Stephen
Doug;as,#2Author of original report
Tue, August 03, 2004
BBB Membership IssuesOn March 10, 2004 Furniture USA's membership was revoked by the Better Business Bureau's Executive Committee due to a failure to eliminate the underlying cause of customer complaints concerning the delivery times of ordered products and failure to respond to customer service issues after the sell. Customer ExperienceBased on BBB files, this company has an unsatisfactory record due to unanswered complaints and a pattern of complaints.Specifically, Bureau files show a pattern of customer complaints concerning the promised delivery times of orders not being met, promised refunds not being received within the timeframe given by the company, lack of response to customer service issues, and not being able to reach the company by phone, fax, or email.As of July 29, 2004 this company has 50 pending complaints. Additional File InformationAs of Monday, August 2, 2004, the store is closed with a sign on the door that reads - Closed until Monday, August 9th.