- Report: #462888
Complaint Review: FNA GROUP POWERWASHER - Elk Grove Village Illinois
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FNA GROUP POWERWASHER
1825 Greenleaf Ave Elk Grove Village, 60007 Illinois, U.S.A.
Phone:
800-3810999
Web:
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FNA GROUP POWERWASHER MYSTERIOUS BUSINESS PRACTICES..THEY SELL JUNK THAT THEY WON'T BACK UP!! Elk Grove Village Illinois
I purchased a power washer last June from Target that was manufactured by these people....The FNA GROUP, which appears nowhere on the box or paperwork, Target had to look up who this manufacturer was. ( "POWERWASHER" PW1800-U ) I should have know better after seeing that there was no real Brand name anywhere on the box or unit itself...just "Powerwasher". The only contact info was a web address & "chat line" that they never answer. NO PHONE NUMBER LISTED ANYWHERE!! The only way I was able to speak with someone was that Target got me a phone number.
I used the unit once for about an hour last summer, when I took it out a couple days ago, it leaked horribly and the nozzle wouldn't work. The company "Manager" wouldn't honor the problem!!! He said I would have to pay for the parts to repair it! He didn't care that his product lasted an HOUR! So if you'd like to spend $99 to do an hour of powerwashing...then throw it away, THEN THIS IS THE PRODUCT TO BUY!! Absolute Junk, and that's after not even performing very well right out of the box!!
Luko
westerly, Rhode Island
U.S.A.
I used the unit once for about an hour last summer, when I took it out a couple days ago, it leaked horribly and the nozzle wouldn't work. The company "Manager" wouldn't honor the problem!!! He said I would have to pay for the parts to repair it! He didn't care that his product lasted an HOUR! So if you'd like to spend $99 to do an hour of powerwashing...then throw it away, THEN THIS IS THE PRODUCT TO BUY!! Absolute Junk, and that's after not even performing very well right out of the box!!
Luko
westerly, Rhode Island
U.S.A.
4 Updates & Rebuttals
commonsence
Stroudsburg,Pennsylvania,
who's the blame
#2REBUTTAL Owner of company
Mon, September 01, 2014
Sounds like the machine may have been left where it could have been exposed to freezing temperatures, which would cause the machine to leak. Pressure washers Dont leak from just setting unless they froze.
Customer Service Manager
Elk Grove Village,Illinois,
U.S.A.
PW1800-U
#3UPDATE Employee
Fri, February 10, 2012
Greetings,
I am a Customer Service Representative at the Power Washer Company. Please accept my apology for the issue you experienced with your PW1800-U pressure washer.
Please contact us at 800-381-0999 or [email protected]. Reference this posting when you make contact and we will resolve this issue to your full satisfaction.
Thank you,
Powe Washer Customer Service Team
CUSTOMER SERVICE
ELK GROVE VILLAGE,Illinois,
USA
POWERWASHER CUSTOMER SERVICE
#4
Tue, August 25, 2009
If you have any questions,comments, or need parts or service you can contact us directly toll free at 1-800-381-0999.
Please let us resolve your issue.
Customer Service Manager
Elk Grove Village,Illinois,
U.S.A.
Husky PowerWasher Customer Service Team
#5UPDATE Employee
Fri, August 07, 2009
Dear customer, I represent the Customer Service Team here at Husky PowerWasher. I apologize for the experience you had with our Customer Service Department. We would like to correct this issue to your full satisfaction. Please contact us at 888-550-1606 or [email protected] Thank you, Husky PW Customer Service Team
