- Report: #100237
Complaint Review: Ford Motor Company - Astoria Oregon
-
Author Not Confirmed
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Ford Motor Company
710 W Marine Dr Astoria Oregon 97103 Astoria, 97103 Oregon, U.S.A.
Phone:
503-325-6411
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Ford Motor Company ripoff dishonest thieves liars fraudulent promises Astoria Oregon
*Consumer Suggestion: Spelled Out In Black And White
*Consumer Suggestion: Its a FLEECE to begin with!
*Consumer Suggestion: Valerie will this contact info help you, your Ford dealer would not give this to you!
*Author of original report: This is a bold faced lie! They were signed and in their posession for over 3 days before my truck was repo'ed.
Sirs,
I am hoping you can help me, or refer me to someone who can. March 2004 was when my last Ford lease payment was due on my 2002 Ranger. I had rrecieved statement that I needed to contact a dealer. I contacted Astoria Ford,
whom I originally leased the vehicle through because I liked the salesman and owner. I had just moved from there and did not know anyone in Eugene.
Miles at Astoria Ford said that my last lease payment would be included in the buyout and he said he was getting the paperwork to me to purchase my truck. For a
month we waited for the paperwork, Miles had sent wrong papers, or wrong amounts, not matching his quotes. My Dad was a co-signer and in April sent Miles $1000.00 .
Miles promised that the correct paperwork was on its way through the post office same day mail. I had been getting paperwork from loan companies saying they did NOT accept my loan. I told Miles that I was concerned that this was
taking so long, and that I would not get a loan, and that Ford leasing was hounding me, He PROMISED that Astoria Ford would be able to get me the car loan, and that the lease would be paid off in the pay out!.We wated for weeks untill I finally emailed him stating we had not
recieved the paperwork. Meanwhile the leasing department from Ford had been calling very angrilly about the last payment. I would refer them to Miles at Astoria Ford
saying that My father had made $1000.00 payment and that we were in the process of purchasing the vehicle. I contacted Miles again saying the the leasing department was harassing me and that we had not gotten the paperwpork
promised.
Miles apologized and said he was busy and had forgotten them. I finally got the papers April 29th, signed them and sent them to my Father to sign and send.
Which he did. He sent them off to Astoria Ford on May 3rd. I called and emailed Miles on Friday the 7th to see if he got the paperwork. He never contacted me back. He called me Monday morning asking me if we sent the paperwork. Itold him that it was there. He said he would go and look and call me back. He never did call me. I emailed him and called several times. At 3 am Tuesday morning my truck was repo'ed by 2 thugs in a regular pick
up with NO towing decals or identification. I called the police. Right now it stands that Ford refuses to return my truck. Astoria Ford still has my Dad's $1000.00 And states they are sorry for not getting my purchase paperwork in on time. I contacted the person in charge of Ford Auctions in Portland Oregon. I gave her my story, She said she would contact Astoria Ford to verify my
story.
She called me back 5 minutes later and stated that Miles at Astoria Fordsays I am a LIAR! She sold my truck the next day. I am now being harrassed by Ford saying I owe $600. for what is owed after my truck was auctioned.
PLease tell me there is something I can do . There has to be laws to protect people from such neglegence. I have a disabled child. Now I have NO transportation. And I
had made 23 out of 24 payments on my vehicle, just
to lose it because of circumstances out of my control. Ford took my truck because of Ford's mistakes. In every event in my life, I ask myself, if I could have handled the situaltion better. This one has me stumped and
flabbergasted.
Please, if you cannot help me, can you refer me to someone who can?
Thank you
Valerie
Eugene, Oregon
U.S.A.
I am hoping you can help me, or refer me to someone who can. March 2004 was when my last Ford lease payment was due on my 2002 Ranger. I had rrecieved statement that I needed to contact a dealer. I contacted Astoria Ford,
whom I originally leased the vehicle through because I liked the salesman and owner. I had just moved from there and did not know anyone in Eugene.
Miles at Astoria Ford said that my last lease payment would be included in the buyout and he said he was getting the paperwork to me to purchase my truck. For a
month we waited for the paperwork, Miles had sent wrong papers, or wrong amounts, not matching his quotes. My Dad was a co-signer and in April sent Miles $1000.00 .
Miles promised that the correct paperwork was on its way through the post office same day mail. I had been getting paperwork from loan companies saying they did NOT accept my loan. I told Miles that I was concerned that this was
taking so long, and that I would not get a loan, and that Ford leasing was hounding me, He PROMISED that Astoria Ford would be able to get me the car loan, and that the lease would be paid off in the pay out!.We wated for weeks untill I finally emailed him stating we had not
recieved the paperwork. Meanwhile the leasing department from Ford had been calling very angrilly about the last payment. I would refer them to Miles at Astoria Ford
saying that My father had made $1000.00 payment and that we were in the process of purchasing the vehicle. I contacted Miles again saying the the leasing department was harassing me and that we had not gotten the paperwpork
promised.
Miles apologized and said he was busy and had forgotten them. I finally got the papers April 29th, signed them and sent them to my Father to sign and send.
Which he did. He sent them off to Astoria Ford on May 3rd. I called and emailed Miles on Friday the 7th to see if he got the paperwork. He never contacted me back. He called me Monday morning asking me if we sent the paperwork. Itold him that it was there. He said he would go and look and call me back. He never did call me. I emailed him and called several times. At 3 am Tuesday morning my truck was repo'ed by 2 thugs in a regular pick
up with NO towing decals or identification. I called the police. Right now it stands that Ford refuses to return my truck. Astoria Ford still has my Dad's $1000.00 And states they are sorry for not getting my purchase paperwork in on time. I contacted the person in charge of Ford Auctions in Portland Oregon. I gave her my story, She said she would contact Astoria Ford to verify my
story.
She called me back 5 minutes later and stated that Miles at Astoria Fordsays I am a LIAR! She sold my truck the next day. I am now being harrassed by Ford saying I owe $600. for what is owed after my truck was auctioned.
PLease tell me there is something I can do . There has to be laws to protect people from such neglegence. I have a disabled child. Now I have NO transportation. And I
had made 23 out of 24 payments on my vehicle, just
to lose it because of circumstances out of my control. Ford took my truck because of Ford's mistakes. In every event in my life, I ask myself, if I could have handled the situaltion better. This one has me stumped and
flabbergasted.
Please, if you cannot help me, can you refer me to someone who can?
Thank you
Valerie
Eugene, Oregon
U.S.A.
4 Updates & Rebuttals
Valerie
Eugene,Oregon,
U.S.A.
This is a bold faced lie! They were signed and in their posession for over 3 days before my truck was repo'ed.
#2Author of original report
Thu, July 29, 2004
I received a letter from the owner of Astoria Ford. He obviously didn't read the report, cause he did not see where I stated that I went to
Astoria Ford because I liked the people there as well as they were the only Ford sales people I knew. That is neither here nor there.
The point of his obscene letter is that he says I never signed the papers to purchaes my vehicle.
This is a bold faced lie! They were signed and in
their posession for over 3 days before my truck was repo'ed. I hate liars! Miles first told me that because the self addressed envelope HE sent us, went to their post office box instead of the store, He got my SIGNED papers too late.
Then the story from the Ford Repo lady whos name is Elizabeth at 1800-201-1045 x 15213 said that when she talked to MILES, He stated to her that I was lying. and that there was no money OR papers signed. The truth is...I called the 7th Friday morning and spoke with their receptionist. She confirmed that the paperwork was there at Miles office. I BEGGED her to make sure Miles got them and that he call me imediatly!He never called me back.It is obvious in Dane's letter that because there was NO money it it for them. That Astoria Ford was NOT going to invest in good customer service.I followed the directions of the
Moderator who made suggestions. I emailed EVERYONE on his list.
What else can I do? Thank you all for helping me.
HUGS! Valerie
ps I am cutting and pasting Astoria Fords letter
----------- Forwarded Message: ------------
From: "Dane Gouge"
Stick Rip-off Report Consumer Advocate
Phoenix,Arizona,
U.S.A.
Valerie will this contact info help you, your Ford dealer would not give this to you!
#3Consumer Suggestion
Tue, July 27, 2004
Valerie Now that you have damage to your credit and the fact that you have no wheels, it's your turn to kick some a*s! Trust me, I feel your car dealer has no plans to help you. There might have been a problem in the car deal that you were trying to do and the sales department had no balls or backbone to get off of their fat lazy butt and try to help you. Maybe they felt there was not enough money in the deal for them to help you. Many car dealers and car sales people are like RATS. If there is nothing to eat, they are GONE! I can't say that I can help you get a set of wheels, but I can say that I can help you get the word out as to how your dealer dropped you like a hot potato. What I am posting below is contact info that your A Hole car dealer would not want you to have. Many car dealers say they care about their customers. They say "Hey we want you to feel at home when you come to our dealership" "We want you to think that we will be there when you have auto needs." Trust me Valerie Many only care about you when there is money on the table for them to grab. Now it is time that you expose this car dealer. Get the word out as to how you feel about this car dealer. Make sure that when someone does a Internet search for this dealer, they get to read your Rip Off Report. Car dealers hate it when they find that they have made the rip Off Report. They soon find out that they can't delete your Report and they can't stop other car buyers from reading how you feel you were treated. Now email these people at Ford and tell them how you feel about this car dealer. Ask them to look into this Ford dealer's C.S.I. The way you say you have been treated, they might be sending false info on their R.D.R. Cards. Use all of the contact info I post. Make sure that all of the below get to read your Rip Off Report. Trust me if you see to it that the below get to read your Rip Off Report your car dealer will not like it. Maybe your car dealer will call you and ask that they have a chance at getting off of their fat, lazy a*s and do something to help you get a set of wheels before the below people at Ford get to read this rip Off Report. Trust me they want these people at Ford to "THINK" that they are doing right by car buyers. I am also very sure that they do not want Ford Motor Corp. to think they are Burning R.D.R. cards. Who knows, maybe they are not burning their R.D.R. cards, who knows the truth? Ask Page to look into this car dealer's R.D.R. cards. Paige Johnson [email protected] Brand(s): Ford Motor Company Department: Customer Satisfaction & Technologies 1-313-248-6820 248-735-0168 313-378-6395 Ask Gina Why does Ford have a product development department. Gina Bonacchi [email protected] Brand(s): Ford Motor Company Department: Product Development 1-313-337-1511 Ask Anne if they would want Ford investors to read Rip Off Reports like these before they buy Ford stock? Anne Bork [email protected] Brand(s): Ford Motor Company Department: Investor Relations 1-313-323-8221 Asl Lydia why does Ford have a product launch department? Lydia Cisaruk [email protected] Brand(s): Ford Motor Company Department: Product Launch 1-313-390-0526 248-541-4279 Ask Ray What does Ford have a Product development department for if the dealers don't want to try to help Ford car buyers? Ray Day [email protected] Brand(s): Ford Motor Company Department: Product Development 1-313-317-7683 1-734-414-0526 Seems to me that Ellen needs to check into Ford's Communication department. Ellen Dickson [email protected] Brand(s): Ford Motor Company Department: National Communications 1-202-962-5383 301-951-9113 Ask Marcey what does her department do for Ford product buyers? Marcey Evans [email protected] Brand(s): Ford Motor Company Department: Quality 1-313-845-1595 313-563-4177 Global News, HUMMM what to they do for Ford buyers? May they might feel that your Rip Off Report is NEWS they can USE! Brook Galbraith-Smith [email protected] Brand(s): Ford Motor Company Department: Global News Bureau 1-313-323-0646 Hey Karen, I know one day you will read this Rip Off report. Does Ford Motor Corp look into if their car dealers Burning R.D.R. Cards? Do you know what I am talking about? Do I need to explain? Karen Hampton [email protected] Brand(s): Ford Motor Company, Ford Department: Ford Division 1-313-323-7045 1.313-822-6620 Hey Daniel does Ford want it's dealers to sell cars, or just kick them to the curb? Daniel Jarvis [email protected] Brand(s): Ford Motor Company Department: Ford Financial 1-313-594-2527 313.372-8053 Safety Communications, HUMMM what the hell do they do? Kristen can you guys and gals at Ford Communicate with your dealers a bit better? Come on, this lady wanted to buy her truck. What's up with the way she got treated? What the hell does "Blue Oval" mean? Kristen Kinley [email protected] Brand(s): Ford Motor Company Department: Environment & Safety Communications 1-313-845-2709 248-375-3667 Susan maybe you will get off of your chair and see to it that somebody will look into what happened to Valerie's car deal? Is she going to have to fight to get her $1000 bucks back, or does she have to KISS IT! Susan Krusel [email protected] Brand(s): Ford Department: Ford Division 1-313-594-4175 248-788-5667 Why build if nobody wants to sell Ed? Ed Lewis [email protected] Brand(s): Ford Motor Company Department: Manufacturing 1-313-323-7809 313-996-8605 Valerie make sure that the following get an email. Send them a direct link to your rip Off Report. Label it a heads up email when you send it to them. [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] Valerie trust me, I feel your Ford dealer would NEVER give you the above contact info. I Feel that they do not Ford big shots to read how you feel. I also feel that your Ford dealer would NOT want Ford to think they might be burning their R.D.R. cards. Trust me you might not know what I am taking about, but Ford and your dealer knows what I am saying. I feel it is my job here at ripoffreport.com to be as helpful as I can, even if I have to be a pain in the a*s sometimes. Many car dealers just like to hear that "Big Sucking sound" The sound they and you hear when you have to make your monthly car payments. The sucking sound of your hard earned money being sucked out of your checking account every month. Valerie I hope that what I posted will help you in some way. Make sure that all of the above people get an email from you. Send them all a link to your Rip off report. Maybe your Ford dealer will try to do you right before the folks at Ford get to read this Report.
Jim
Orlando,Indiana,
U.S.A.
Its a FLEECE to begin with!
#4Consumer Suggestion
Sun, July 25, 2004
Why get involved in such a stupid, convoluted garbage transaction to begin with? Any reputable family financial counselor will tell you never ever get involved in a CAR FLEECE. No matter how great they make it sound, YOU are the LOOSER. Dealers will tell you how much a great deal a CAR FLEECE is. They are right! Its a FANTASTIC deal FOR THEM!!! Where does that EXTRA profit come from? Y-O-U. No matter how great they make it sound, no matter how they flatter you by telling you how smart you are....remember...a car lease is a CAR FLEECE and Y-O-U are the one who gets sheared!!!!!
Cory
San Antonio,Texas,
U.S.A.
Spelled Out In Black And White
#5Consumer Suggestion
Sat, July 24, 2004
Turned in a Ford on a lease in Dec. 03. On the contract I got when I leased the truck it spelled out exactly what I had to do on the back in black and white. 3 options were offered. Buy the vehicle straight out, refinance the the vehicle or return it at the end of the lease. The contract gave you a time line to follow. I think it said you had to return to the original dealer. I think Astoria screwed up and now you are paying for it. I'd contact Ford directly and see if they can be of assistance. Sorry to hear about your situation and good luck.
