1, Report:
#1516873
Posted Date:
Aug 20 2022
Floor and Decor & The Retail Equation New Return Policy is Contrary to Policy Listed on Receipt Atlanta GA
I made a tile purchase on 10/26/2021 and I had excess tile from a remodeling project. I attempted to return the excess product on March 12, 2022, without my receipt but they were able to see my purchase through my phone number. I was expected to receive store credit in the amount of...
Entity
Categories: Flooring
2, Report:
#1498502
Posted Date:
Aug 07 2020
JM Maia Services Corp. in Boca Raton, Fl JM Flooring Lack of organization, caused me money, and stress Boca Raton Florida
They were assigned to do my tile work through Floor & Decor. I paid for the materials at floor and Decor on 07/16/2020, and faxed this Flooring company on 07/17/2020 to Shawn with proof my materials were paid for. I have the fax confirmation. We were set for 07/28/2020, 8-9am. aft...
Entity
Categories: Flooring
3, Report:
#1459370
Posted Date:
Sep 04 2018
Floor And Decor Eco Forest Bamboo Flooring Floor buckled shortly after being installed Other
I recently had the Floor and Decor Eco Forest Expresso Hardwood flooring installed. Shortly after being installed, I noticed that the floor sounded hollow in different spots throughout the house. Then the floor started to buckle in different areas. I've called Floor and Decor ...
Entity
Categories: Flooring
4, Report:
#1455961
Posted Date:
Aug 10 2018
NuCore Flooring Floor and Decor Defective Vinyl Plank Flooring, Company Will Not Honor Warrantee Jacksonville Florida
I purchased 48 boxes of Nucore Glacier White for the renovation project at my house. The project was delayed, as construction often is, and we finally installed March 2018. After installing half of one bedroom, the installer called me to tell me the floor was defective and not “sn...
Entity
Categories: Flooring
5, Report:
#1455255
Posted Date:
Aug 06 2018
Floor and Decor Eco Forest Brand Spanish Tiger Bamboo defective crackling and cupping. We purchased this bamboo flooring and had it in the house for acclimation one month before installation. It was installed over an underlayment with moisture barrier with adhesive all recommended and purchased from floor decor. We noticed it beginning to do what they call cupping and crackling underfoot about 2 to 3 months after installation.
We purchased this bamboo flooring and had it in the house for acclimation one month before installation. It was installed over an underlayment with moisture barrier with an adhesive all recommended by FLOOR AND DECOR. We noticed it beginning to do what they call cupping ...
Entity
Categories: Flooring
6, Report:
#1412938
Posted Date:
Nov 21 2017
Floor and Decor Sold faulty product and did not honor warranty Fountain Valley California
We purchased their Aquaguard laminate product whose warranty states that it could withstand standing water for up to 30 hours without any damage. Well that claim is false. We had a small leak that left water standing for maybe 2 hours and it terribly damaged our brand new lamina...
Entity
Categories: Building Products
7, Report:
#1393908
Posted Date:
Aug 19 2017
Carlos Vasquez Tile Installer takes money and never comes back Lilburn Georgia
Carlos Vasquez works out of floor n decor looking for his victims to scam! He gave me his card and knew the manager who gave him a glowing review! He quoted on my tile work, took a deposit for the tile to buy, and never came back to bring the tile. If you have been scammed by h...
Entity
Categories: Home Improvements
8, Report:
#1391928
Posted Date:
Aug 11 2017
Direct Floor and Decor Scam Westminster Colorado
The person named Jason runs this scam. They took my deposit and disappeared. $1250. The shop at 7850 N Federal Blvd, Westminster has now been closed for a few days. When I called Jason and confronted him he started cursing and threatening me! Please contact me if you have been a vic...
Entity
Categories: Building Products
9, Report:
#1386476
Posted Date:
Jul 18 2017
Floor and Decor Floor and Decor Return policy is crooked Houston Nationwide
An hour after I purchased tile, customer changer their minds, so had to return tiles due to floor and decor now not having what my customer is requesting. .... I used my pin debit card to purchase, money on this job is budgeted tight and time is of the essence. So when I returned sh...
Entity
Categories: Carpet & Tile Stores
10, Report:
#1372468
Posted Date:
May 10 2017
Patrick Denson and Glenn Denson J & R Remodeling Repair TRUE SCAMS! NEVER COMPLETED WORK. TOOK MONEY AND LEFT! Dallas Texas
So, I reached out to Homeadvisor.com for assistance to find a good backsplash installer. A guy by the name of Glen Denson contacted me from 469-781-0009 and 903-464-3096 who suggested that I go with him installing my kitchen backsplash. About three weeks went by and so, I deci...
Entity
Categories: Carpet & Tile Installers
11, Report:
#1352691
Posted Date:
Jan 29 2017
Floor and Decor Beware Draper Utah
In October of 2016 we purchased 15 boxes of the AquaGuard Premium Laminate Flooring with the Expresso finish. The floor was finished in November and the following day we noticed some of the planks had an unusual filmy finish which under certain light looked like cheap plastic rather...
Entity
Categories: Building Products
12, Report:
#1332215
Posted Date:
Oct 09 2016
floor and decor ordering online or by phone Internet
DOn't bother odering online or calling the Customer service numbers to order ....they are incompentant at best. they send ordering info to the stores via e-mail. never follow up with consumer, Heck.they don't even know what they have on hand! OHH.... and any promise they...
Entity
Categories: Unusual Rip-Off
13, Report:
#1330194
Posted Date:
Sep 26 2016
Victor Ruiz, Vizcarra Ruiz Victor Israel Took money but did not finish the work Marietta Georgia
I was approached by this individual Victor Ruiz (Victor Israel, Vizcarra Ruiz) at Floor and Decor on Barret Parkway and Cobb Parkway Kennesaw, GA location. I was looking for hardware floor installation and sanding of existing floor. He offered his services and provided some re...
Entity
Categories: Carpet & Tile Installers
14, Report:
#1288389
Posted Date:
Feb 18 2016
floor and decor Charged for non-delivery. Decateur Georgia
I ordered $2K worth of flooring from Floor and Decor. It was stated that they provided curbside shipping. I have ordered many large items for my house that provided curbside delivery. Doors, furniture, etc. Everything has always be delivered to my house in a large box truck. ...
Entity
Categories: Carpet & Tile Stores
15, Report:
#1284612
Posted Date:
Feb 03 2016
Floor and Decor BAITED, SWITCHED, IGNORED, INFERIOR, UNPROFFESSIONAL Richmond Virginia
We went to this store to purchase 900 sqft of porcelaine tile for our Rec/Game room. After telling the salesman what we were looking for he switched us to a vinyl strip floor called NUCORE. We purchased it based on his recomendations and installed it in our home only to find that af...
Entity
Categories: Home & Garden Stores
16, Report:
#1231352
Posted Date:
May 25 2015
BDM Flooring, BDM Construcion Took money for flooring work, did not complete job. Poor work quality. Left flooring that was removed for me to haul off. Did not place furniture back in room. Repeatedly lied about coming back to finish job. Marietta , or so they claim Georgia
BDM Flooring/Construcion was hired after I was solicited by them at Lumber Liquidators, Kennesaw, GA. claiming they did many floooring jobs for LL customers. They finished installation of most of the flooring, however were short of flooring to finish the living...
Entity
Categories: Builders & Contractors
17, Report:
#1144386
Posted Date:
May 06 2014
Floor and Decor Eco Bamboo Flooring Defective Clearwater Florida
Requested flooring that was durable scratch resistant against aactive family with children and pets.Floor and Decor recommended Eco Bamboo Flooring in dark finish. Used the top of the line barrier/underlayment.Upon installation, product scratched extensively, saw finish variations a...
Entity
Categories: Building Products
18, Report:
#358800
Posted Date:
Apr 19 2014
Floor And Decor DEFECTIVE ECO FOREST BAMBOO HARDWOOD -- REALLY SOFTWOOD Atlanta Georgia
Floor and Decor is not standing up and admitting that there is a problem with its bamboo hardwood flooring by Eco Forest. I bought it for my living room and the installer kicked up every fifth board's edge. I had them pull it all out thinking it was the installers fault as he had ...
Entity
Categories: Carpet & Tile Stores
19, Report:
#1134735
Posted Date:
Mar 29 2014
Floor & decor Most disrespectful and embarrassing moment in a store Richmond Virginia
While picking out flooring for my new house a representative walked up to me a provide assistance for what I was looking for. He was very good at his job and after finding everything I wanted he quoted me a price to which I said I'd have to buy the other half of what I wanted later ...
Entity
Categories: Carpet & Tile Stores
20, Report:
#1132345
Posted Date:
Mar 21 2014
Floor and Decor Sold me eco bamboo floating floor and it a defective material. We used best underlay with moisture barrier and the floor makes a crackling sound every place you step on it Roswell Georgia
The Eco Bamboo flooring material makes a loud crackeling sound every place you step. It also does scratch and the scratches are diffulcult to hide. We use Minwax retouch sticks. We are embrased by the sound it when we have company over and they walk on the floor.
I find ...
Entity
Categories: Building Products
21, Report:
#1048391
Posted Date:
May 04 2013
Floor and Decor Kennesaw Buyer Beware Kennesaw Georgia
Bought 1000 sq.ft of bamboo flooring. I was assured by the pro sales manager that the product would not cup. I bought the glue that was recommended by the manufacturer . Three months later the floor began to cup. I was told by Floor and Decor
to get and inspector to inspect the fl...
Entity
Categories: Carpet & Tile Stores
22, Report:
#1048263
Posted Date:
May 03 2013
floor and decor shoddy products no warranty complete ripoff henderson Nevada
Purchased whole house laminate flooring, within 2 years it peeled like paper and not formica. Contacted the main office by phone and e-mail, no responcewent to the store, they told me that I had to hire a flooring inspector for $250 to look at the floor BEFORE they would help ...
Entity
Categories: Carpet & Tile Stores
23, Report:
#974398
Posted Date:
Nov 27 2012
smart choice construction larry cox, phil cox, carol cox Do not get screwed by smart choice construction! Beware! rhome, Texas
don't get screwed. They are great talkers but don't know squat. They messed up so much and stole our supplies and equipment. It's going to cost us 3x to fix all their mistakes. The bathrooms are not ADA compliant, there's leaks already, their tile work is atrocious...
Entity
Categories: Electrical Services
24, Report:
#782483
Posted Date:
Nov 16 2011
Floor and Decor Outlet Floor and Decor Outlet of Arvada, CO Denies warranty for unrelated reasons Arvada, Colorado
I purchased engineered wood flooring in April 2007, completed the installation using their materials, supplies,install kits, etc. The excess materials were returned in May of 2009. Within a year I started seeing the top layer of flooring lifting up off the base in several places all...
Entity
Categories: Carpet & Tile Stores
25, Report:
#744892
Posted Date:
Jun 24 2011
Floor and Decor Outlets Outrageous shipping charges , Internet
Floor and Decor Outlets has lost my business, my contractor's business and the potential business of all my friends and acquaintances due to unreasonable shipping policies.
Since a first experience with the company was fine (I spent hundreds of dollars in new tiles...
Entity
Categories: Sales People