Marc
Makaha,#2Consumer Comment
Mon, July 10, 2006
The so-called Road Service companies do not own the tow servces nor can they dictate charges. They are self-appointed middle-men. They routinely lie to customers, and make promises they cannot keep. I ran into this constantly, as I was an "emergency contractor" meaning no-one would sign up to tow for them. They would tell a customer to pay me $20 on a $100 towing bill, and at the same time call me up and tell me to get the $100 from you. When you call them to complain they tell you that I'M the bad guy. Then they'ed call me back and ask me to eat the bill or barter with you. So my advice is to forget everything the service company told you and deal directly with the shop. From your post I couldn't tell who told who what, but I do know that most road-service companies know absolutely nothing about the towing business or servicing your car. They are work-at-home people or inmates with a telephone and a computer, set up in the garage, maybe not even in the U.S.