- Report: #1400168
Complaint Review: FUNimation Entertainment - Internet
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Author Confirmed
Why?
FUNimation Entertainment
Internet, USA
Phone:
972-355-7300
Web:
www.Funimation.com
Categories:
Business Rating:
(0)
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FUNimation Entertainment FunimationFunimationNow Poor customer service, Would not respond to telephone calls, replied with form letter emails Internet
FunimationNow is a company that provides online streaming animation content. They provide yearly contracts. Their Terms and Agreements allow customers no recourse for refund. Although it states that they may refund at their discretion it seems that they simply are not inclined to do so.
No notice is sent that yearly subscriptions are set to renew. Their Terms and Agreements states that customer consents to the yearly charge, but does not mention that the company sends no yearly reminder.
Funimation does not respond to telephone calls and sends form-letter replies simply restating Terms and Agreements.
It is my belief that auto renew companies, especially yearly, should have better policies in place to alert customers that their credit card is scheduled to be charged.
This company also uses an auto retrieval service to obtain updated credit card information and can request payment even if a previous card number has been canceled.
None of these actions break the law, but it is poor business practice and even worse customer service.
