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  • Report:  #1352355

Complaint Review: Ford motor credit. - Colorado springs Colorado

Reported By:
Military mom - Torrington, Wyoming, USA
Submitted:
Updated:

Ford motor credit.
9930 federal drive Colorado springs, 80921 Colorado, USA
Phone:
866 466-6310
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?

 My son is a wounded warrior on 100 percent disability. He found himself in a messy divorce the end of 2015. He was given custody of three small tykes but his ex got mad cause he wouldn't take her back again and caused lots of problems, stole my sons car that he needed to get sold, took off with the kids. We finally got kids and car back but not before my son and all of us incurred enormous debt for legal fees and other expenses. We kept ford aware of situation and since our son was living out of our state we took car to local dealer and they agreed to try and sell it. Ford knew this. They decided to pick car up and transport to auction instead of leaving at dealer. Now they want around $1400 or so incurred from sale of vehicle. They did not need to incur that expense. Car would have eventually sold here. Now they continually call for him calling on my phone. Won't leave message and won't talk to me about situation if I do answer. Just digging for information. My son has made it clear he can't pay the moneys incurred because he is still trying to get back on his feet. Really annoying that he even owed this. Expenses to pick up by ford were stupid and I hate their phone calls.



4 Updates & Rebuttals

Jim

USA
How Original!

#2Consumer Comment

Sat, January 28, 2017

 You must think you're being so cute, so smart and so original with your comments. However, your response says it ALL! You know for a fact my comments were right on target. So much so that you cant even offer ANY reasonable or intelligent rebuttal! In fact, your only response is "you must work for them" or some other similar remark. Yep! The nail has been hit very squarely and perfectly on the head!!!


Robert

Irvine,
California,
USA
Confused

#3Consumer Comment

Sat, January 28, 2017

This is a bit confusing as to exactly what you think should be going on.

First of all it seems as of you think your son can just turn around and sell the car and because it was "stolen" he couldn't do that.  But the fact is that a person can not legally sell a car if they don't have the title.  So this was never an option unless he would find someone who would be willing to "buy" the car on your son's promise that he would pay off the lien and send the new person the title.  In all honesty this would have been very unlikely.

Next, it "seems" that your son tried to make arrangements with a local dealer to sell the car.  But during this time Ford decided that there was a big risk that your son would actually be able to pay off the loan so they Repossed it as they have the legal right to do.  As a result per the reposession laws they can not just have the car sitting waiting to be sold, they are REQUIRED to send it to auction, and yes at auction the car will go for a lot less.  

So while I appreciate your son's service and sacrifice and think that in some cases more needs to be done to help people in this situation.  The fact is that your son's disability, or his family issues has nothing to do with this.  People on disability or run into "rough patches" are still required to make their payments.  This also doesn't matter what finance company you are with, they would all do the exact same things.

As for them calling, unless you are on the loan you have no legal right to discuss it with them because he is an adult.  In fact in some circumstances they could actually be breaking the law if they do.   Now, your son can give his authorization(most likely in writing) that you are allowed to talk to them about your account.  But until he does that they can only talk to him.

There is one final item...yes the "B" word.  Bankruptcy.  It is a totally legal remedy that if he has multiple debts this may be what he needs to get a "fresh start".  As I will say that if he does have multiple delinquent debts, it is really just a matter of time before these creditors start to take more agressive action such as lawsuits.


Someone need a hug?

#4Author of original report

Sat, January 28, 2017

 Let me guess u 1. Work for ford 2. Work for a finance company 3. Don't give a rats a** about anyone but ur self and troll these sites for entertainment. My suggestion 1. Get a life 2. Get a clue to what life is about 3. Sorry.....1 and 2 pretty much sums it up Don't need ur approval or care.


Jim

USA
Oh Yes...All Their Fault!

#5Consumer Comment

Sat, January 28, 2017

 Your son being a Veteran has NOTHING to do with this. Using that sympathy card won't work here. Your son had a responsibility to make each and every payment on time and he failed to do that. They didn't trust him or his situation because they have a financial interest in the car. They took whatever action to protect their interests.

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