- Report: #1058295
Complaint Review: Freecreditreport.com - Internet
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Author Not Confirmed
Why?
Freecreditreport.com
Internet, USA
Phone:
18774816825
Web:
www.freecreditreport.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Freecreditreport.com Their website is very misleading. It leads you to get the $32.95 report for all 3 bureas without any confirmation. There's no order confirmation/submit page. There's just a link that says something like, "click here to view report." When i called for a refund, they only offered a partial after I gave them a piece of my mind. I filed a complaint with the BB as well and with my Bank. They are not what they seem no matter what people say. You don't design a webpage like that to trick people into ordering the more expansive option. You make things clear and simple. Any repuable site does it this way. Multiple confirmations, so you know what you are being charged for with a detailed list of the options/products order and a chance to edit such order before confirming. Freecreditreport does not do this. Internet
Their website is poorly designed and setup to trick you into an optional upgrade for $32.95. There's just a link that says something like, "click here to view report." When i called for a refund, they only offered a partial after I gave them a piece of my mind. I filed a complaint with the BB as well and with my Bank. They are not what they seem no matter what people say. You don't design a webpage like that to trick people into ordering the more expansive option. You make things clear and simple. Any repuable site does it this way. Multiple confirmations, so you know what you are being charged for with a detailed list of the options/products order and a chance to edit such order before confirming. Freecreditreport does not do this There is no confirmation of order page or anything of the like. the site is clearly setup to trick people who aren't paying attention. I was in a rush and admittedly didn't take notice, but that's not the point. You don't design a website like that to trick people. Their CS is a joke, even after getting in their face, they only offer a partial refund. I have filed a complaint with the BBB.
