- Report: #101825
Complaint Review: Furniture USA - Clemmons North Carolina
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Author Confirmed
Why?
Furniture USA
110 WESTWOOD VILLAGE DRIVE Clemmons, 27012-8760 North Carolina, U.S.A.
Phone:
800-806-6334
Web:
N/A
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Business Rating:
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Tell us has your experience with this business or person been good?
Furniture USA ripoff, fraud, beware Clemmons North Carolina
We ordered $3300 worh of Lea furniture from Furniture USA on Feb 13th. We were told 8-12 weeks for delivery. After 12 weeks we were told that the factory was back ordered. Every 2 weeks we received a from email fom customer service saying that our order was delayed and that they'd send us a new update in 2 weeks.
We canceled our order at the end of June and were told that we would see our refund in 10 days. We never got it. Calls into our salesperson (Cathy Ruckman) and Rachel Adams in customer service as well as mutiple emails were never returned. We just filed with the NC attorney General's office.
Shortly after we canceled our orders they changed their phone systems to make it impossible to connect to anyone live. I suspect they may be on the verge of bancruptcy. Even if you call to place an order for new furniture you still can't reach anyone live. I doubt they ever even placed an order with Lea. I plan to pester them with calls / emails daily and file in small claims court if need be.
Stephen
Douglas, Massachusetts
U.S.A.
We canceled our order at the end of June and were told that we would see our refund in 10 days. We never got it. Calls into our salesperson (Cathy Ruckman) and Rachel Adams in customer service as well as mutiple emails were never returned. We just filed with the NC attorney General's office.
Shortly after we canceled our orders they changed their phone systems to make it impossible to connect to anyone live. I suspect they may be on the verge of bancruptcy. Even if you call to place an order for new furniture you still can't reach anyone live. I doubt they ever even placed an order with Lea. I plan to pester them with calls / emails daily and file in small claims court if need be.
Stephen
Douglas, Massachusetts
U.S.A.
1 Updates & Rebuttals
Stephen
Doug;as,Massachusetts,
U.S.A.
BBB update- Furniture USA Closed!!! what took the BBB so long?
#2Author of original report
Tue, August 03, 2004
BBB Membership IssuesOn March 10, 2004 Furniture USA's membership was revoked by the Better Business Bureau's Executive Committee due to a failure to eliminate the underlying cause of customer complaints concerning the delivery times of ordered products and failure to respond to customer service issues after the sell. Customer ExperienceBased on BBB files, this company has an unsatisfactory record due to unanswered complaints and a pattern of complaints.Specifically, Bureau files show a pattern of customer complaints concerning the promised delivery times of orders not being met, promised refunds not being received within the timeframe given by the company, lack of response to customer service issues, and not being able to reach the company by phone, fax, or email.As of July 29, 2004 this company has 50 pending complaints. Additional File InformationAs of Monday, August 2, 2004, the store is closed with a sign on the door that reads - Closed until Monday, August 9th.
