- Report: #1439097
Complaint Review: Foam It Green Guardian Energy Technologies Incorporated President Janelle Munns - Riverwoods IL
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Foam It Green Guardian Energy Technologies Incorporated President Janelle Munns
2033 Milwaukee Ave #136 Riverwoods, 60015 IL, United States
Phone:
800-516-0949
Web:
sprayfoamkit.com
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Foam It Green, Guardian Energy Technologies Incorporated, President Janelle Munns Combative customer service fails to promptly replace simple but essential defective parts. Riverwoods IL Illinois
My problem was a failed applicator gun. This led to the inability to finish installing the product. I promptly informed the company. I expected a simple resolution: they'd replace the faulty part. The first response I got was an offer to sell me a new one. When I argued that they're website says they'll replace faulty parts (Their website: If your Foam it Green® kit has a manufacturer defect, we’ll replace the defective item right away.) they stonewalled. Now they say I must provide multiple photos of the gun, from multiple angles, must also provide the weight of the tanks at time of failure, the date of purchase, and the date of use. Well, since I already told them I pulled a replacement gun from another set (I purchased 6 sets) and finished the tanks that had the failed gun I'm out of luck. So I was forced to pay $85 for a replacement of an essential part that failed within 5 minutes of use. Since I'd already used 4 successfully I knew how to properly operate them. One of six failed. You can't install the product without the part. This wouldn't be a disqualifier for me if the company made it hassle free to get a working part. But their response has been absolutely shocking to me and everyone else in the industry I've spoken with. Absolutely galling.
Despite their claims, they DO NOT replace defective items right away. They claim "the case is still open." Don't take my word for it. Do a bit of digging and you'll find many similar complaints. Once you buy their product, they send you many emails, some with contests for best review. You should NEVER trust a company that offers rewards for good reviews. Their website claims they are "Chicago area." If you visit their address you'll discover they operate out of a UPS storefront. Their president is Janelle Munns, who will occasionally respond to complaints by name, but otherwise only goes by Janelle M. on most documents. Respectable companies name their chief executives and don't hide their location. Go to the Better Business Bureau, the negative reviews on Amazon, or Ripoff Report and you'll find many more experiences just like mine. The same product is sold by many others for less. I'd recommend buying from someone with a history of reliably standing behind their product.
