- Report: #1445832
Complaint Review: Frys.com - Memphis Tennessee
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Frys.com
4000 Air Park Cove Memphis, 38118-6108 Tennessee, United States
Phone:
408-487-4500
Web:
Frys.com
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Frys.com Frys Electronics, SILO TV I received a damaged TV and they will not replace it or refund the purchase price. Memphis Tennessee
On May13, I purchased a 65 inch flat screen TV (needing to be shipped to MN). It was delivered on Thursday, May 24. This was an upgrade purchase, so I did not open and set it up immediately, also it was a Holiday weekend and I had plans out of town.
I returned Monday, Memorial Day and opened the seemingly undamaged box. After everything was hooked up, I plugged in the TV. That is when I discovered a large "shatter spot" with "spider webbing" running across the TV. I immediately called Frys and explained the situation. Their response was that since my call was outside their 48 hour window, my claim was denied. It's not as though I had waiting weeks, a month or more. No matter that it was a Holiday weekend, they were unwilling to work out a deal for replacement or monetary refund - Or honor their statement of a 30 Day Money Back Guarantee.
If they wish to stand by their 48 hour policy, then they need to have this firmly disclosed during purchase and check-out. They had the audacity to suggest I take the TV to have the screen replaced. I checked and it will cost more that the TV is worth. I was willing to pay myself to ship the damaged TV back to them, if they would send me a replacement. They wanted nothing to do with that. Now I am out $400.00 and have a useless TV.
My girlfriend and I both make major purchases for our employers (Hotel & Physical Therapy); we both have experienced incomplete or damaged items in the past. BUT NEVER have we experienced a company NOT WILLING to make it right.
According to the web, Frys is a 2-Billion dollar company. This experience shows me how they got this far. I emplore you NOT to purchase from this company and to buy from a company that will stand behind words & principles.
