- Report: #1412938
Complaint Review: Floor and Decor - Fountain Valley California
Reported By:
sunflower -
Fountain Valley, California, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Floor and Decor
Fountain Valley, 92708 California, United States
Web:
www.flooranddecor.com
Categories:
Business Rating:
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Floor and Decor Sold faulty product and did not honor warranty Fountain Valley California
We purchased their Aquaguard laminate product whose warranty states that it could withstand standing water for up to 30 hours without any damage. Well that claim is false. We had a small leak that left water standing for maybe 2 hours and it terribly damaged our brand new laminate floor. The edges of several planks swelled and curled up. When we contacted Floor and Décor (who also is the manufacturer of Aquaguard) they had us submit a claim. After 2 months of inspections, pictures, etc. they declined to uphold their warranty and told us that they would not pay for the damage. We are extremely unhappy with the store and the product and hope to save others from having the same experience.
