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  • Report:  #790692

Complaint Review: Ford Motor Company - Dearborn Michigan

Reported By:
John - , Internet, USA
Submitted:
Updated:

Ford Motor Company
P.O. Box 6248 Dearborn, 48126 Michigan, United States of America
Phone:
1-800-367-5690
Web:
www.ford.com
Categories:
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Ford is running an advertisement nationally right now that says that they will beat any advertised price for car tires. What they DON'T tell you is that it is REQUIRED that when you buy these tires, you must have the Ford dealership install them and this is where they stick it to you.

I found an advertisement for some Good Year tires for my car on sale at Pep Boys. $175 for all 4 tires. Pep Boys Charges something like $40 more to install them and that is only if you WANT them to do it.   I showed this advertisement to the Ford Dealer Service Writer "Gabe" At Walker-Burge Ford in West Los Angeles. He said that he will beat that advertised price for the tires no problem. They said they will beat the advertised price and then give me an estimate for the cost of the tires that was about $5 less. Then he told me that the Dealer requires that I have them install the tires and that the labor charge to install them will be an additional $150. This makes the total cost actually $115 more.

This advertising they are doing is misleading and dishonest in it's intentions. Shame on Ford.


2 Updates & Rebuttals

John Larson

Internet,
USA
Dear Equipment Company Know It All...

#2Author of original report

Thu, October 20, 2011

I got the price of the tires and the price of the mounting and balancing on sale in the newspaper printed right here. If Pep Boys has advertised deals that you find so unbelievable then maybe you better start checking the newspaper more often for deals. 

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Southern Chemical and Equipment LLC

Sarasota,
Florida,
USA
Good point, but bad information regarding Pep Boys installs

#3Consumer Comment

Thu, October 20, 2011

Pep Boys WILL NOT mount/balance/install 4 tires for $40!

Where did you get that from???

That's only $10 per wheel/tire!

NOBODY does this for $10!! **NOBODY**



It is hard to find mounting/balancing/install for less than $20 each.

Most are in the $22.50 each  range.



As far as Dealership Service goes, that is just plain stupid except for warranty repairs.



There is nothing special about dealership service, and it is NEVER a "good deal".





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