- Report: #802952
Complaint Review: Frys Electronics - Plano Texas
Reported By:
Greg -
Dallas, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Frys Electronics
700 E. Plano Pkwy. Plano, 75074 Texas, United States of America
Phone:
(214) 291-6000
Web:
http://www.frys.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Frys Electronics The Old Swicharoo of Equipment - Fraud by selling mislabeled or replaced hardware in shipping box Plano, Texas
I purchased a Onkyo Home Theater Receiver (TX-NR1009)... got it home and opened the box... and low and behold I had been scammed... inside the box was a brand new TX-SR806. Go figure.
Took it back, store manager made me feel like a thief as if I pulled this scam. He told me to bring it back the next day and speak to the store GM... guess what? Same thing! The GM made me feel like a thief too.
Long story short, they are not replacing the unit with the correct one. I have filed a report with the Plano PD, called Fry's Corp Office and opened a case, called Onkyo, and now I am down to suing Fry's in JP Court in Collin County.
Unbelievable! Someone really screwed me royally. I plan on blogging all over the place about this, contacting the BBB, and sending in a report to the FBI.
I am beyond disbelief that this store would treat me this way, plus not even try to reverse lookup the scammed equipment. Any fool could look up serial numbers and see if the unit had been sold, and who to.
I am on a mission to get my receiver and correct their mistake for them. Hopefully, my lawyer will get these people's a*s and head on straight.
PO'ed Fry's Customer. I will never shop there again!
Took it back, store manager made me feel like a thief as if I pulled this scam. He told me to bring it back the next day and speak to the store GM... guess what? Same thing! The GM made me feel like a thief too.
Long story short, they are not replacing the unit with the correct one. I have filed a report with the Plano PD, called Fry's Corp Office and opened a case, called Onkyo, and now I am down to suing Fry's in JP Court in Collin County.
Unbelievable! Someone really screwed me royally. I plan on blogging all over the place about this, contacting the BBB, and sending in a report to the FBI.
I am beyond disbelief that this store would treat me this way, plus not even try to reverse lookup the scammed equipment. Any fool could look up serial numbers and see if the unit had been sold, and who to.
I am on a mission to get my receiver and correct their mistake for them. Hopefully, my lawyer will get these people's a*s and head on straight.
PO'ed Fry's Customer. I will never shop there again!
1 Updates & Rebuttals
Ken
Greeley,Colorado,
USA
I have to see their point....
#2Consumer Comment
Thu, December 01, 2011
The TX-NR1009 is about $1,000 and the TX-SR806 is about $500, quite a difference.
I can certainly understand their skepticism.
