The following complaint was submitted on 7/23/2004 5:46:46 PM:
CUSTOMER INFORMATION:
Mr. Robert ***********
**************
Spanish Fort, AL United States 36527
**********.com
Daytime Phone *************
Evening Phone *************
Fax***************
COMPANY OR ORGANIZATION INFORMATION:
Furniture USA
110 Westwood Village Drive
Clemmons, NC United States 27012
(336)712-4644
furnitureusa.com
COMPLAINT INFORMATION:
Complaint #: 1579655
Complaint Type: General Complaint (not a car maker)
Date Received: 7/23/2004
Primary Complaint Classification: Selling Practices
Secondary Complaint Classification: Delivery Issues
Complaint:
My investigation shows that you should have a great number of cases like mine on file concerning FURNITURE-USA, Clemmons, NC. On 4/02/2004. I purchased AICO Paradisio furniture from F-USA through the Internet with a downpayment via AMEX,with a promised delivery of 8 to 12 weeks.Started expediting at 8 weeks,with no response,repetitive email expediting efforts,no response except to tell me to contact another company representative.Through my investigations from California to N.C., I have now found a big trail of problems.Now I find out F-USA has never ordered my furniture after 16 weeks.F-USA is C.D.D. with several furniture manufacturers.F-USA has in the past requested more money to push up delivery with other customers.F-USA reported to me today,7/23/2004, that they have had so many truckloads since April of AICO furniture to order that they could not get my order placed.
I have contacted AMEX to dispute payment to get our money back.Sent demand letters to F-USA to credit my AMEX account.Finding more and more horror stories concerning other customers that they have been treated the same.Finding this BBB report on F-USA confirms my problem.I have multiple hard copy records in file,in case BBB needs them.By finding a legitimate Internet dealer for AICO furniture, delivery is 4 weeks.
Please see what you can do to stop this.
I need to know the name of other Associations to report this type of Internet/Interstate action. Would you please forward such names to me, please?
Desired Settlement: Other (requires explanation)
Settlement Explanation:
1) I want my AMEX account credited for $1273 and $77, immediately.
2) I want a State of N.C. attorney general investigation for possible Internet/Interstate fraud on the part of FurnitureUSA.
3) I need direction from you as to how to help stop FurnitureUSA from hurting other innocent people.
Customer Service Rep: Mr. Robert L. Emmertson
Product or Service: Furniture
Model Number: AICO Paradisio dining room
Account Number:
Order Number: 0002764
Salesperson: Mrs. Marsha Fulp
Payment Made: Partial Payment Made
Purchase Price: 4363
Disputed Amount: 1273
Payment Method: Credit Card
Purchase Date: 4/2/2004
Problem Date: 6/15/2004
Complaint Dates: 6/15/2004, 6/28/2004, 7/7/2004
The bureau that will handle your complaint is:
The BBB of NW North Carolina
500 W. 5th St., Ste. 202
Winston Salem, NC 27101 -2728
Phone: (336)725-8348
Fax: (336)777-3727
Email:
[email protected]WWW: http://www.nwnc.bbb.org
Robert
Saraland, Alabama
U.S.A.