- Report: #1009763
Complaint Review: FOOD LOVERS DIET - Encino Ca 91416 Internet
Reported By:
Victoria -
Mission Viejo, California, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
FOOD LOVERS DIET
P.O Box 16699, Encino Ca 91416, Internet, United States of America
Phone:
877-366-3587
Web:
www.foodloversfatloss.com
Categories:
Business Rating:
(0)
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FOOD LOVERS DIET Very Bad Customer Service Representatives Dishonest--BAD CUSTOMER SERVICE-- DO NOT RESPECT YOUR TIME or Problem with the COMPANY, Internet
I received an email stating my order was shipped and noticed they did not include my apartment number. I called the company customer service number and first spoke to Nakia (refused to give her ID#) I told her your company did not correctly state my address I will not receive my package as I live in a VERY LARGE complex. This IDIOT told me to inform my manager so they can hold the package! I asked her how did you ship it?
she stated REGULAR MAIL--I told her thats not the way things work management will NOT do this. She then said "wait until the package is returned, call us back and we will re-ship it" At this point I requested a manager-- she stated she could not because my situation did not require a manager-- all the time her attitude is NASTY and put me the CUSTOMER on edge and angry because my money pay's for this. I had to call back.
Called back and got Alejandra ID#2723 This representative was more backward then the first I requested a manager she stated " I cant give you to a manager until I know what the problem is" I had to re-explain the situation ALL OVER AGAIN she placed me on hold spoke to NAKIA and repeated all of the above and again REFUSED to let me talk with a manager. After 30 minutes of this trash Alejandra said ok I'll give you my manager-- Serjio ID#2860
He stated "I listened to the entire conversation and we are going to refund your money" I said why when you know I wanted to talk with a manager did you not take the call IF YOU'RE a manager? -- He did not answer that question. I asked if he was truly a manager or a customer service representative-- He repeated "we will refund your card" so I now he was NOT a manager SO DISHONEST-- I requested the corporate office number --- He stated that it was the 877 customer service number--- He would not provide a corporate address NOTHING!! Today I'm spending my time on google looking for this companies REAL Information--and I need to contact my back to get my money back.
All of this MESS because they got my address wrong and did not LISTEN when I told them I would not receive the package because of the mistake THEY made. WOW
she stated REGULAR MAIL--I told her thats not the way things work management will NOT do this. She then said "wait until the package is returned, call us back and we will re-ship it" At this point I requested a manager-- she stated she could not because my situation did not require a manager-- all the time her attitude is NASTY and put me the CUSTOMER on edge and angry because my money pay's for this. I had to call back.
Called back and got Alejandra ID#2723 This representative was more backward then the first I requested a manager she stated " I cant give you to a manager until I know what the problem is" I had to re-explain the situation ALL OVER AGAIN she placed me on hold spoke to NAKIA and repeated all of the above and again REFUSED to let me talk with a manager. After 30 minutes of this trash Alejandra said ok I'll give you my manager-- Serjio ID#2860
He stated "I listened to the entire conversation and we are going to refund your money" I said why when you know I wanted to talk with a manager did you not take the call IF YOU'RE a manager? -- He did not answer that question. I asked if he was truly a manager or a customer service representative-- He repeated "we will refund your card" so I now he was NOT a manager SO DISHONEST-- I requested the corporate office number --- He stated that it was the 877 customer service number--- He would not provide a corporate address NOTHING!! Today I'm spending my time on google looking for this companies REAL Information--and I need to contact my back to get my money back.
All of this MESS because they got my address wrong and did not LISTEN when I told them I would not receive the package because of the mistake THEY made. WOW
1 Updates & Rebuttals
Victoria
Mission Viejo,California,
United States of America
Found the Founders Info online
#2Author of original report
Wed, February 06, 2013
I found out that this company is also PROVIDA LIFE SCIENCE additional address given: 15250 Ventura Blvd. 3rd Floor Sherman Oaks, Ca 91403 additional business number 877-776-8432. I called this number and spoke with a Charlie ID#2702---The first names these people give are NOT there true names!!! Please note this-- I asked for the Owner and lol--Charlie ID#2702 stated they are not allowed to give out that information.
----I FOUND IT MYSELF----
Jeff Clifford -- Founder
Brady Caverly -- Founder
Brian Archibald -- President
I put in an emil requesting a call from one of the THREE above-- my REFUND is still pending nothing as of yet.
