- Report: #989245
Complaint Review: FreeCreditReport.com - Internet
Reported By:
cf68659 -
Raleigh, North Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
FreeCreditReport.com
Internet, United States of America
Phone:
Web:
freecreditreport.com
Categories:
Business Rating:
(0)
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FreeCreditReport.com Unauthorized Charges to Account Internet
I got a credit report from FreeCreditReport.com, as I thought that it was a reputable credit score website. The language on the site indicates that you can get a credit report for only $1.
There is additional language concerning at monthly 19.99 charge for member services that is easily missed, and it is not clearly explained how to go about canceling your membership (which you are automatically signed up for when you register for the $1 report).
On the same day as the $1 charge on my card, I was also billed $32.95. When I called to ask about this, they at first refused to refund me - telling me that this was clearly stated on the site. I persisted that this was no where on the site and that I be given a refund.
We went back and forth until finally they agreed to the full refund amount. I'm writing this not because $32.95 is so egregious - but because of the principal. Online companies need to know that they cannot do this to users. I wouldn't be angry at all if the language on the website clearly reflected these charges but they are obviously trying to sneak things past users and it's unacceptable.
There is additional language concerning at monthly 19.99 charge for member services that is easily missed, and it is not clearly explained how to go about canceling your membership (which you are automatically signed up for when you register for the $1 report).
On the same day as the $1 charge on my card, I was also billed $32.95. When I called to ask about this, they at first refused to refund me - telling me that this was clearly stated on the site. I persisted that this was no where on the site and that I be given a refund.
We went back and forth until finally they agreed to the full refund amount. I'm writing this not because $32.95 is so egregious - but because of the principal. Online companies need to know that they cannot do this to users. I wouldn't be angry at all if the language on the website clearly reflected these charges but they are obviously trying to sneak things past users and it's unacceptable.
2 Updates & Rebuttals
snprice
Arnold,Missouri,
Me too!
#2Consumer Comment
Thu, March 28, 2013
Like you I was charged the $32.95 for supposedly clicking on a link for a 3 bureau report. At no time did it ever point out that I was going to be charged $32.95. Deceitful tactics if you ask me!
Steven moseley
Miami,Florida,
U.S.A.
Thanks, Useful Info!
#3Consumer Comment
Mon, January 07, 2013
Like you, I ordered the $1 credit report 2 days ago. I wasn't sure if it was an auto-enroll scam (the language doesn't say anything to that effect), so I did a search and found this page. I went back to the site and scoured around to find the language "hidden in plain sight" at the top of the page (above the logo, where banner ads usually go, and where the user's eye is trained not to look).
Anyhow, I haven't been billed the 19.99 yet. I'm going to call them today to cancel my "membership" that I was tricked into.
For anyone else who's curious, you have to call to cancel. The number is 1-877-481-6826.
