- Report: #1370717
Complaint Review: Fort Knox Security Inc - Seminole Florida
Reported By:
William -
Riverview, Florida, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Fort Knox Security Inc
11125 Park Blvd Suite 104 - 162 Seminole, 33772 Florida, USA
Phone:
727.278.7647
Web:
N/A
Categories:
Business Rating:
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Fort Knox Security, Inc Fort Knox SecurityFt Knox Security Deceptive Advertising - Bait and Switch Seminole Florida
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We are victims of "Deceptive Advertising", "Bait and Switch."
We wanted all windows and doors in our pre-wired home setup with a Keypad, control panel and cell module. This is how it went: We first saw their (Fort Knox Security, Inc) display at the Home Show at Tropicana Field in November - 2016. We were provided a handout, "Gift Certificate $849 value 'FREE' home / Business Security System" from Paul K. Sales Manager. Also on the so-called Gift Certificate were 13 items that are included, allegedly for free.
The bait and switch began when Paul K arrived and sold us a bill of goods we thought were the same as that of the Certificate we had seen and expressed this point that we were interested in the FREE stuff on the so-called certificate.. We did not have the Certificate in our hands at the time of his estimate and ended up spending $1,200 plus $35.00 per month for monitoring for 2 years, additional $840, getting NOTHING FREE. This "Free" security system ended up costing us, $2,040.
When I called Paul K. nine times regarding the issue and him not returning my calls, I finally called Daren H. who claims he is the owner, (does not appear on the License). He does the same thing. You call speak to him he will call you back. Never does. He told me several times after I called him again, and again, he was going to contact Jay K. the installer regarding my complaint of his business practice of "Bait and Switch"
This cat and mouse game has gone on for 5 months. Still NO return calls from Darren H and not one call from Jay K. Buyer beware as to what they may try on you. If you ever need to speak to anyone of them on the phone, it is a "game of spin" throughout the conversation. They have "No sense of urgency.", hoping if they ignore you long enough you will go away. I tried one last time to contact Daren H by phone on 04.21.2017 got voicemail left another message. NO return call from him and still NO call from Jay K. There is so much more, but you get the gist of how they do business.
