- Report: #1111334
Complaint Review: Freedompop - Internet
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Author Not Confirmed
Why?
Freedompop
Internet, USA
Web:
freedompop.com
Categories:
Business Rating:
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Freedompop Freedompop Ripoff by fraud Internet
Purchased two freedompop devices through groupon. Im the type of guy who always reads the fine print in things because I dont trust companies, I even get upset when people complain about getting charged teller fees or atm fees, my response is always right there in the fine print that they are going to do it, so needless to say my moves are very thought out. When I saw the deal on groupon for the freedompop devices I was skeptical and read everything they had regarding terms and then went to freedompop.com and read their terms . Everything seemed legit so I purchased them, well I never got around to using them and 4 months later I see my statement and notice they had been charging $20 a month per device even though I never used it.
I called and the operater verified it had not been used and said that its the same with everyone, the first month is free then accounts are automatically upgraded to a bigger plan unless you call and tell them you wish to stay on the free plan.
Well I told her I read all the fine print and that there was no mention of it in the terms. She said lets just downgrade you to the free plan and my response was no way, just cancel and I will destroy the device with a hammer. Then I let her know that I was going to make a facebook page on it and tweet about it like crazy. She then responded with, let me refund you the charges, let me get your email address and I will send a form. Well that was a few weeks ago and of course I never got any forms.
So my total paid to freedompop
2 devices $70
2 $20 plans for 3 months $120
Total $190 amount of data used 0 zero!
