- Report: #1028014
Complaint Review: FredomPop - West Los Angeles Internet
Reported By:
Gerry -
Miami, Florida, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
FredomPop
West Los Angeles, CA West Los Angeles, Internet, United States of America
Phone:
Web:
http://www.freedompop.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
FredomPop freedompop.com They tell you that when you purchase one of there devices and you return it that you will be refunded the purchase price. My device was new and basically unused (used only for freedompop to set up bec West Los Angeles, Internet
Even though they state on their web site that you get a full refund if you return your device it just is not true. My device that I purchased was new in the package and they withheld 20% not to mention the charges for return shipping that I paid. Additionally, they have very slow customer service and when I wrote to them about this matter they refused to respond. Beware of these guys!
2 Updates & Rebuttals
Follow your rules
Alabama,FreedomPop's rebuttal is not credible
#2Consumer Comment
Sun, September 22, 2013
I was vicitimized for the same $8.25 by FreedomPop. I called and complained and my $8.25 was refunded. The problem here, FreedomPop weasels, is that your fine print could have called out that you'd be keeping this money for refurbishment, but didn't. My simiarly unused device didn't need refurbishment and was refurbished when I got it. You took a DEPOSIT on the item and unless there was abnormal wear and tear, the deposit should be returned in full. You folks are NOT operating in the spirit you promote yourselves, and that's unacceptable.
Let's be realistic - the numerous complaints on consumer sites, along with the published criticisms about your shady practices and lack of transparency - written by reputable journalists - are persuasive evidence that these "miscommunications" are your responsibility, and not mere oversight by consumers.
This isn't 1950 - consumers will take the time to call you out, and we'll outvote you every time.
FreedomPop
West Los Angeles,Nationwide,
Response Time
#3UPDATE Employee
Fri, March 22, 2013
Hi Gerry,
When a device is returned to FreedomPop, we need to test it out to ensure that it is still in working order and then replace the packaging. Our logistics provider, who handles returns, charges us a real fee to perform this testing and then to restock the device. Your $8.25 fee represents part of what we were charged to perform this testing, clean, and repackage the device, and is mentioned in our FAQs.
FreedomPop strives to provide the most efficient customer service that we can, and works to provide responses to all incoming tickets within two business days. After reviewing your ticket history with us, I see that we had always responded to you within two business days. We are constantly working to improve this response time.
Please do not hesitate to contact us if you have any further questions. Thank you!
