- Report: #1117944
Complaint Review: fox management inc - portland Oregon
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fox management inc
2316 n.e glisan st. portland, 973w Oregon, USA
Phone:
1-503-280-0241
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fox management inc All enplyees that lied to me ,kallie linda owner of said property and teresa rossie wont gove me my deposit back and tring to charge me for late fees when they had last month deposit ,moved out for family emergency sept 17. 2013. still waiting for deposit ,caused me enough stress to lose 11 lbs since oct 2013.,i think i should get all or double back .charged me for time after i moved out, sent me bad check told not to cash message on phone .nov2013 they tried to get ahold of me and then in jan 2014 kallie emailed me and wanted my address for the hundred time still no deposit check.they did good job of ignoring me and charging me for a po box key they wanted me to spend 40.00 on. i never had mail delivered to box 38 so i had my mail sent to my ex husband in banks or.im tired and disabled and want my money back and dont want to be ripped off...still waiting...i am living with a broken water pipe , i cant fix have no money to fix because my deposit was never going to be given to me portland Oregon
refused to pay deposit , charged me for late fees ,po box keys ,lied to me did not get ahold of me within 31 days to say how much I would get back . Sent me a check and told on phone message not to cash it was a bad check. Was told by kallie not to have any contact with them , threatened to call police because I wanted to know y so much was being taken out of deposit. And then she hung up on me and my sister who's name was on contract only to use her income to get me in the mobile park only to rip me off when I had good reason for leaving a family emergency but I was called liar.I just want my deposit back without there drama. I lost 11 lbs from stress and anxiety they have caused me ,I live on disability and can't afford for someone to rip me off like that.I was treated so poorly .I was also told they don't give deposits back anymore and this was said when we talked to kallie .months after I moved
1 Updates & Rebuttals
Fox Management
Portland,Oregon,
Complete Misinformation
#2UPDATE Employee ..inside information
Fri, May 16, 2014
We are disappointed in the non-factual statements made by you, a former tenant at one of our Mobile Home Parks.
The facts of this scenario are as follows:
1) You are required to give a 30 day notice to vacate, and are responsible for rent during that period - no matter what. The owner is entitled to space rent and you are obligated to pay it. If it is left unpaid at the time of move out, it is deducted from your deposit.
2) You never provided a forwarding address, which was requested of you at the time you gave notice, as well as your time of move out. This means we are legally obligated to mail the deposit to your last known address, which would have been the space at said mobile home park.
3) We did mail your deposit within 31 days. It is your job to give us a correct forwarding address. The voice mail you received from me did NOT say that the check would be bad and to not cash it. It stated that the original check mailed to your last known address was issued a STOP PAYMENT (as you indicated you never had a key to the mailbox) and we cut a NEW check and mailed it once we received a forwarding address from you (which, by the way, was over 3 months after you moved out).
4) Unfortunately, Joann provided an incorrect space number to myself AND the person that handles our move out files, so the SECOND check was mailed to the wrong space number, and returned to the office.
5) I called you immediately after receiving the returned envelope and told you I could mail it to another address or you could pick it up in the office. We had it at the front waiting for you. You emailed me after that with a new space number, so I mailed the check to you in a manila envelope as soon as I received the new space number.
6) As a mobile home tenant, YOU are responsible for rekeying your mailbox via the US Post Office. If you did not have access to your mailbox, it is because you decided you didn't want use of it. The mobile home space is the ONLY address we had for you during your tenancy, so that is where the check was sent.
Over the course of all of this, you harassed myself, my co-workers, the owner of the property, and threatened us in many different ways.
We never hung up on your sister, and we never hung up on you. Nor did we call you a liar, but you are definitely misinformed.
We are a professional, knowledgeable company with multiple licensees and we seize continuing education opportunities to keep all of our employees abreast of the latest changes in our industry. No one in this entire company would state that we "don't give deposits back," because we absolutely do. In your situation, you refused to cash the check issued to you, because you did not receive the full deposit amount and would accept no less. Prorated rent was rightfully deducted from that amount, and you received the remainder.
