- Report: #1058635
Complaint Review: Fun Attractions USA Corp / Magical Enterprises Inc - Lakewood, New Jersey
Reported By:
The Masters of Magic and Fun -
Franklinville, New Jersey,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Fun Attractions USA Corp / Magical Enterprises Inc
501 Prospect Street, Lakewood,, 08701 New Jersey, USA
Phone:
732-364-3939
Web:
http://www.funattractions.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Fun Attractions USA Corp / Magical Enterprises Inc Fun Attractions USA Corp / Magical Enterprises Inc SELLS CRAPPY MATERIAL & PRODUCTS Lakewood, New Jersey
Warning Do Not Purchase From
Fun Attractions USA Corp.
501 Prospect Street
Lakewood, NJ 08701
732-364-3939
they sell shoddy rides, tents and suppliesWe purchased 3 carnival tents from this company they helped us load the car and when we purchased them it was in October 2012 we weren't going to use them until spring or summer. The problem was when we opened them in May 2013 to finally use them pieces were missing bags were ripped and a tent top that had never been opened was ripped. We contacted them they said email pictures which we did. Then we sent them the same pictures by phone to their email .They kept delaying getting back to us and finally told us the owner Steven Poretskin was out of town so they couldn't do anything about this. We called 2 more times and followed up with emails and they finally just got back to us and said there is nothing we can do for you. They only had to fix 1 seam that was ripped and give us the missing parts that they shorted us to begin with but no they would rather be rude and lose customers.We tried to handle this fairly but they do not seem to care about quality workmanship.We wanted an outcome of Repair of the tent top that you can see we never used and was newly opened.Also we want the pieces that were missing a set of tent stakes and tie downs .The three tents we purchased 2 out of 3 bags were ripped so their work is so cheap material wise I can't see them holding up even if they gave new ones but they should offer to replace them also. They did nothing to resolve the issue and refuse to help repair their damaged products.
1 Updates & Rebuttals
The Masters of Magic and Fun
Franklinville,New Jersey,
Fun Attractions Fixed everything !
#2Author of original report
Tue, July 30, 2013
We finally had the chance to email back and forth and talk to the owner Dr Steven Poretskin .He wrote saying he was sorry things were handled the way they were and that he wanted to make things right. He asked what we needed replaced and he mailed everything to us and even sent extra of the items and two foam mats we were going to purchase from them for free. They paid the shipping on the items and sent them right away. This company stepped up and did the right thing. We will purchase from them again in the future because they showed that they are willing to work with you .We didn't mean to take this long to write a positive statement on here .I wasn't sure where to place it in rebuttal update or what? It seems easier to make the complaint then fix it once the company has worked out the issue that's something this site needs to work on .I am glad for sites like this and the BBB they do help. I am also glad for the chance to set the record straight and let everyone know this company did the right thing and worked things out with us a small company trying to make a living.
Thank you, Fun Attractions USA Corp & Mr Poretskin !
