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  • Report:  #124817

Complaint Review: FORD MOTOR CREDIT - Nationwide

Reported By:
- ONTARIO, California,
Submitted:
Updated:

FORD MOTOR CREDIT
FORDCREDIT.COM Nationwide, U.S.A.
Phone:
800-727-7000
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I am outraged at what happened to me with Ford Motor Credit. My story is written below in a letter that I am sending to the CEO. It is as follows:

December 17, 2004

To: William Clay Ford Jr.

Chief Executive Officer

Ford Motor Company

PO Box 685

Dearborn, MI 48126-0685

Re: All-Cal Adjusters (Investigator Lewis) and Collection Specialists (Kim Rogers and Frankie

her supervisor is Lori Longly @ 702-617-5057)

To Whom It May Concern:

This letter is written in hopes that you will find a reasonable solution to the problem at hand before it escalates. I am currently financing a 2002 Focus with your company. In September 2004, I went on disability for stress. As a result, I was unable to maintain my normal payment schedule, but did consult with several of your customer service representatives to let them know my status. In the meantime, I was attempting to retrieve more funds from school financial aid to catch up on my car loan, in which you representatives were also fully aware of. It was never my intention to fall behind on my loan. Towards the end of November, I received a call from my immediate manager who informed me that a lady by the name of Investigator Lewis called and stated that she was investigating me for fraud and that I was involved in recent fraudulent activities. She also said that they needed to find me in order to issue a warrant of arrest. Since I work in the finance industry and have access to restricted information, my manager said that she would have to bring this matter to the attention of my District Manager to see what he intends to do (I may not have a job at the end of all of this). I called the number that was given to me and spoke with Investigator Lewis. I learned that your company had hired her to retrieve the car. She made several false accusations saying that I had not given your company my current information and that I was hiding. I have called your company every single time I have changed information and the car has been kept in the same place as always. Because of her rude and uncanny nature, I hung up in her face because I refuse to be treated like that.

Over the next couple of weeks, Investigator Lewis continued to call and harass my job, my family members, and myself. I am also aware that she has given my personal information to any and everyone that she spoke with on the telephone and she even tried to bribe my sister with money to give her an alternate address (which I do not have). She has also left several disturbing messages on my answering machine and my sister's machine threatening to issue a warrant and come to my door with the police to arrest me, as well as other violations of the FDCPA and Repossession laws. I do have the messages saved onto tape(s) and a copy is being forwarded to the Federal Trade Commission. I tried to speak with Investigator Lewis on several occasions, but I have no tolerance for anyone who tries to belittle me in any way, shape, or form.

On the morning of December 6, 2004, Investigator called my house at 6:30 a.m. The next day on December 7, 2004, she called my home at 7:44 a.m. My sister called her at 8:15 a.m. that morning to tell Investigator Lewis to not call the house that early again and that is when she told my sister that if I don't call her back within 30 minutes, she was going to come and arrest me then. On December 8, 2004, I called Ford Motor Credit and spoke with a man named Dennis. I explained the situation to him and let him know that I was finally getting a check from the State Disability office that I could use to pay on the car. He was very helpful and worked out a payment plan for me to catch up. We agreed for me to Western Union $846.85 and then he would defer the December payment. I told him that as soon as I get my check, it would be done. Dennis left me with his contact information along with the information for the adjuster who was assigned to my account (her name was Frankie).

On December 10, 2004 early morning, Investigator Lewis called my house multiple times back to back until finally leaving a nasty message on the machine. Keep in mind that she is still calling my job as well and harassing my coworkers. I finally answered the phone at 10:45 a.m. that day and spoke with Investigator Lewis. She made a comment that shocked the hell out of me. Her exact words were be prepared to go to jail because I am on the way right now with the police to arrest you and your children will be motherless for the holidays. I told her to come. After I got off of the phone with her, I called Ford Credit and tried to get a-hold of Dennis, but he was not in. I called back and left a message for Frankie on her machine. I called a third time and spoke with a rude and raunchy woman by the name of Kim Rogers. I explained my conversation with Dennis and she said that there were no such arrangements on the account. Then Kim turned around and said well yes there are arrangements on the account but it says that you will be paying $1300 and some odd dollars on the account. I reiterated what Dennis told me and she basically said that I was lying and that if I didn't pay the $1300 immediately she was going to report the car stolen. I told her to go ahead and hung up the phone. I went ahead and made a payment of $850 per my agreement with Dennis anyway.

On December 13, 2004 I called and spoke with Dennis at approximately 11:50 a.m. I told him what happened on Friday and he told me to ignore what Kim said and he apologized for her being so rude and unprofessional. He said that he noted my payment and he would defer my December payment. I did not have access to a fax machine so he told me to call him back and he would get the extension faxed to me to sign. About 15 minutes after I got off of the phone with Dennis, Frankie called me. She told me that Dennis can't extend my payment and that he was lying to me and that I needed to pay up an additional $381.36 or surrender the car. I told her I would have to call her back because I didn't have it and would see if I could borrow it.

On December 14, 2004 Dennis called me and asked why I hadn't called him to get the extension faxed. I told him I was going to, but I had received a call from Frankie telling me that he could not defer my payment. He said that what she was telling me was not true and he has confirmed with his supervisor that he can defer my payment. He faxed over the deferment and I signed it and faxed it back to him. I called Frankie and left two messages on her answering machine to call me back. Since then I have received several more harassing calls from Investigator Lewis still making threats. She has also called me today December 17, 2004 at 10:17 a.m. and she said that she spoke with Frankie and Frankie told her that I am not current on my car loan and to proceed with repossessing the car. After I got off of the phone with her, once again I called Ford Credit and spoke with a representative. He said that the order was canceled on the evening of December 15th and that the account was showing current. Still, I have received no call back from Frankie, but continue to be harassed by Investigator Lewis.

I don't know what type of people Ford Motor Credit employs, but I do know one thing: The customer service that I have received was unacceptable and your people have been down right disrespectful. I am on disability because of stress and your people have stressed me even more. I have noted this fact with my doctor who has placed this in my medical charts. I have not been able to see my child because I am on the edge. Since the start of this ordeal, I have had ample amounts of anxiety attacks, but your people did not consider the fact that I am on stress leave. They also did not consider the fact that I may lose my job due to the lies and deception told by Investigator Lewis. If I lose my job, how am I able to pay for my car then????????? I have looked up All-Cal Adjusters and I did see the contract that is submitted in order for them to start the recovery process. It says and I quote This is your authorization to act as our agent to collect or repossess the above collateral. We agree to indemnify and hold you harmless from and against any and all claims, damages, losses and actions including reasonable attorney fees, resulting from and arising out of your efforts to collect and or repossess claims, except, however, as such may be caused by or arise out of negligence or unauthorized acts on the part of you, your company, its officers, employees or its agents. This is why I am writing to you today because not only is All-Cal responsible for their actions, but Ford is as well because I told your people what was going on and about the tactics of Investigator Lewis and still they did not care.

I have letters describing what happened written from various people who have came in contact with Investigator Lewis on the phone. I am also currently seeking legal services on this matter due to damages caused by your company and the company contracted by you (especially if I lose my job behind this matter). I am forwarding this letter along with copies of the tape(s) to the people listed below and to a few individuals not listed. I hope you will address this matter in a timely fashion.

Monique

ONTARIO, California
U.S.A.

Click here to read other Rip Off Reports on Ford and Ford Dealers


13 Updates & Rebuttals

Monique

ONTARIO,
California,
U.S.A.
PAUL YOUR WORDS OF WISDOM

#2Author of original report

Fri, December 31, 2004

I JUST WANTED TO SAY THANK YOU FOR YOUR WORDS OF WISDOM AND YOUR INPUT ON THE SITUATION. YOU SOUND LIKE A HIGHLY EDUCATED MAN. I AM GOING TO DEFINITELY NEED ALL OF THE LUCK THAT I CAN GET WITH THIS LAWSUIT AND HOPEFULLY MANY MORE PEOPLE WILL JOIN THE SUIT. HAVE A GOOD NEW YEARS.


Paul

Anaheim,
California,
U.S.A.
Your last letter makes a lot more sense.

#3Consumer Suggestion

Fri, December 31, 2004

I agree it's hard to find a reliable used car. Many private parties sell a car because it's junk, and they don't need the repair bills. If you could find a decent used car, it would be cheaper, overall. A new car monthly payment may actually be less, but the loan stretches out a long time. Overall, new always costs more. And, you're right about two incomes being the minimum needed to exist here. In fact, many people are selling out and moving to Arizona. They can buy twice the home for half the money there. Southern California real estate is just crazy. The cost of everything else is affordable. It's just the d**n housing prices that kill you. In order to save any money, you either have to earn well over $75,000 or have a home that's already paid off. Otherwise, everything is spent just to keep ahead of the bills. I agree with you on that too. And, I agree on the scare tactics. The stupid collection industry is run by numbers. They don't care how the individual collectors achieve the numbers, but money collected is the only result they look at. I agree; it's far more beneficial to work with people than to scream at them or scare them to death. What a terrible industry that would choose to do that! Perhaps you may get a settlement that exceeds the amount of your original loan. If they offer to settle with you, I'd think twice. You hear about these lawsuits. Some plaintiffs are awarded hundreds of thousands, if not millions. It works in your favor that you already suffer a stress-related illness. Plus, they screwed with your job, and your family. That's worth a five digit settlement alone! You sound a lot more reasonable in your last comment. Good luck with your suit!


Monique

ONTARIO,
California,
U.S.A.
TRUST ME I WOULD HAVE PREFERRED A USED CAR

#4Author of original report

Thu, December 30, 2004

Yes you are right about the used car thing, but like I said when I bough the car, I had no issues. It was acutually easier and cheaper for me to get the car from Ford than a used car lot and I needed a car to get back and forth to work. I am a single mother and I needed something reliable and with all of the issues people I know had with their used cars, I decided to go along with the Ford. A smart person might be able to save 3 to 6 months of income for minor setbacks, but the vast majority of them are not single parent households. Everyone knows California is made to have a two income household in order to survive here. Scare tactics? I was once a collector, but I would never treat people like the way I was treated. You get nowhere in life by doing that. I collected far more money being understanding and trying to help people with their situations than the people who did such nasty things as Ford Credit. Fortunately, I do not use credit besides my car loan. I would have never gotten behind if my disability check had not been delayed, but it happened and that is where I ended up. As far as the letter goes, I have a Consumer rights Attorney and we are going to sue Ford and All-Cal Adjusters simply because they violated numerous consumer laws....Fortunately, the people were stupid enough to leave violating messages on my answering machine. If they were smart, they would have known better than that. Too many people let Ford get away with it and I am not going to, especially since my job is in jeapordy because of the lies. I am pretty sure there are hundreds of people who experienced what I have and they are just scared to do something or they don't know what to do. Fighting is definitely worth the battle when your livelyhood is at stake.


Monique

ONTARIO,
California,
U.S.A.
TRUST ME I WOULD HAVE PREFERRED A USED CAR

#5Author of original report

Thu, December 30, 2004

Yes you are right about the used car thing, but like I said when I bough the car, I had no issues. It was acutually easier and cheaper for me to get the car from Ford than a used car lot and I needed a car to get back and forth to work. I am a single mother and I needed something reliable and with all of the issues people I know had with their used cars, I decided to go along with the Ford. A smart person might be able to save 3 to 6 months of income for minor setbacks, but the vast majority of them are not single parent households. Everyone knows California is made to have a two income household in order to survive here. Scare tactics? I was once a collector, but I would never treat people like the way I was treated. You get nowhere in life by doing that. I collected far more money being understanding and trying to help people with their situations than the people who did such nasty things as Ford Credit. Fortunately, I do not use credit besides my car loan. I would have never gotten behind if my disability check had not been delayed, but it happened and that is where I ended up. As far as the letter goes, I have a Consumer rights Attorney and we are going to sue Ford and All-Cal Adjusters simply because they violated numerous consumer laws....Fortunately, the people were stupid enough to leave violating messages on my answering machine. If they were smart, they would have known better than that. Too many people let Ford get away with it and I am not going to, especially since my job is in jeapordy because of the lies. I am pretty sure there are hundreds of people who experienced what I have and they are just scared to do something or they don't know what to do. Fighting is definitely worth the battle when your livelyhood is at stake.


Monique

ONTARIO,
California,
U.S.A.
TRUST ME I WOULD HAVE PREFERRED A USED CAR

#6Author of original report

Thu, December 30, 2004

Yes you are right about the used car thing, but like I said when I bough the car, I had no issues. It was acutually easier and cheaper for me to get the car from Ford than a used car lot and I needed a car to get back and forth to work. I am a single mother and I needed something reliable and with all of the issues people I know had with their used cars, I decided to go along with the Ford. A smart person might be able to save 3 to 6 months of income for minor setbacks, but the vast majority of them are not single parent households. Everyone knows California is made to have a two income household in order to survive here. Scare tactics? I was once a collector, but I would never treat people like the way I was treated. You get nowhere in life by doing that. I collected far more money being understanding and trying to help people with their situations than the people who did such nasty things as Ford Credit. Fortunately, I do not use credit besides my car loan. I would have never gotten behind if my disability check had not been delayed, but it happened and that is where I ended up. As far as the letter goes, I have a Consumer rights Attorney and we are going to sue Ford and All-Cal Adjusters simply because they violated numerous consumer laws....Fortunately, the people were stupid enough to leave violating messages on my answering machine. If they were smart, they would have known better than that. Too many people let Ford get away with it and I am not going to, especially since my job is in jeapordy because of the lies. I am pretty sure there are hundreds of people who experienced what I have and they are just scared to do something or they don't know what to do. Fighting is definitely worth the battle when your livelyhood is at stake.


Monique

ONTARIO,
California,
U.S.A.
TRUST ME I WOULD HAVE PREFERRED A USED CAR

#7Author of original report

Thu, December 30, 2004

Yes you are right about the used car thing, but like I said when I bough the car, I had no issues. It was acutually easier and cheaper for me to get the car from Ford than a used car lot and I needed a car to get back and forth to work. I am a single mother and I needed something reliable and with all of the issues people I know had with their used cars, I decided to go along with the Ford. A smart person might be able to save 3 to 6 months of income for minor setbacks, but the vast majority of them are not single parent households. Everyone knows California is made to have a two income household in order to survive here. Scare tactics? I was once a collector, but I would never treat people like the way I was treated. You get nowhere in life by doing that. I collected far more money being understanding and trying to help people with their situations than the people who did such nasty things as Ford Credit. Fortunately, I do not use credit besides my car loan. I would have never gotten behind if my disability check had not been delayed, but it happened and that is where I ended up. As far as the letter goes, I have a Consumer rights Attorney and we are going to sue Ford and All-Cal Adjusters simply because they violated numerous consumer laws....Fortunately, the people were stupid enough to leave violating messages on my answering machine. If they were smart, they would have known better than that. Too many people let Ford get away with it and I am not going to, especially since my job is in jeapordy because of the lies. I am pretty sure there are hundreds of people who experienced what I have and they are just scared to do something or they don't know what to do. Fighting is definitely worth the battle when your livelyhood is at stake.


Paul

Anaheim,
California,
U.S.A.
Don't get in over your head with credit. Then, you won't have to worry about collection tactics.

#8Consumer Suggestion

Thu, December 30, 2004

Yes, I agree, it's wrong to scare someone with a fake arrest threat. But, here's why that happens. American is stretched out to the breaking point with credit. Many people are just treading water. They're not making a dent in repaying their principal. They're just covering the interest. Then, there are those who are slipping behind on payments. Now, imagine you are a collection agent. You got this woman on the phone. She owes many debts, but has only enough to pay a few of them. How can Ford move to the top of the payment list? Easy! Fake arrest threats. Scare the hell out of somebody. Then, they'll hock their jewelry just to make the car payment. Sometimes, that's the only way to get the money. People are running right on the edge. Many times, you need to scare them into selling something before they can pay you. The threat of arrest does that. Is it right? No. Moral? Again, no. But, will it work? Yes. It gets money out of people who otherwise wouldn't pay. Think companies will stop using these threats? I doubt it. There's too much money at stake here. Personal bankruptcies are up to record highs. Collection agencies are working double-time to keep all the debtors on the payment plan. This is the state of the American economy right now. Minor setback, you say? Smart people keep 3 to 6 months of expenses stored away in a savings account, just for these types of setbacks. Insist on a car? Try used instead of new. Spend $5,000 instead of $25,000. Sure, it may have some small dents. And, the new car smell left for good many years ago. But, it will still do the job just fine. That's all that really matters. Yes, you can blame Ford or Bank of America if you like. Send all the nasty letters you want. I don't know how much good it will do. All they really will accept is money, not angry letters. In the end, most people agree that it really wasn't worth all the stress and extra fees they had to pay. Credit always costs you money. It doesn't let you be everywhere you want to be. Anytime you use credit you have to give up part of your money for interest. That leaves you with less to pay for the things you really need in life. As a rule, avoid credit whenever possible. If you absolutely have no choice, take out the smallest loan that you can. And, repay it as quickly as you can. Keep your interest losses to the absolute minimum. And, for god's sake, avoid getting yourself so deeply in debt that that the collection agents end up having your number programmed in speed dial.


Paul

Anaheim,
California,
U.S.A.
Don't get in over your head with credit. Then, you won't have to worry about collection tactics.

#9Consumer Suggestion

Thu, December 30, 2004

Yes, I agree, it's wrong to scare someone with a fake arrest threat. But, here's why that happens. American is stretched out to the breaking point with credit. Many people are just treading water. They're not making a dent in repaying their principal. They're just covering the interest. Then, there are those who are slipping behind on payments. Now, imagine you are a collection agent. You got this woman on the phone. She owes many debts, but has only enough to pay a few of them. How can Ford move to the top of the payment list? Easy! Fake arrest threats. Scare the hell out of somebody. Then, they'll hock their jewelry just to make the car payment. Sometimes, that's the only way to get the money. People are running right on the edge. Many times, you need to scare them into selling something before they can pay you. The threat of arrest does that. Is it right? No. Moral? Again, no. But, will it work? Yes. It gets money out of people who otherwise wouldn't pay. Think companies will stop using these threats? I doubt it. There's too much money at stake here. Personal bankruptcies are up to record highs. Collection agencies are working double-time to keep all the debtors on the payment plan. This is the state of the American economy right now. Minor setback, you say? Smart people keep 3 to 6 months of expenses stored away in a savings account, just for these types of setbacks. Insist on a car? Try used instead of new. Spend $5,000 instead of $25,000. Sure, it may have some small dents. And, the new car smell left for good many years ago. But, it will still do the job just fine. That's all that really matters. Yes, you can blame Ford or Bank of America if you like. Send all the nasty letters you want. I don't know how much good it will do. All they really will accept is money, not angry letters. In the end, most people agree that it really wasn't worth all the stress and extra fees they had to pay. Credit always costs you money. It doesn't let you be everywhere you want to be. Anytime you use credit you have to give up part of your money for interest. That leaves you with less to pay for the things you really need in life. As a rule, avoid credit whenever possible. If you absolutely have no choice, take out the smallest loan that you can. And, repay it as quickly as you can. Keep your interest losses to the absolute minimum. And, for god's sake, avoid getting yourself so deeply in debt that that the collection agents end up having your number programmed in speed dial.


Paul

Anaheim,
California,
U.S.A.
Don't get in over your head with credit. Then, you won't have to worry about collection tactics.

#10Consumer Suggestion

Thu, December 30, 2004

Yes, I agree, it's wrong to scare someone with a fake arrest threat. But, here's why that happens. American is stretched out to the breaking point with credit. Many people are just treading water. They're not making a dent in repaying their principal. They're just covering the interest. Then, there are those who are slipping behind on payments. Now, imagine you are a collection agent. You got this woman on the phone. She owes many debts, but has only enough to pay a few of them. How can Ford move to the top of the payment list? Easy! Fake arrest threats. Scare the hell out of somebody. Then, they'll hock their jewelry just to make the car payment. Sometimes, that's the only way to get the money. People are running right on the edge. Many times, you need to scare them into selling something before they can pay you. The threat of arrest does that. Is it right? No. Moral? Again, no. But, will it work? Yes. It gets money out of people who otherwise wouldn't pay. Think companies will stop using these threats? I doubt it. There's too much money at stake here. Personal bankruptcies are up to record highs. Collection agencies are working double-time to keep all the debtors on the payment plan. This is the state of the American economy right now. Minor setback, you say? Smart people keep 3 to 6 months of expenses stored away in a savings account, just for these types of setbacks. Insist on a car? Try used instead of new. Spend $5,000 instead of $25,000. Sure, it may have some small dents. And, the new car smell left for good many years ago. But, it will still do the job just fine. That's all that really matters. Yes, you can blame Ford or Bank of America if you like. Send all the nasty letters you want. I don't know how much good it will do. All they really will accept is money, not angry letters. In the end, most people agree that it really wasn't worth all the stress and extra fees they had to pay. Credit always costs you money. It doesn't let you be everywhere you want to be. Anytime you use credit you have to give up part of your money for interest. That leaves you with less to pay for the things you really need in life. As a rule, avoid credit whenever possible. If you absolutely have no choice, take out the smallest loan that you can. And, repay it as quickly as you can. Keep your interest losses to the absolute minimum. And, for god's sake, avoid getting yourself so deeply in debt that that the collection agents end up having your number programmed in speed dial.


Monique

ONTARIO,
California,
U.S.A.
the consumer suggestion is as stupid as ford is

#11Author of original report

Wed, December 29, 2004

First let me say this. People need to have a car idiot. When I purchased the car I was more than able to pay for it. It wasn't a matter of where the money was going to come from. Second, you act like people don't have situations in their life that causes a minor setback, but I guess you are one of those Holy-er than Thou people huh? Anyways, my disablility was not forseen. And this will not prevent me from getting credit in the future. I have worked in the finance industry long enough to know that being 60 days del is not going to affect me if everything else is good. But, the real reason I am responding is this: FORD IS RESPONSIBLE AND THE LETTER DOES NOT MAKE ME LOOK FOOLISH. There is a way to handle things by the laws and all of their people, except for one, violated those laws. There is a reason that the Federal Trade Commission sets these rules and regulations and Ford has overstepped their boundaries. If consumers allow them to keep getting away with it then Ford will continue to play unfair. Although the part selling was a good idea, I am not that type of person. There is no need to do that because I still have my car, it did not get repossessed because the people at Ford were lying all through their teeth, but Dennis helped me out a lot by going against the grain.


Monique

ONTARIO,
California,
U.S.A.
the consumer suggestion is as stupid as ford is

#12Author of original report

Wed, December 29, 2004

First let me say this. People need to have a car idiot. When I purchased the car I was more than able to pay for it. It wasn't a matter of where the money was going to come from. Second, you act like people don't have situations in their life that causes a minor setback, but I guess you are one of those Holy-er than Thou people huh? Anyways, my disablility was not forseen. And this will not prevent me from getting credit in the future. I have worked in the finance industry long enough to know that being 60 days del is not going to affect me if everything else is good. But, the real reason I am responding is this: FORD IS RESPONSIBLE AND THE LETTER DOES NOT MAKE ME LOOK FOOLISH. There is a way to handle things by the laws and all of their people, except for one, violated those laws. There is a reason that the Federal Trade Commission sets these rules and regulations and Ford has overstepped their boundaries. If consumers allow them to keep getting away with it then Ford will continue to play unfair. Although the part selling was a good idea, I am not that type of person. There is no need to do that because I still have my car, it did not get repossessed because the people at Ford were lying all through their teeth, but Dennis helped me out a lot by going against the grain.


Monique

ONTARIO,
California,
U.S.A.
the consumer suggestion is as stupid as ford is

#13Author of original report

Wed, December 29, 2004

First let me say this. People need to have a car idiot. When I purchased the car I was more than able to pay for it. It wasn't a matter of where the money was going to come from. Second, you act like people don't have situations in their life that causes a minor setback, but I guess you are one of those Holy-er than Thou people huh? Anyways, my disablility was not forseen. And this will not prevent me from getting credit in the future. I have worked in the finance industry long enough to know that being 60 days del is not going to affect me if everything else is good. But, the real reason I am responding is this: FORD IS RESPONSIBLE AND THE LETTER DOES NOT MAKE ME LOOK FOOLISH. There is a way to handle things by the laws and all of their people, except for one, violated those laws. There is a reason that the Federal Trade Commission sets these rules and regulations and Ford has overstepped their boundaries. If consumers allow them to keep getting away with it then Ford will continue to play unfair. Although the part selling was a good idea, I am not that type of person. There is no need to do that because I still have my car, it did not get repossessed because the people at Ford were lying all through their teeth, but Dennis helped me out a lot by going against the grain.


Paul

Anaheim,
California,
U.S.A.
Here's the problem! You failed to pay as agreed. Now, some solutions.

#14Consumer Suggestion

Wed, December 29, 2004

Monique, Monique, Monique! How do people get themselves into these jams? First, you bought the cheapest car they make. And, you still can't pay for it? Sounds like you need to think used next time. Rule #1-Don't agree to buy something if you don't see where the money is going to come from. Buy a used car. They offer way better value anyway. Next, why are you sending a letter to the executives at Ford? It's not their problem! You're the one who can't afford to pay for the car you bought. Letter like that make you look foolish. You owe them money, Monique. You're behind on your payments. What are they supposed to do? If stress keeps you from earning a living, then stop buying stuff on credit. Trust me, your credit days are just about over anyway. Once you get behind on payments like this, nobody will give you new credit. So, all that's left to do is figure out how to pay for your car. That's assuming it hasn't already been repossessed. Don't believe the lies about arrest. That's a scare tactic to get you to pay. If you want to get them back for that, part the d**n thing out. Sell everything except the body shell. That's what I'd do. That'll teach them to be nicer next time. Give the car back. It's obvious that you can't afford it. Buy a used car from a private party. Pay cash. Stop borrowing all kinds of money you can't afford to pay back. You want less stress in life? Stay the hell away from the credit companies. Learn to live on the money you earn each week. Once you figure this out, you'll be surprised how smoothly life goes for you.

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