Complaint Review: Free Medicine Direct - Internet

Original Business Start Date: September 2004 Incorporated: March 2003, FL Principal: Mr. Michael J. Connors, President File Open Date: November 2004 Service Contact: Ms. Gracie Herrera, Customer Service Manager TOB Classification: Services (General) BBB Membership: This company is not a member. Additional DBA Names Consumer Savings Direct, Inc. Medical Direct Order Center Nature Of Business This company provides to consumers written materials containing information regarding how people can apply to pharmaceutical companies for free prescription drugs. Consumers pay a fee of $199.00 to the company to obtain the forms needed to apply. The company fills out the required forms and mails them to the consumer for review. The consumer is responsible for obtaining his/her doctor's consent and mailing it to the pharmaceutical company for approval. The company does not guarantee that it can obtain free prescription drugs for consumers, and is solely providing a consulting service. Customer Experience Complaints have been processed by the Bureau in its three-year reporting period. Although the customer disputed the company's response, based on BBB experience the company properly addressed all the issues of the complaints. In addition, other complaints processed by the Bureau in its three year reporting period were closed as resolved. The number and type of complaints are not unusual for a company in this industry. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The Bureau processed a total of 12 complaints about this company in the last 36 months, our standard reporting period. Of the total of 12 complaints closed in 36 months, 12 were closed in the last year. These complaints concerned: 4 Selling Practices, 4 Delivery, 1 Product Quality Issues, 2 Refund Issues, and 1 Credit and/or Billing Issues. They were closed as: 11 Resolved, and 1 Although the customer disputed the company's response, based on BBB experience the company properly addressed all the issues of the complaint. Company Management Additional company management personnel include: Ms. Tracy Alves - Secretary Ms. Gracie Herrera - Customer Service Manager Additional File Information The services that the company provides may be accomplished by the consumers themselves at no cost to them. Consumers can ask their doctors about the procedures that can be taken to apply for patient assistance programs and obtain the prescription drugs for free or at a discounted price. Consumers also may contact the pharmaceutical company that manufactures the drug to obtain the forms needed to apply for the free or discounted prescription drugs. Each pharmaceutical company determines eligibility for its own patient assistance program. Additional DBAs, Addresses and Telephone Numbers Additional Addresses PO Box 413019 Naples, FL 34101 315 Park Avenue Ste 200 Portland, ME 04102 SRS 165 Pleasant Ave. South Portland, ME 04106 Additional Phone Numbers (800) 894-4032 (800) 897-2069 (239) 449-2609 (800) 272-3122 (800) 592-1570 (800) 948-0720

Original Business Start Date: September 2004 Incorporated: March 2003, FL Principal: Mr. Michael J. Connors, President File Open Date: November 2004 Service Contact: Ms. Gracie Herrera, Customer Service Manager TOB Classification: Services (General) BBB Membership: This company is not a member. Additional DBA Names Consumer Savings Direct, Inc. Medical Direct Order Center Nature Of Business This company provides to consumers written materials containing information regarding how people can apply to pharmaceutical companies for free prescription drugs. Consumers pay a fee of $199.00 to the company to obtain the forms needed to apply. The company fills out the required forms and mails them to the consumer for review. The consumer is responsible for obtaining his/her doctor's consent and mailing it to the pharmaceutical company for approval. The company does not guarantee that it can obtain free prescription drugs for consumers, and is solely providing a consulting service. Customer Experience Complaints have been processed by the Bureau in its three-year reporting period. Although the customer disputed the company's response, based on BBB experience the company properly addressed all the issues of the complaints. In addition, other complaints processed by the Bureau in its three year reporting period were closed as resolved. The number and type of complaints are not unusual for a company in this industry. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The Bureau processed a total of 12 complaints about this company in the last 36 months, our standard reporting period. Of the total of 12 complaints closed in 36 months, 12 were closed in the last year. These complaints concerned: 4 Selling Practices, 4 Delivery, 1 Product Quality Issues, 2 Refund Issues, and 1 Credit and/or Billing Issues. They were closed as: 11 Resolved, and 1 Although the customer disputed the company's response, based on BBB experience the company properly addressed all the issues of the complaint. Company Management Additional company management personnel include: Ms. Tracy Alves - Secretary Ms. Gracie Herrera - Customer Service Manager Additional File Information The services that the company provides may be accomplished by the consumers themselves at no cost to them. Consumers can ask their doctors about the procedures that can be taken to apply for patient assistance programs and obtain the prescription drugs for free or at a discounted price. Consumers also may contact the pharmaceutical company that manufactures the drug to obtain the forms needed to apply for the free or discounted prescription drugs. Each pharmaceutical company determines eligibility for its own patient assistance program. Additional DBAs, Addresses and Telephone Numbers Additional Addresses PO Box 413019 Naples, FL 34101 315 Park Avenue Ste 200 Portland, ME 04102 SRS 165 Pleasant Ave. South Portland, ME 04106 Additional Phone Numbers (800) 894-4032 (800) 897-2069 (239) 449-2609 (800) 272-3122 (800) 592-1570 (800) 948-0720

Original Business Start Date: September 2004 Incorporated: March 2003, FL Principal: Mr. Michael J. Connors, President File Open Date: November 2004 Service Contact: Ms. Gracie Herrera, Customer Service Manager TOB Classification: Services (General) BBB Membership: This company is not a member. Additional DBA Names Consumer Savings Direct, Inc. Medical Direct Order Center Nature Of Business This company provides to consumers written materials containing information regarding how people can apply to pharmaceutical companies for free prescription drugs. Consumers pay a fee of $199.00 to the company to obtain the forms needed to apply. The company fills out the required forms and mails them to the consumer for review. The consumer is responsible for obtaining his/her doctor's consent and mailing it to the pharmaceutical company for approval. The company does not guarantee that it can obtain free prescription drugs for consumers, and is solely providing a consulting service. Customer Experience Complaints have been processed by the Bureau in its three-year reporting period. Although the customer disputed the company's response, based on BBB experience the company properly addressed all the issues of the complaints. In addition, other complaints processed by the Bureau in its three year reporting period were closed as resolved. The number and type of complaints are not unusual for a company in this industry. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The Bureau processed a total of 12 complaints about this company in the last 36 months, our standard reporting period. Of the total of 12 complaints closed in 36 months, 12 were closed in the last year. These complaints concerned: 4 Selling Practices, 4 Delivery, 1 Product Quality Issues, 2 Refund Issues, and 1 Credit and/or Billing Issues. They were closed as: 11 Resolved, and 1 Although the customer disputed the company's response, based on BBB experience the company properly addressed all the issues of the complaint. Company Management Additional company management personnel include: Ms. Tracy Alves - Secretary Ms. Gracie Herrera - Customer Service Manager Additional File Information The services that the company provides may be accomplished by the consumers themselves at no cost to them. Consumers can ask their doctors about the procedures that can be taken to apply for patient assistance programs and obtain the prescription drugs for free or at a discounted price. Consumers also may contact the pharmaceutical company that manufactures the drug to obtain the forms needed to apply for the free or discounted prescription drugs. Each pharmaceutical company determines eligibility for its own patient assistance program. Additional DBAs, Addresses and Telephone Numbers Additional Addresses PO Box 413019 Naples, FL 34101 315 Park Avenue Ste 200 Portland, ME 04102 SRS 165 Pleasant Ave. South Portland, ME 04106 Additional Phone Numbers (800) 894-4032 (800) 897-2069 (239) 449-2609 (800) 272-3122 (800) 592-1570 (800) 948-0720