a favorable rating. It is our opinion, and we are investigating this matter thoroughly, that the Better Business Bureau is deliberately deceptive in behalf of the business they are to evaluate independently. We believe that this relationship would be corrupt and misleading to the consumer.
If you have your own horror story where you checked with the BBB and still got taken advantage of by a business you thought you could trust, file a Rip-off Report or send us an e-mail at:
EDitor @RipoffReport.com
#50
Tue, September 25, 2001
Fletcher's Tires & Auto Service Perfect Running Older Car Destroyed After Maintenance Visit. BBB web site misleading *UPDATE (#6696)
They filed the following UPDATE to the above Rip-Off Report:
Their email: goodoldboys
Their name: Jason Wickliff
Their relationship to the company: The Victims of the above Rip-off Report.
Update:
We just want to thank the people at the Rip Off Report for the immediate action that came from our report. Not more than 1 week after we filed our Rip-off Report, with instructions from Rip-off Report and BADbusinessbureau.com, we stood on the corner of 35th and Union Hills to picket this place of business that had damaged our car.
Within 17 minutes, the manager came out and told us he was preparing a check for the full amount requested! For a long time no one would call us back. The manager ignored our calls and when we did speak to them they denied all responsibility. Eventually, they not only told us to go "F" ourselves, but also to go ahead and sue them.
It was great to feel as if we did not allow some business to get over on us. People honked their horn in support of our cause, and in just 15 minutes 3 different people approached us and related that they were also victims. I must say, we did have fun, too. We started feeling like we were getting Rip-offRevenge.
I know if we had tried to picket on our own, with signs of our own design, we probably would not have received the quick response and the full amount owed to us. Volunteers from badbusinessbureau.com instructed us how to make signs, how to picket, where to stand, and what behaviors to include to avoid potential problems with the police. It was just so well orchestrated that we couldn't help but be successful.
I understand that you are coming out with a book soon letting consumers know how to manage these types of situations. I know you had a photographer there taking pictures of our picketing. Hopefully we will make it into your new book!
Too many times, not only us, but also our friends have been taken advantange of by dirty business practices and we have felt like there was nothing we could do about it. But thanks to the Rip-off Report we found out differently!! We, as consumers, need some place like this to help us not be ripped off.
Also, to prove we do not have to take it, I believe the attitude of Don, the manager, demonstrated that we caused him to do what he did not want to do willingly, when he very rudely threw our check on the counter. It was a greater satisfaction than being refunded our money. That's Rip-off Revenge!!
It only took 17 minutes for them to say, "OK we were wrong." They paid us all our money back in full plus 15%. Total=$1,321.37
That's Rip-off Revenge and your money back too!
We are donating 15% of what we retrieved to Rip-Off Report.com so they will be able to keep up this good work for the consumer. Thank You so much for helping us!! I know many others will thank you, for we are not the only ones who have fallen prey to the wiles of such bad business dealings. However, I am sure Fletcher's Tire will not only more than likely remove you from their Christmas card list, but also be more careful and think twice before screwing over someone else.
Thank You ,again --
Jason & Robb
EDitor's Comments::::::::::
Several days after the check for reimbursement was given, a Rip-off Report staff member/volunteer had several recorded phone conversations with the area supervisor of the Fletcher's Tire & Auto. Their recorded conversation reveals that Bruce admitted they handled the situation improperly and the customer should have been treated differently. Bruce the supervisor