Complaint Review: Furniture USA Clemmons NC - Clemmons North Carolina

The following complaint was submitted on 7/23/2004 5:46:46 PM:

CUSTOMER INFORMATION:

Mr. Robert ***********

**************

Spanish Fort, AL United States 36527

**********.com

Daytime Phone *************

Evening Phone *************

Fax***************

COMPANY OR ORGANIZATION INFORMATION:

Furniture USA

110 Westwood Village Drive

Clemmons, NC United States 27012

(336)712-4644

furnitureusa.com

COMPLAINT INFORMATION:

Complaint #: 1579655

Complaint Type: General Complaint (not a car maker)

Date Received: 7/23/2004

Primary Complaint Classification: Selling Practices

Secondary Complaint Classification: Delivery Issues

Complaint:

My investigation shows that you should have a great number of cases like mine on file concerning FURNITURE-USA, Clemmons, NC. On 4/02/2004. I purchased AICO Paradisio furniture from F-USA through the Internet with a downpayment via AMEX,with a promised delivery of 8 to 12 weeks.Started expediting at 8 weeks,with no response,repetitive email expediting efforts,no response except to tell me to contact another company representative.Through my investigations from California to N.C., I have now found a big trail of problems.Now I find out F-USA has never ordered my furniture after 16 weeks.F-USA is C.D.D. with several furniture manufacturers.F-USA has in the past requested more money to push up delivery with other customers.F-USA reported to me today,7/23/2004, that they have had so many truckloads since April of AICO furniture to order that they could not get my order placed.

I have contacted AMEX to dispute payment to get our money back.Sent demand letters to F-USA to credit my AMEX account.Finding more and more horror stories concerning other customers that they have been treated the same.Finding this BBB report on F-USA confirms my problem.I have multiple hard copy records in file,in case BBB needs them.By finding a legitimate Internet dealer for AICO furniture, delivery is 4 weeks.

Please see what you can do to stop this.

I need to know the name of other Associations to report this type of Internet/Interstate action. Would you please forward such names to me, please?

Desired Settlement: Other (requires explanation)

Settlement Explanation:

1) I want my AMEX account credited for $1273 and $77, immediately.

2) I want a State of N.C. attorney general investigation for possible Internet/Interstate fraud on the part of FurnitureUSA.

3) I need direction from you as to how to help stop FurnitureUSA from hurting other innocent people.

Customer Service Rep: Mr. Robert L. Emmertson

Product or Service: Furniture

Model Number: AICO Paradisio dining room

Account Number:

Order Number: 0002764

Salesperson: Mrs. Marsha Fulp

Payment Made: Partial Payment Made

Purchase Price: 4363

Disputed Amount: 1273

Payment Method: Credit Card

Purchase Date: 4/2/2004

Problem Date: 6/15/2004

Complaint Dates: 6/15/2004, 6/28/2004, 7/7/2004

The bureau that will handle your complaint is:

The BBB of NW North Carolina

500 W. 5th St., Ste. 202

Winston Salem, NC 27101 -2728

Phone: (336)725-8348

Fax: (336)777-3727

Email: [email protected]

WWW: http://www.nwnc.bbb.org

Robert

Saraland, Alabama
U.S.A.