- Report: #425559
Complaint Review: Frontier Publishing/American Data Group - Santa Barbara, California
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Author Confirmed
Why?
Frontier Publishing/American Data Group
424 East Cota Street Santa Barbara,, 93101 California, U.S.A.
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Frontier Publishing/American Data Group Advised me that I would have a job within 2 months or they would refund my money. Santa Barbara, California
I have been looking for a job with US Customs and Border Protection for a few months now using USAJOBS.com. I received an email from American Data Group advising that there was an abundant amount of jobs with Customs that were not being advertised. I called the number listed, they told me that they would send me a package withing 15 working days, and that I was to study the material in order to take a test. They also said that the higher I scored on the test, the more money the government would offer me. They also said that if I did not have a job within 2 months of receiving my package from them, that they would refund my $60.00 + shipping and handling fees w/o question. I bought it and that was in early January.
It is now Feb 18 and I have received no package. I am beyond mad. I have made MANY calls to their office and get the runaround. These people need to be stopped. What they're doing is wrong.
Kathy B-G
PORTSMOUTH, Virginia
U.S.A.
It is now Feb 18 and I have received no package. I am beyond mad. I have made MANY calls to their office and get the runaround. These people need to be stopped. What they're doing is wrong.
Kathy B-G
PORTSMOUTH, Virginia
U.S.A.
1 Updates & Rebuttals
Scott
ventura,California,
U.S.A.
Response to Kathy
#2UPDATE Employee
Wed, May 12, 2010
I am an employee of Frontier Publishing/American Data Group, in the customer service department, and would like to respond to this complaint. First, assuming that the Kathy in Portsmouth I will be responding to is the one who made the complaint (given the paucity of the identifying information, and the fact that RipOff Reports does not notify companies referred to with that information, as, for example, the Better Business Bureau does), the history of our contact with Kathy is as follows: On January 7th, 2009 Kathy ordered our service; we asked her to allow 7-10 business days for delivery, or up to two weeks, and shipped her our package on the 9th. On January 22nd Kathy left us a voice mail message inquiring about her package; I tracked the shipping through the Post Office and found that it had gone through Capitol Heights MD on January 20th, indicating that it was on track to be delivered on or before the tenth business day, which would have been January 26th. I called Kathy back and left her a voice mail response with this information. On the 27th we received another voice mail, called Kathy back and got her voice mail; we left a message asking her to call us. After that we received no further communication from Kathy, and at this point we don't know if she ever received the package, wants to use it, would have liked to obtain a refund, etc. Basically, the customer ordered the service, we shipped it, but if there was a problem with receiving it we would have suggested Kathy call us to determine what happened with the shipping instead of posting semi-anonymous complaints on a generic website, which is not likely to produce any results or a resolution of any issues she may have.
