- Report: #1020295
Complaint Review: Ford Motor Company - Internet
Reported By:
Annoyed consumer -
Marietta, Georgia, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Ford Motor Company
869 Cobb Parkway SE 30060 Internet, United States of America
Phone:
770 422 1100
Web:
www.teamdirect.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Ford Motor Company Team Ford of Marietta Georgia, Auto Nation Where is my $5,000? Internet
Report Attachments
Here is my problem with TEAM Ford of Marietta and Ford Motor Company/CAB East LLC as explained in the below exchange of emails. So far I can't recommend Team or Ford
Subject: Funds due from trade in of 2010 Escape
Date: 2/26/2013 12:05:58 A.M. Eastern Standard Time
From: redacted
To: [email protected]
2/25/13
Dear General Manager Fairchild:
You had previously emailed me about my experience with Team/Ford. My reply at that time was generally favorable but I was concerned about the lack of the promised 5K back from my trade in/3 year lease.
This is still an outstanding problem and I wanted to let you know of my continued annoyance and that if the matter is not corrected this week that I will be consulting with Mr Reid Kennedy of the legal firm of Kennedy and Kennedy in Marietta.
I am now being asked to redo the contract well after the initial contracts were done in January.
When I did the 1st contract there were some blanks and I was informed that a signed contract was necessary to complete the deal and that another contract would be forthcoming with the details completed, so I just signed it with blanks and all.
This 2nd contract was presented to me and I simply signed it. FYI - I had previously purchased 2 vehicles from you and relying on your past dealings with me and B rating from the BBB I did not bother to read either the first or second contract.
The summary of the lease for the 3rd Team vehicle was that I would lease for 3 years and get $5,000 back in return for my 2010 Escape. No monthly payments, the lease was paid up front. This was fine with me and I thought that would be the end of the matter.
I am again contacted and Team now wants a 3rd contract signed due to unspecified mistakes. In now reading the 2nd contract I see several errors, one having to do with mileage allowed.
Also I am now hearing that Ford policy is to do a 'credit check' on all leases and there was some issue of their not being able to obtain a credit report due to a 'block' having been put on my report, supposedly by myself.
I have not contacted any credit bureau to block my report being provided, if it is blocked it has nothing to do with any effort on my part to have it blocked.
My feelings at this time are as follows:
1) If Ford HQ wanted to have a credit report done then they should have done it before the sale/trade in and not a month after I picked up the new vehicle and signed over my 2010 to your firm,
2) I have now signed 2 contracts and I am not impressed with this 3rd contract that I am suppose to sign,
3) With a prepaid lease of 3 years I have no idea why Ford thinks they need a credit report. If I had the crappiest credit in the world you still would have been paid up front for a 3 year lease,
4) I am still missing that $5,000 which was to come back to me on this deal.
In summary I suggest that you take a look at this matter a.s.a.p. Perhaps someone at Ford HQ needs an attitude adjustment.
I don't believe that it is being handled very well by corporate and I am very close to turning this over to my attorney. Should any litigation result I would expect to be awarded all incurred legal fees as this nonsense it entirely Ford's fault.
Also if this is not taken care of this will be my last Ford, either purchased or leased.
William Harris
--------------------------------------------------------------------
From: [email protected]
Date: Sat, 16 Feb 2013 09:09:54 -0500
Subject: A request from the general manager at Team Ford Marietta
Dear William:
My name is Dewayne Fairchild, and I'm the General Manager of Team Ford of Marietta.
I'd like to check in with you and ask how your experience with us has been so far. Our team is here to help, and I'd like to make sure you've had all your questions answered about the 2013 Ford Escape.
I also would like to offer my personal assistance to help make sure you are treated right and to help you find the right vehicle for you.
It's very important to me that we meet your expectations, so I'd like to hear about your experience - good or bad.
Feel free to email me at [email protected] or call me directly at 770-422-1100.
Sincerely,
Dewayne Fairchild
Team Ford of Marietta
Cobb Parkway, quarter mile south of the "Big Chicken"
869 Cobb Parkway
Marietta, GA 30060
770-422-1100
[email protected]
cust# 44508756
=================================================
From: [email protected]
To: redacted
Sent: 2/25/2013 6:57:31 P.M. Eastern Standard Time
Subj: RE: Funds due from trade in of 2010 Escape
Mr.Harris,
It appears that we have made an error on the original lease agreement. We understand and apologize for the delay this has caused. As a professional courtesy, we are prepared to send one of our employees to your home or place of convenience to have you sign the contract. Please let us know which will be the most convenient for you.
Also, below is the contact info to Experian. The number for Experian is 1-888-397-3742.
Please provide a good number to add to your consumer statement or please remove it all together. As your consumer statement requests that all creditor call you directly but, doesnt provide a phone number to contact you.
Please call me directly at 770-422-1100 with any questions as we do not have a good phone number for you. We tried to contact you on 470-258-3710 yet to no avail
Many Thanks,
Dwight
================================================
In a message dated 2/23/2013 8:00:12 P.M. Eastern Standard Time, [email protected] writes:
Yes Mr Harris.
I am confident we can have the matter resolved this week as well. Ford is still awaiting for you to call Experian to either provide your phone number or remove your consumer statement all together. Please advise
Thanks,
Dwight
--------------------------------------------------------------------
From: [email protected] [mailto:[email protected]]
Sent: Saturday, February 23, 2013 7:39 PM
To: Parrish, Dwight
Cc: Tucker, Tyrone
Subject: Funds due from trade in of 2010 Escape
2/23/12
Dear Mr Parrish:
How are we doing on that $5,000 that the dealership owes me for the overage on the 2010 Escape I traded in for the 3 year leased Escape?
I would like to get this sorted out this coming week. I am sure that enough time has gone by that this should be taken care of very soon.
William Harris
Subject: Funds due from trade in of 2010 Escape
Date: 2/26/2013 12:05:58 A.M. Eastern Standard Time
From: redacted
To: [email protected]
2/25/13
Dear General Manager Fairchild:
You had previously emailed me about my experience with Team/Ford. My reply at that time was generally favorable but I was concerned about the lack of the promised 5K back from my trade in/3 year lease.
This is still an outstanding problem and I wanted to let you know of my continued annoyance and that if the matter is not corrected this week that I will be consulting with Mr Reid Kennedy of the legal firm of Kennedy and Kennedy in Marietta.
I am now being asked to redo the contract well after the initial contracts were done in January.
When I did the 1st contract there were some blanks and I was informed that a signed contract was necessary to complete the deal and that another contract would be forthcoming with the details completed, so I just signed it with blanks and all.
This 2nd contract was presented to me and I simply signed it. FYI - I had previously purchased 2 vehicles from you and relying on your past dealings with me and B rating from the BBB I did not bother to read either the first or second contract.
The summary of the lease for the 3rd Team vehicle was that I would lease for 3 years and get $5,000 back in return for my 2010 Escape. No monthly payments, the lease was paid up front. This was fine with me and I thought that would be the end of the matter.
I am again contacted and Team now wants a 3rd contract signed due to unspecified mistakes. In now reading the 2nd contract I see several errors, one having to do with mileage allowed.
Also I am now hearing that Ford policy is to do a 'credit check' on all leases and there was some issue of their not being able to obtain a credit report due to a 'block' having been put on my report, supposedly by myself.
I have not contacted any credit bureau to block my report being provided, if it is blocked it has nothing to do with any effort on my part to have it blocked.
My feelings at this time are as follows:
1) If Ford HQ wanted to have a credit report done then they should have done it before the sale/trade in and not a month after I picked up the new vehicle and signed over my 2010 to your firm,
2) I have now signed 2 contracts and I am not impressed with this 3rd contract that I am suppose to sign,
3) With a prepaid lease of 3 years I have no idea why Ford thinks they need a credit report. If I had the crappiest credit in the world you still would have been paid up front for a 3 year lease,
4) I am still missing that $5,000 which was to come back to me on this deal.
In summary I suggest that you take a look at this matter a.s.a.p. Perhaps someone at Ford HQ needs an attitude adjustment.
I don't believe that it is being handled very well by corporate and I am very close to turning this over to my attorney. Should any litigation result I would expect to be awarded all incurred legal fees as this nonsense it entirely Ford's fault.
Also if this is not taken care of this will be my last Ford, either purchased or leased.
William Harris
--------------------------------------------------------------------
From: [email protected]
Date: Sat, 16 Feb 2013 09:09:54 -0500
Subject: A request from the general manager at Team Ford Marietta
Dear William:
My name is Dewayne Fairchild, and I'm the General Manager of Team Ford of Marietta.
I'd like to check in with you and ask how your experience with us has been so far. Our team is here to help, and I'd like to make sure you've had all your questions answered about the 2013 Ford Escape.
I also would like to offer my personal assistance to help make sure you are treated right and to help you find the right vehicle for you.
It's very important to me that we meet your expectations, so I'd like to hear about your experience - good or bad.
Feel free to email me at [email protected] or call me directly at 770-422-1100.
Sincerely,
Dewayne Fairchild
Team Ford of Marietta
Cobb Parkway, quarter mile south of the "Big Chicken"
869 Cobb Parkway
Marietta, GA 30060
770-422-1100
[email protected]
cust# 44508756
=================================================
From: [email protected]
To: redacted
Sent: 2/25/2013 6:57:31 P.M. Eastern Standard Time
Subj: RE: Funds due from trade in of 2010 Escape
Mr.Harris,
It appears that we have made an error on the original lease agreement. We understand and apologize for the delay this has caused. As a professional courtesy, we are prepared to send one of our employees to your home or place of convenience to have you sign the contract. Please let us know which will be the most convenient for you.
Also, below is the contact info to Experian. The number for Experian is 1-888-397-3742.
Please provide a good number to add to your consumer statement or please remove it all together. As your consumer statement requests that all creditor call you directly but, doesnt provide a phone number to contact you.
Please call me directly at 770-422-1100 with any questions as we do not have a good phone number for you. We tried to contact you on 470-258-3710 yet to no avail
Many Thanks,
Dwight
================================================
In a message dated 2/23/2013 8:00:12 P.M. Eastern Standard Time, [email protected] writes:
Yes Mr Harris.
I am confident we can have the matter resolved this week as well. Ford is still awaiting for you to call Experian to either provide your phone number or remove your consumer statement all together. Please advise
Thanks,
Dwight
--------------------------------------------------------------------
From: [email protected] [mailto:[email protected]]
Sent: Saturday, February 23, 2013 7:39 PM
To: Parrish, Dwight
Cc: Tucker, Tyrone
Subject: Funds due from trade in of 2010 Escape
2/23/12
Dear Mr Parrish:
How are we doing on that $5,000 that the dealership owes me for the overage on the 2010 Escape I traded in for the 3 year leased Escape?
I would like to get this sorted out this coming week. I am sure that enough time has gone by that this should be taken care of very soon.
William Harris
Report Attachments
4 Updates & Rebuttals
Annoyed consumer
Marietta,Georgia,
USA
Update: Company Corrects Lease Problem Errors and pays $5,000 to customer
#2Author of original report
Thu, February 28, 2013
The 3rd Lease has been signed and the check for $5,000 due me on the sale of the 2010 and lease of the 2013 Escape has now been cashed.
It took revising the lease twice before the figures all came out right in the 3rd version. The 2 earlier versions were totally botched and a complication seemed to be that the dealership seldom got such leases prepaid and their first two efforts to draw it up correctly failed entirely; details were omitted and it was just a hurry up and get it signed sort of effort.
The good news is that dealership General Manager Fairchild and their new Finance Manager got nvolved, admitted there had been a major error and set it right. I as a consumer have no further complaint and in 2016 I may well buy another vehicle from Team, but as I told them I wont again do a lease, once is enough for me.
I am particularly grateful to the RipOff Report automotive Editor for his interest, assistance, and reporting on this consumer issue!
Karl
Highlands Ranch,Colorado,
USA
Annoyed consumer,
#3Consumer Comment
Tue, February 26, 2013
Here are just two ways that employees at car dealerships will manipulate customers into signing a blank credit application-
1) After a customer fills out the credit application with a blue pen, the employee might say that it must be filled out in black pen. Then they will ask the customer to sign a blank credit application and the information from the original application will be transposed by the finance manager or someone else at the dealership.
2) After a customer fills out the credit application, the employee might say that the application is not legible enough and then they'll ask the customer to sign a blank credit application and someone will transpose the information so the customer doesn't have to spend the time filling out the entire credit application again.
You can 'Google' this- CAR SALES: TRICKS OF THE TRADE- DATELINE NBC CONSUMER ALERT, and watch the undercover video when Tori went to a Ford dealership to purchase a Mustang. It appears that the finance manager altered her monthly income right in front of her along with a witness who was part of the undercover investigation.
Good luck to you, and make sure to spread your Ripoff Report all over the web at sites like Twitter and Facebook!
Annoyed consumer
Marietta,Georgia,
USA
Hey Jim
#4Author of original report
Tue, February 26, 2013
Always good to hear from you Jim. I see your mom let you use the computer again. Don't neglect your homework with all your posting on this site.
Jim
Orlando,Florida,
USA
Does The Elevator Reach The Top Floor???
#5Consumer Comment
Tue, February 26, 2013
You said you signed a contract containing blanks. Real smart. You said you signed a contract without reading it. Real, real smart. Please ask your attorney to teach you what a smart consumer does!
