- Report: #35788
Complaint Review: Ford Motor Company Ted Russel Ford Knoxville & Ray Viles Ford Clinton TN - Nationwide
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Ford Motor Company Ted Russel Ford Knoxville & Ray Viles Ford Clinton TN
Ford Motor Company Consumer Relationship Center P.O. Box 6248 Dearborn, MI 48126 Nationwide, U.S.A.
Phone:
800-392-3673
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Ford Motor Company, Ted Russel Ford Knoxville & Ray Viles Ford Clinton, TN ripoff! the business that doesn't give a dam Dearborn Michigan
I have waited now for over a year for Ford to repair my defective dashboard that was included in a recall notice from them.
I have a 1999 Ford Contour that was recalled last year due to the dash board warping. When I called them the first time to make an appointment I was told that the part would need to be ordered and it would be at least a couple of months and that they would send me a postcard when the part arrived.
Well, months and months passed and I never received anything from them. I finally called Ford customer service and they told me to take it to any Ford dealer to have the repairs done. There is a Ford dealer less than 2 miles from my home (I moved since purchasing the car) and when I took my car there they looked at it and told me I HAD to take it back to the dealer that I had bought the car from. Even though that dealer is now more than 30 miles away and takes me almost an hour to get there I called them and took my car there only to have them tell me they couldn't do anything about it until they received, yes you guessed it a part! This was back at the end of August. It is now almost the end of November and I have heard nothing from them and when I call I'm told the same story that the part hasn't arrived.
Ford is a huge company that doesn't care about customer satisfaction once they get you to buy their product. I for one will NEVER buy another Ford or any other car made by the Ford Motor Co.
Lynn
Clinton, Tennessee
I have a 1999 Ford Contour that was recalled last year due to the dash board warping. When I called them the first time to make an appointment I was told that the part would need to be ordered and it would be at least a couple of months and that they would send me a postcard when the part arrived.
Well, months and months passed and I never received anything from them. I finally called Ford customer service and they told me to take it to any Ford dealer to have the repairs done. There is a Ford dealer less than 2 miles from my home (I moved since purchasing the car) and when I took my car there they looked at it and told me I HAD to take it back to the dealer that I had bought the car from. Even though that dealer is now more than 30 miles away and takes me almost an hour to get there I called them and took my car there only to have them tell me they couldn't do anything about it until they received, yes you guessed it a part! This was back at the end of August. It is now almost the end of November and I have heard nothing from them and when I call I'm told the same story that the part hasn't arrived.
Ford is a huge company that doesn't care about customer satisfaction once they get you to buy their product. I for one will NEVER buy another Ford or any other car made by the Ford Motor Co.
Lynn
Clinton, Tennessee
1 Updates & Rebuttals
The Great Thorn
Snottsdale,Arizona,
Lynn here are 57 names, email and phone numbers of "big shots" at Ford Email the person that you think has the POWER to take care of your trouble.
#2Consumer Suggestion
Wed, November 20, 2002
Here is the list of Ford contacts. So fire away my fellow american. I am very sure that someone in this BIG list can help you if they want to. Your Ford dealer will not like the fact that you have this contact info. Use it to your advantage. Just think Lynn I wander what the people who are listed below think of the Ford dealers that have Rip Off Reports Carolyn Brown [email protected] Brand(s): Ford Department: Environment & Safety Communications 1-313-621-2963 1-248-473-8082 1-313-325-7243 Kristen Kinley [email protected] Brand(s): Ford Motor Company Department: Environment & Safety Communications 1-313-845-2709 1-248-375-3667 Valerie Rosnik [email protected] Brand(s): Ford Motor Company Department: Environment & Safety Communications 1-313-206-2058 Robyn Schultz [email protected] Brand(s): Ford Department: Environment & Safety Communications 1-313-390-3091 1-313-410-4635 Maria Sheler-Edwards [email protected] Brand(s): Ford Motor Company Department: Environment & Safety Communications 1-313-248-4979 1-734-434-8191 1-734-645-1968 Jerree Martin [email protected] Brand(s): Ford Motor Company Department: Service Operations 1-313-337-2699 1-313-592-0106 1-313-618-9614 1-888-467-3673 Ray Day [email protected] Brand(s): Ford Motor Company Department: Product Development 1-313-317-7683 1-734-414-0526 1-313-903-0263 1-888-467-3673 Karen Hampton [email protected] Brand(s): Ford Motor Company, Ford Department: Ford Division 1-313-323-7045 1.313-822-6620 1-313-605-2999 1-313-325-7243 Mark Schirmer [email protected] Brand(s): Ford Department: Ford Division 1-313-845-1547 1-734-222-4040 1-313-938-4660 1-888-467-3673 Wesley Sherwood III [email protected] Brand(s): Ford Motor Company Department: Product Launch 1-313-390-5660 1-734-699-5725 1-313-550-3458 1-888-467-3673 Rich Voytowich Jr. [email protected] Brand(s): Ford Department: Detroit/Chicago Regional Office 1-313-390-5068 1-313-884-3444 1-313-618-9530 1-888-467-3673 Jeremy Barnes [email protected] Brand(s): Lincoln, Mercury Department: Lincoln Mercury 1-949-341-7697 1-949-709-8936 1-714-296-1402 Anne Clinard [email protected] Brand(s): Aston Martin, Jaguar, Land Rover Department: Aston Martin Jaguar Land Rover 1-949-341-6847 1-949-509-6633 1-949-422-2199 Angela Coletti [email protected] Brand(s): Ford Motor Company Department: Global News Bureau 1-313-390-1759 1-586-296-9596 1-586-350-4408 Ellen Dickson [email protected] Brand(s): Ford Motor Company Department: National Communications 1-202-962-5383 1-301-951-9113 1-202-253-7083 1-888-467-3673 Jennifer Flake [email protected] Brand(s): Ford Motor Company Department: Product Development and Global Design 1-313-323-7668 1-313-277-9535 1-313-903-0429 1-888-467-3673 Brook Galbraith-Smith [email protected] Brand(s): Ford Motor Company Department: Global News Bureau 1-313-323-0646 1-888-467-3673 Karen Hampton [email protected] Brand(s): Ford Motor Company, Ford Department: Ford Division 1-313-323-7045 1-313-822-6620 1-313-605-2999 1-313-325-7243 Brenda Hines [email protected] Brand(s): Ford Motor Company Department: Manufacturing 1-313-322-1185 1-248-449-4454 1-313-268-7506 1-888-467-3673 Ron Iori [email protected] Brand(s): Ford Motor Company Department: Global Operations 1-313-337-2456 1-313-791-6837 1-313-570-7632 1-888-467-3673 Paige Johnson [email protected] Brand(s): Ford Motor Company Department: Customer Satisfaction & Technologies 1-313-248-6820 1-248-735-0168 1-313-378-6395 1-248-539-4853 Jay Joyer [email protected] Brand(s): Lincoln, Mercury Department: Lincoln Mercury 1-949-766-8420 1-949-766-8420 1-949-370-0368 Octavio Navarro [email protected] Brand(s): Ford Motor Company, Ford, Lincoln, Mercury Department: Los Angeles Regional Office 1-949-629-2033 1-562-413-1534 1-949-422-4953 1-888-467-3673 John Ochs [email protected] Brand(s): Ford Motor Company Department: New Media Team 1-313-337-3669 1-734-769-6031 1-313-402-4022 1-888-467-3673 Bob Roach [email protected] Brand(s): Ford Motor Company, Ford, Lincoln, Mercury Department: Product Development and Global Design 1-313-390-9553 1-248-656-2356 1-313-407-9596 1-888-467-3673 David Scully [email protected] Brand(s): Ford Motor Company Department: Product Development 1-313-323-0510 1-248-851-4423 1-313-300-8033 1-888-467-3673 Beverly Thacker [email protected] Brand(s): Ford Motor Company, Aston Martin, Ford, Jaguar, Land Rover, Lincoln, Mazda, Mercury, Volvo Department: Broadcast News 1-313-317-7639 1-248-552-8992 1-313-418-5377 1-888-467-3673 James Trainor [email protected] Brand(s): Ford Motor Company, Lincoln, Mercury Department: Lincoln Mercury 1-949-341-7689 1-949-459-7948 1-949-275-8842 1-888-467-3673 Christian Vinyard [email protected] Brand(s): Ford Motor Company Department: Global Affiliates & Associations 1-313-594-7899 1-313-336-5071 Paul Wood [email protected] Brand(s): Ford Motor Company Department: Purchasing 1-313-621-2961 1-248-745-9269 1-313-598-1351 Simon Sproule [email protected] Brand(s): Aston Martin, Jaguar, Land Rover Department: Premier Automotive Group 1-949-341-6185 1-949-376-4391 1-949-338-8400 Harold Allen [email protected] Brand(s): Ford Department: Dallas Regional Office 1-214-528-7120 1-972-437-9371 1-214-773-3329 1-888-467-3673 Gina Bonacchi [email protected] Brand(s): Ford Motor Company Department: Product Development 1-313-337-1511 1-248-478-9698 1-313-407-5452 1-877-282-3425 Anne Booker [email protected] Brand(s): Ford Department: Atlanta Regional Office 1-404-577-2277 1-770-593-8597 1-404-873-6337 Anne Bork [email protected] Brand(s): Ford Motor Company Department: Investor Relations 1-313-323-8221 1-248-539-5560 Cristina Bruzzi [email protected] Brand(s): Aston Martin Department: Aston Martin 1-949-341-6258 1-949-362-5547 1-949-338-8700 Nancy Carollo [email protected] Brand(s): Lincoln, Mercury Department: Lincoln Mercury 1-949-341-7691 1-949-768-5391 1-949-422-4937 1-313-325-7243 Lydia Cisaruk [email protected] Brand(s): Ford Motor Company Department: Product Launch 1-313-390-0526 1-248-541-4279 1-313-215-8174 1-888-467-3673 John Clinard [email protected] Brand(s): Ford Motor Company, Ford, Lincoln, Mercury Department: Los Angeles Regional Office 1-949-629-2032 1-949-854-2838 1-888-467-3673 1-888-467-3673 Bill Collins [email protected] Brand(s): Ford Department: New York Regional Office 1-212-265-2794 1-212-873-4635 1-917-836-8605 1-888-467-3673 Said Deep [email protected] Brand(s): Ford Motor Company Department: Global Product Development & Technologies 1-313-594-0942 1-888-467-3673 Della DiPietro [email protected] Brand(s): Ford Motor Company, Ford, Lincoln, Mercury Department: U.S. Regional Operations 1-313-248-3770 1-734-663-0867 1-888-467-3673 Marcey Evans [email protected] Brand(s): Ford Motor Company Department: Quality 1-313-845-1595 1-313-563-4177 1-313-969-0107 1-888-467-3673 Kathleen Hamilton [email protected] Brand(s): Ford Department: New York Regional Office 1-212-265-2839 1-917-816-3067 1-248-539-5560 Tom Hoyt [email protected] Brand(s): Ford Motor Company Department: Centennial Operations 1-313-323-8143 1-248-426-8247 1-313-410-9515 1-888-467-3673 Daniel Jarvis [email protected] Brand(s): Ford Motor Company Department: Ford Financial 1-313-594-2527 1-313-372-8053 1-313-220-8189 1-313-813-6025 Kevin Kennedy Brand(s): Ford Department: Ford Racing 1-313-336-0244 1-313-561-6491 1-800-336-0421 Joe Koenig [email protected] Brand(s): Ford Motor Company Department: Powertrain 1-313-845-9148 1-313-885-3629 1-313-378-3133 1-888-467-3673 Susan Krusel [email protected] Brand(s): Ford Department: Ford Division 1-313-594-4175 1-248-788-5667 1-313-410-9940 1-888-467-3673 Meera Kumar [email protected] Brand(s): Ford Department: New York Regional Office 1-212-265-2793 1-212-980-6867 1-917-848-9158 1-888-467-3673 Ed Lewis [email protected] Brand(s): Ford Motor Company Department: Manufacturing 1-313-323-7809 1-313-996-8605 1-301-775-6298 1-888-467-3673 Todd Nissen [email protected] Brand(s): Ford Motor Company Department: Manufacturing 1-313-337-2786 1-248-449-6013 1-313-478-1720 1-888-467-3673 David Reuter [email protected] Brand(s): Ford Motor Company Department: Global Operations 1-313-594-4410 1-248-446-1656 1-313-575-1488 1-313-575-1488 Whitney E Said [email protected] Brand(s): Ford Motor Company Department: Product Launch 1-313-845-3971 1-734-454-7399 1-313-407-5183 1-888-467-3673 Karen Shaughnessy [email protected] Brand(s): Ford Department: Ford Division 1-313-845-3027 1-248-426-6649 1-313-402-6324 1-888-467-3673 Lynne Slovick [email protected] Brand(s): Land Rover Department: Land Rover 1-949-341-6809 1-714-962-9143 1-714-746-6829 Kristine Testori [email protected] Brand(s): Ford Motor Company Department: Process Leadership 1-313-5943542 Lynn Fax a copy of your complete Rip Off Report to the car dealer that you feel is not helping you.
