Laurie
Haslet,#2Consumer Comment
Tue, October 21, 2008
If you really cared about customer satisfaction, you would not be cramming unauthorized charges onto peoples accounts. As far as I am concerned these are worthless programs designed to rip off consumers. Signing up should be totally voluntary -as it is now it is easily missed by someone checking out on an internet shopping site. Signing up should be a completely separate function from the check out process. But you hide it with survey's and tiny print with pre-checked check boxes. That is not voluntary. And when a customer calls to cancel - credit all charges, not just the partial charge and stop pressuring them to stay enrolled.
Melissa
Plano,#3UPDATE Employee
Thu, September 18, 2008
At Fun Family Rewards nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number or membership number to us at [email protected], by fax to 972-881-4072 or by mail to 2700 West Plano Parkway, Plano TX 75075.