Jan
Superior,#2Author of original report
Sat, April 22, 2006
My suitecase was found and returned to me by Freedom Moving and Storage. The company actually sent it with DHL in an overnight delivery. I was so happy, so relieved, and so overwhelmed to see all of my family photos again. My husband had spoken to Andy, who was in charge of dispatch several times, and through these convesations my suitecase was located. I believe my suitecase was returned to me becasue Andy is a caring and honest person and he went the extra steps to locate it as well as to get it to me. For this, I am so grateful to him. It makes me feel good that someone in the company cared enough to communicate with my husband and to understand how hurtful it was to loose those photos. Freedom Moving and Storage should be honored to have Andy working for them. My only advise to anyone who is moving is to check the company out thouroughly beforehand and also get references. And please don't send anything that cannot be replaced. Thank you Andy so much!!!!