- Report: #1400075
Complaint Review: Fox Hyundai: Grand Rapids New and Used Car Dealership - Grand Rapids Michigan
Reported By:
sklooster -
Grand Rapids, Michigan, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Fox Hyundai: Grand Rapids New and Used Car Dealership
4141 28th St SE Grand Rapids, 49512 Michigan, USA
Phone:
(888) 859-1490
Web:
www.foxhyundaiusa.com/
Categories:
Business Rating:
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Fox Hyundai: Grand Rapids New and Used Car Dealership Misrepresented and added $3000+ in extended warranties and service plans to my purchase Grand Rapids Michigan
BUYER BEWARE! Please read my experience before purchasing from this dealership. On 09/02/2017 I visited Vic Kurdziel of Fox Hyundai Kia to shop for a new car.
Within a few hours I found a car I wanted to purchase. I'm only 19 so credit history was an issue. However; after about a week, on 9/11/2017 I received an approval to purchase a 2016 Hyundai Sonata certified per-owned with roughly 52,000 miles for $13,700.
I tried to negotiate this price down however; Vic Kurdziel assured me the used car prices are already set "as low as they can go" so they could not reduce the asking price. I accepted this answer and decided to move forward with the car. I had a friend review my purchase agreement before I signed which he noticed there was a $795 GAP charge added to the deal docket. I contact Vic and requested this be removed as I already had GAP coverage included in my auto policy which he did.
On 9/13/2017 I signed the loan documents which took 30-45 minutes to complete. During the signing, the Finance Manager, Brittany Gibbons presented several extended warranties and service add-ons which made little to no sense to me however; I was about to own all of them and didn't even know it.
When I drove my car home on 09/14/2017, my friend took a look at my "Statement of Vehicle Sale" which showed a "Total Delivered Price" of $17,872. Now remember, this vehicle was listed for $13,700 --- He immediately asked me if I realized I had purchased $3,079 in add-ons which I of course replied I did not!
My friends then showed me the deal breakdown which showed the following add-ons.
$1,789 Vehicle Service Contract
$795 GAP Insurance
$495 Prepaid Maintenance Plan
---------
$3,079 TOTAL UPCHARGES!!!
Now remember, this was supposed to be a "certified preown" but yet I was sold over $3000 in warranty and service add-ons -- WHAT??!!
I've never been so taken advantage of in my entire life. I'm a 19 year old female that is super trusting and lacks experience with these kind of things. Vic Kurdziel (used car sales) and Brittany Gibbons (finance manager) took total advantage of that. They absolutely worked me for there own gain.
After learning about the misrepresentation and the fact that just 24 hours earlier these two crooks essentially stole $3000 from me without me even knowing it --- I decided to return the car to the dealership as I want nothing to do with this company.
After attempting to return the car, I was told I couldn't do that... that the car was mine now. Even though I had driven it home just a couple hours ago and even though they had inflated the purchase price of my vehicle my misrepresenting the $3000+ in add-ons.
Anyway, that is my story. I hope it saves someone from experiencing the same.
2 Updates & Rebuttals
FloridaNative
Palm Beach Gardens,Florida,
USA
Cancel the warranties right away
#2Consumer Comment
Tue, September 19, 2017
You don't have to keep those warranties. They are optional, no matter what the dealers rep says. Each one of them has a cancellation clause. If the dealer won't cancel them then read the warranty to find out how to cancel them directly with the warranty company. Do this now. The credits will apply to your outstanding loan balance but your monthly payment will be the same. It will reduce the amount you owe by the cost of the warranty.
Just a note, the reason those warranties were added is because it is a huge profit center for the dealer. They usually give the consumer a run around when the consumer wants to cancel - but try the dealership first. If they won't cooperate, then cancel directly. You will have the additional benefit of knowing that the commission the F&I people earned by adding those warranties will be removed from the finance people. Do this cancelllation right away. Next time, read your contract before you sign.
Jim
USACan You Read?
#3Consumer Comment
Sat, September 16, 2017
Incredible! Neither you nor this so-called friend had the COMMON SENSE to READ what you were signing BEFORE you signed it! There's no deception here! You didn't even know what YOU agreed to! Blame them all you want but the FACT is, YOU were the final line of defense. Anybody with half a brain knows what they are agreeing to BEFORE they agree to it!
